Customer Success Manager (m/f/d)

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  "active_status": "active"
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  "location": {
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    "country": "Berlin",
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{
  "id": "1226266",
  "name": "Customer Success Manager (m/f/d)",
  "office": "Berlin",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2023-08-21T15:18:21+00:00",
  "seniority": "experienced",
  "department": "Operations",
  "occupation": "account_management_non_commissioned",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission at Mercanis",
      "value": "<span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:normal;text-transform:none;background-color:rgb(255,255,255);padding:0px;line-height:18.6px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"border:0px solid;margin:0px;padding:0px;\">As a </span></span><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);padding:0px;line-height:18.6px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;font-weight:bold;\"><span style=\"border:0px solid;margin:0px;padding:0px;\">Customer Success Manager</span></span><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:normal;text-transform:none;background-color:rgb(255,255,255);padding:0px;line-height:18.6px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"border:0px solid;margin:0px;padding:0px;\"> at </span></span><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);padding:0px;line-height:18.6px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;font-weight:bold;\"><span style=\"border:0px solid;margin:0px;padding:0px;\">Mercanis</span></span><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:normal;text-transform:none;background-color:rgb(255,255,255);padding:0px;line-height:18.6px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"border:0px solid;margin:0px;padding:0px;\">, your mission is to lead transformative onboarding experiences, turning strategic visions into operational excellence. You will build lasting relationships with industry leaders, manage complex projects with precision, and uncover growth opportunities that deliver measurable impact. By bridging strategy, technology, and execution, you’ll help our clients thrive in a digital-first world—while turning their success into stories that inspire others. Your work will not only shape the future of our customers, but also fuel your own professional growth in a vibrant, fast-moving environment.</span></span><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);padding:0px;line-height:18.6px;font-family:'WordVisiCarriageReturn_MSFontService', 'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"border:0px solid;margin:0px;padding:0px;\"> </span><br style=\"border:0px solid;margin:0px;padding:0px;\"></span><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);padding:0px;line-height:18.6px;font-family:'WordVisiCarriageReturn_MSFontService', 'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"border:0px solid;margin:0px;padding:0px;\"> </span><br style=\"border:0px solid;margin:0px;padding:0px;\"></span><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:normal;text-transform:none;background-color:rgb(255,255,255);padding:0px;line-height:18.6px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"border:0px solid;margin:0px;padding:0px;\">Please note this role requires you </span><span style=\"margin:0px;padding:0px;\">to</span><span style=\"border:0px solid;margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">have</span><span style=\"border:0px solid;margin:0px;padding:0px;\"> native like </span><span style=\"margin:0px;padding:0px;\">fluency</span><span style=\"border:0px solid;margin:0px;padding:0px;\"> (C2) </span><span style=\"margin:0px;padding:0px;\">level</span><span style=\"border:0px solid;margin:0px;padding:0px;\"> in German and English.</span></span>"
    },
    {
      "name": "Your Responsibilities on this role",
      "value": "<ul><li><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Onboarding and Implementation:</span></strong><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> Lead the implementation and onboarding process with the customer, building a lasting business relationship and driving value <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">and </span><span style=\"margin:0px;padding:0px;\">digitalisation</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">for</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">their</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">organisation</span><span style=\"margin:0px;padding:0px;\">.</span></span></span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Bridge between Strategy and Transformation:</span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> Collaborate directly with senior industry executives to translate strategic visions into actionable solutions, working closely with our product and team teams.</span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Project Management: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Manage multiple projects simultaneously, ensuring world-class execution and governance. Demonstrate exceptional project management skills to handle complex tasks, keep all moving <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">parts</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">aligned</span><span style=\"margin:0px;padding:0px;\"> and </span><span style=\"margin:0px;padding:0px;\">deliver</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">results</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">efficiently</span><span style=\"margin:0px;padding:0px;\">.</span></span></span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Customer Loyalty and Growth:</span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> Lead the post-sales <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">engagement, </span><span style=\"margin:0px;padding:0px;\">retention</span><span style=\"margin:0px;padding:0px;\"> and growth of your customers, working closely with our Account Executives.</span></span></span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Recognising <span style=\"margin:0px;padding:0px;font-style:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Opportunities:</span></span><span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">Identify</span><span style=\"margin:0px;padding:0px;\"> opportunities, drive business </span><span style=\"margin:0px;padding:0px;\">results</span><span style=\"margin:0px;padding:0px;\"> and ensure client </span><span style=\"margin:0px;padding:0px;\">objectives</span><span style=\"margin:0px;padding:0px;\"> are met.</span></span></span></strong></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Success Stories: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Turn your customer projects into success stories, coordinating marketing projects with our Marketing & Growth team</span>.</span></li></ul>"
    },
    {
      "name": "Role requirements",
      "value": "<ul><li><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Education:</span></strong><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> </span><span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">Bachelor's or Master’s</span><span style=\"margin:0px;padding:0px;\"> degree from a top university.</span></span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Customer-Centric Experience: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Proven experience in consulting, customer success, account management, or sales with a strong focus on customer satisfaction.</span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Team Player:</span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> Skilled in working collaboratively within multidisciplinary teams.</span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Executive Communication:</span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> Confident in engaging with senior executives, especially in procurement and related functions.</span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Digital Transformation Expertise: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Prior experience in <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">digitalisation</span><span style=\"margin:0px;padding:0px;\"> projects or enterprise software implementation.</span></span></span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Language Proficiency: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Fluency a native like level (C2) in both written and spoken English and German.</span></span></li></ul>"
    },
    {
      "name": "Why to join us here at Mercanis?",
      "value": "<p style=\"margin:0cm;\"><strong><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\">Mercanis</span></strong><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"> offers a dynamic environment where <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:19.6917px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">you’ll</span><span style=\"margin:0px;padding:0px;\"> lead customer onboarding and implementation, forging strong business relationships and driving digital transformation. </span><span style=\"margin:0px;padding:0px;\">You’ll</span><span style=\"margin:0px;padding:0px;\"> collaborate directly with senior executives to turn strategic visions into actionable solutions, while managing multiple high-impact projects with precision and agility. Your role bridges strategy and execution, giving you a front-row seat to innovation and leadership.</span></span></span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"><br></span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\">Beyond project delivery, you’ll play a key role in customer retention and growth, identifying new <span>opportunities</span> and ensuring client success. Your achievements will be celebrated and amplified through marketing collaborations, turning wins into stories that inspire. At <strong><span>Mercanis</span></strong></span>, <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">your</span><span style=\"margin:0px;padding:0px;\"> career development is a priority—expect continuous learning, vibrant teamwork, and the chance to make a real impact from day one.</span></span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"><br>  <br></span><strong><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\">Our Benefits:</span></strong><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"> </span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"><br></span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\">In addition to autonomy and tremendous growth potential with serial entrepreneurs and an experienced team, here are some other great benefits waiting for you:</span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"> </span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"><br>  </span></p><ul><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">A Strong Company Culture: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">We foster a culture defined by team spirit, entrepreneurial thinking, and mutual respect.</span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Attractive Compensation Package:</span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> Enjoy a highly competitive salary with above-average remuneration.</span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Modern Tools: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Whether you prefer Mac or Windows, <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:19.6917px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">you’ll</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">have</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">access</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">to</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">state</span><span style=\"margin:0px;padding:0px;\">-</span><span style=\"margin:0px;padding:0px;\">of</span><span style=\"margin:0px;padding:0px;\">-</span><span style=\"margin:0px;padding:0px;\">the-</span><span style=\"margin:0px;padding:0px;\">art</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">equipment</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">that</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">suits</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">your</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">working</span><span style=\"margin:0px;padding:0px;\"> style.</span></span></span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Responsibility & Creative Freedom: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Take ownership of your role and enjoy the freedom to innovate.</span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Flexible Work Environment:</span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> Benefit from flat hierarchies in a vibrant office <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:19.6917px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">located </span><span style=\"margin:0px;padding:0px;\">in </span><span style=\"margin:0px;padding:0px;\">the</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">beautiful</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">heart</span><span style=\"margin:0px;padding:0px;\"> </span><span style=\"margin:0px;padding:0px;\">of </span><span style=\"margin:0px;padding:0px;\">Berlin (Prenzlauer Berg).</span></span></span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Team Spirit & Events: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">From team lunches and sports activities to celebrating our successes, <span style=\"margin:0px;padding:0px;font-style:normal;font-weight:normal;background-color:rgb(255,255,255);color:rgb(32,32,32);font-size:14px;line-height:17px;font-family:'Segoe UI', 'Segoe UI_EmbeddedFont', 'Segoe UI_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">you’ll</span><span style=\"margin:0px;padding:0px;\"> enjoy regular team and company events with great networking opportunities.</span></span></span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Healthy & Energising Snacks:</span> </strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">Stay fueled with a variety of healthy snacks.</span></span></li><li><span><strong><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">A Supportive Atmosphere: </span></strong></span><span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\">We promote a productive yet relaxed work environment that encourages you to continuously develop and grow with us.</span></span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"> </span><span style=\"font-family:'Segoe UI', sans-serif;font-size:14px;color:#202020;\"><br>   <span><span> </span></span></span></li></ul><p style=\"margin:0cm;\"><strong><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\">Join Us</span></strong><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"> </span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\"><br></span><span style=\"font-size:14px;font-family:'Segoe UI', sans-serif;color:#202020;\">If you're passionate about digital transformation and building meaningful relationships, we’d love to hear from you. Together, let’s redefine the future of procurement!</span></p>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "General"
}