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HomeCompaniesB686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001Product Support Specialist 5

Product Support Specialist 5

B686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001 · Melbourne, FL, US, Melbourne, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001
TitleProduct Support Specialist 5
Normalized title-
Department / team-
LocationMelbourne, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2019-09-18 / 2026-05-31
Changed / last seen2026-06-22 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from B686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Melbourne.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB686a0b0 D4f4 4d2c Ae22 56d8a9a547fb 19000101 000001
Sourceafc03267-bb12-4288-855a-16f2dd3096d4
ATS providerADP Workforce Now Recruiting

Description

Product Support Specialist 5 The Product Support Specialist is responsible for high level technical support of SunRADON products and services with a focus on improving the Customer experience. Software and hardware support consist of OneRADON Platform Software inclusive of Windows / Mac OS, Mobile iOS /Android Software and OneRADON Cloud Application software. Level 2 Product Support Specialist must also support model specific hardware issues and gain quick knowledge of the Radon industry as a whole. The Level 5 Product Support Specialist must be able to ensure software optimization and troubleshoot system issues with utmost patience with an understanding that our B2B customer base may be non-technical in nature and need care through the entire call process. This role will also help mentor and support lower level team members and sales associates. This role reports to the Director, Sales and Marketing and to the Business Unit Director. Key responsibilities § Engage with B2B Customers to support “how to” questions and troubleshoot technical issues pertaining to devices, OS software and cloud environments § Take ownership of case management, gathering information about processes and steps taken, documenting case details, replicating and resolve issues quickly by educating the customer § Create and update technical documentation as required; create and contribute to Knowledge Base Repository § Create Return Material Authorization and work with Tier 1 team to finalize the assignment to deliver 100% customer service and resolution § Provide support for integration of internal administrative issues with external IT teams; participate in architecture and design session related to cloud strategy. Contribute to analysis and promote recommendations relating to performance of platform to ensure reliability for current/ future state § Accustomed to making decisions with little supervision or direction from management § Relating new or unknown issues and bugs back to management and Software Development teams Requirements § Previous experience in high demand support team environment § Strong technical aptitude, experience of web-based applications, comfortable with learning new technologies and industry standards § Preference for familiarity with Salesforce CRM and ERP system (Visual) § Understanding of network connectivity, troubleshooting, digital certificates, LE Bluetooth, WiFI functionality, API services § Proven track record of satisfactory support and customer feedback § Working knowledge of all OS systems and cloud hosted software, blockchain explanation for customer knowledge of data security § Very strong written and verbal communication skills § Must be extremely motivated, hardworking, organized, and willing to work pro-actively with 100% customer satisfaction in mind

Full job record

Job ID9f49b77743c952a771b10d93880ad671b3eb8590
Org ID4312418d-a908-4c82-b234-e7419a3501c8
Source IDafc03267-bb12-4288-855a-16f2dd3096d4
Board IDafc03267-bb12-4288-855a-16f2dd3096d4
Provideradp_workforcenow
Provider Job Key287913
TitleProduct Support Specialist 5
Normalized Title
Statusactive
Activeyes
Location TextMelbourne, FL, US, Melbourne, FL
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionFL
CityMelbourne
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b686a0b0-d4f4-4d2c-ae22-56d8a9a547fb&ccId=19000101_000001&lang=en_US&type=JS&jobId=287913&jwId=168105440552_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b686a0b0-d4f4-4d2c-ae22-56d8a9a547fb&ccId=19000101_000001&lang=en_US&type=JS&jobId=287913&jwId=168105440552_1
First Seen At2026-05-31 18:48:20Z
Last Seen At2026-06-22 12:03:37Z
Last Checked At2026-06-22 12:03:37Z
Last Changed At2026-06-22 12:03:37Z
Inactive At
Source Posted At2019-09-18 20:07:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=b686a0b0-d4f4-4d2c-ae22-56d8a9a547fb|19000101_000001/date=2026-06-22/2026-06-22T12-03-36-853Z-17a68936627968bcbdbd60e8771cc7a3e9366b3f84906501ad565f2cf678b205.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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