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Head of Customer Success

Lightyear · New York, NY, 10038 · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyLightyear
TitleHead of Customer Success
Normalized title-
Department / team-
LocationNew York, NY, United States
Work model-
Employment typeFull Time
SalaryUSD
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-05-29 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Lightyear.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyLightyear
Sourceb37febc4-0ed5-49e7-89cd-11c3eca377f0
ATS providerJazzHR / ApplyToJob

Description

The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position: As Lightyear’s Head of Customer Success, you will play a critical role in defining what best-in-class Customer Success looks like for Lightyear by building out and executing processes that impact our customer experience, customer retention, and overall revenue growth. In this position, you’ll work closely with the CEO as well as the Sales, Operations, and Product functions to ensure smooth customer renewals, proactively identify opportunities to grow revenue within existing customers, translate customer utilization data and anecdotes into product and process changes, and deal with customer issues first-hand. The ideal candidate for this will bring together a customer-first mindset with sales and / or customer success past experience, in a SaaS or startup environment. This is a “build and lead” role for a function still in its infancy at Lightyear and comes with a highly competitive compensation package. Estimated total cash compensation ranges from $180,000–$250,000 , with final compensation determined based on the candidate’s experience, skills, qualifications, and overall fit for the role. Key Responsibilities Work closely with the GTM org to measure and drive high-quality customer experiences across pre- and post-sales that results in high net retention, NPS, and upsell Own the customer renewal process to drive best-in-class gross retention Build out the playbook for post-sale opportunity identification and upsells by strategically utilizing customer inventory data and key touchpoints such as QBRs Use product and user analytics to manage and improve the customer experience Engage with customers and provide customer feedback to inform our product roadmap; act as voice of customer regarding issues, opportunities, and enhancements Work closely with the CEO, CTO, Sales, Operations, and Product to meet all goals and objectives across the customer lifecycle Build and maintain strong culture, sentiment, and collaboration across the team Ideal Qualifications Proven track record of managing key pre-sales and / or post-sales processes at a fast-growing company, or relevant experience in operationally rigorous startup roles Deep understanding of key customer success and customer retention SaaS metrics Experience building and leading successful teams at a SaaS company Strong empathy for customers and passion for revenue processes Strong executive presence and ability to influence customer leadership Experience working with cross functional teams to achieve company objectives Experience working with Salesforce, Hubspot, and other customer analytics software Relentless focus on continuous, data-driven improvement

Full job record

Job ID9f35134d290c2ac9a55f8ced450c2061cfee3c91
Org ID0b0c9ad5-c53b-4d21-98ea-61d7bfd971a8
Source IDb37febc4-0ed5-49e7-89cd-11c3eca377f0
Board IDb37febc4-0ed5-49e7-89cd-11c3eca377f0
Providerjazzhr
Provider Job KeyXdQ6eaAdnD
TitleHead of Customer Success
Normalized Title—
Statusactive
Activeyes
Location TextNew York, NY, 10038
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityNew York
Salary RawUSD
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://lightyear.applytojob.com/apply/XdQ6eaAdnD/Head-Of-Customer-Success
Apply URLhttps://lightyear.applytojob.com/apply/XdQ6eaAdnD/Head-Of-Customer-Success
First Seen At2026-05-30 06:02:40Z
Last Seen At2026-06-06 10:49:53Z
Last Checked At2026-06-06 10:49:53Z
Last Changed At2026-05-30 06:02:40Z
Inactive At—
Source Posted At2026-05-29 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=lightyear/date=2026-06-06/2026-06-06T10-49-53-245Z-ab1f34292f3cce0de27162f3871aaa5e4f809fd753e29e92152ad26f3eb68131.json
Event Fields
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  "last_changed_at": "2026-05-30T06:02:40.195Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
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Native Structured
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  "detail": {
    "url": "https://lightyear.applytojob.com/apply/jobs/details/XdQ6eaAdnD?&",
    "heading": "Head of Customer Success",
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    "description_html": "<p style=\"line-height:1.2;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Company:</span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> </span></span></span></span></span><a href=\"https://lightyear.ai\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\">Lightyear</span></span></span></span></span></a><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.</span></span></span></span></span></span><br><br><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Position: </span></span></span><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As Lightyear’s Head of Customer Success, you will play a critical role in defining what best-in-class Customer Success looks like for Lightyear by building out and executing processes that impact our customer experience, customer retention, and overall revenue growth. In this position, you’ll work closely with the CEO as well as the Sales, Operations, and Product functions to ensure smooth customer renewals, proactively identify opportunities to grow revenue within existing customers, translate customer utilization data and anecdotes into product and process changes, and deal with customer issues first-hand. The ideal candidate for this will bring together a customer-first mindset with sales and / or customer success past experience, in a SaaS or startup environment. </span></span></span></span></span></span><br><br><span style=\"font-size:14px;\">This is a “build and lead” role for a function still in its infancy at Lightyear and comes with a highly competitive compensation package. Estimated total cash compensation ranges from <strong>$180,000–$250,000</strong>, with final compensation determined based on the candidate’s experience, skills, qualifications, and overall fit for the role.</span></span><br><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Work closely with the GTM org to measure and drive high-quality customer experiences across pre- and post-sales that results in high net retention, NPS, and upsell</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own the customer renewal process to drive best-in-class gross retention</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build out the playbook for post-sale opportunity identification and upsells by strategically utilizing customer inventory data and key touchpoints such as QBRs</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use product and user analytics to manage and improve the customer experience</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Engage with customers and provide customer feedback to inform our product roadmap; act as voice of customer regarding issues, opportunities, and enhancements</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Work closely with the CEO, CTO, Sales, Operations, and Product to meet all goals and objectives across the customer lifecycle</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build and maintain strong culture, sentiment, and collaboration across the team</span></span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"></div><div style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ideal Qualifications</span></span></span></span></span></span></span></div><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proven track record of managing key pre-sales and / or post-sales processes at a fast-growing company, or relevant experience in operationally rigorous startup roles</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deep understanding of key customer success and customer retention SaaS metrics</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience building and leading successful teams at a SaaS company</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong empathy for customers and passion for revenue processes</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong executive presence and ability to influence customer leadership</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working with cross functional teams to achieve company objectives</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working with Salesforce, Hubspot, and other customer analytics software</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Relentless focus on continuous, data-driven improvement</span></span></span></span></span></span></span></li></ul>",
    "description_text": "The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.\n The Position: As Lightyear’s Head of Customer Success, you will play a critical role in defining what best-in-class Customer Success looks like for Lightyear by building out and executing processes that impact our customer experience, customer retention, and overall revenue growth. In this position, you’ll work closely with the CEO as well as the Sales, Operations, and Product functions to ensure smooth customer renewals, proactively identify opportunities to grow revenue within existing customers, translate customer utilization data and anecdotes into product and process changes, and deal with customer issues first-hand. The ideal candidate for this will bring together a customer-first mindset with sales and / or customer success past experience, in a SaaS or startup environment.\n This is a “build and lead” role for a function still in its infancy at Lightyear and comes with a highly competitive compensation package. Estimated total cash compensation ranges from $180,000–$250,000 , with final compensation determined based on the candidate’s experience, skills, qualifications, and overall fit for the role.\n Key Responsibilities\n Work closely with the GTM org to measure and drive high-quality customer experiences across pre- and post-sales that results in high net retention, NPS, and upsell\n Own the customer renewal process to drive best-in-class gross retention\n Build out the playbook for post-sale opportunity identification and upsells by strategically utilizing customer inventory data and key touchpoints such as QBRs\n Use product and user analytics to manage and improve the customer experience\n Engage with customers and provide customer feedback to inform our product roadmap; act as voice of customer regarding issues, opportunities, and enhancements\n Work closely with the CEO, CTO, Sales, Operations, and Product to meet all goals and objectives across the customer lifecycle\n Build and maintain strong culture, sentiment, and collaboration across the team\n Ideal Qualifications\n Proven track record of managing key pre-sales and / or post-sales processes at a fast-growing company, or relevant experience in operationally rigorous startup roles\n Deep understanding of key customer success and customer retention SaaS metrics\n Experience building and leading successful teams at a SaaS company\n Strong empathy for customers and passion for revenue processes\n Strong executive presence and ability to influence customer leadership\n Experience working with cross functional teams to achieve company objectives\n Experience working with Salesforce, Hubspot, and other customer analytics software\n Relentless focus on continuous, data-driven improvement",
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      "description": "<p style=\"line-height:1.2;background-color:#ffffff;padding:0pt 0pt 12pt 0pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Company:</span></span></span></span></span><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> </span></span></span></span></span><a href=\"https://lightyear.ai\" style=\"text-decoration:none;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1155cc;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:underline;\">Lightyear</span></span></span></span></span></a><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.</span></span></span></span></span></span><br><br><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Position: </span></span></span><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As Lightyear’s Head of Customer Success, you will play a critical role in defining what best-in-class Customer Success looks like for Lightyear by building out and executing processes that impact our customer experience, customer retention, and overall revenue growth. In this position, you’ll work closely with the CEO as well as the Sales, Operations, and Product functions to ensure smooth customer renewals, proactively identify opportunities to grow revenue within existing customers, translate customer utilization data and anecdotes into product and process changes, and deal with customer issues first-hand. The ideal candidate for this will bring together a customer-first mindset with sales and / or customer success past experience, in a SaaS or startup environment. </span></span></span></span></span></span><br><br><span style=\"font-size:14px;\">This is a “build and lead” role for a function still in its infancy at Lightyear and comes with a highly competitive compensation package. Estimated total cash compensation ranges from <strong>$180,000–$250,000</strong>, with final compensation determined based on the candidate’s experience, skills, qualifications, and overall fit for the role.</span></span><br><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Work closely with the GTM org to measure and drive high-quality customer experiences across pre- and post-sales that results in high net retention, NPS, and upsell</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own the customer renewal process to drive best-in-class gross retention</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build out the playbook for post-sale opportunity identification and upsells by strategically utilizing customer inventory data and key touchpoints such as QBRs</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use product and user analytics to manage and improve the customer experience</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Engage with customers and provide customer feedback to inform our product roadmap; act as voice of customer regarding issues, opportunities, and enhancements</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Work closely with the CEO, CTO, Sales, Operations, and Product to meet all goals and objectives across the customer lifecycle</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build and maintain strong culture, sentiment, and collaboration across the team</span></span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"></div><div style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ideal Qualifications</span></span></span></span></span></span></span></div><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proven track record of managing key pre-sales and / or post-sales processes at a fast-growing company, or relevant experience in operationally rigorous startup roles</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deep understanding of key customer success and customer retention SaaS metrics</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience building and leading successful teams at a SaaS company</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong empathy for customers and passion for revenue processes</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong executive presence and ability to influence customer leadership</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working with cross functional teams to achieve company objectives</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working with Salesforce, Hubspot, and other customer analytics software</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Relentless focus on continuous, data-driven improvement</span></span></span></span></span></span></span></li></ul>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "10038",
          "addressRegion": "NY",
          "addressLocality": "New York"
        }
      },
      "validThrough": "2026-08-27",
      "uniqueJobCode": "job_20260520202510_679L4RS3JHN8MAOL",
      "employmentType": "FULL_TIME",
      "jobLocationType": "TELECOMMUTE",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20220208194748_HU8VKF5DABEFJAB5/logos/20260106185222_ly-logo2x.png",
        "name": "Lightyear",
        "@type": "Organization",
        "sameAs": "https://lightyear.ai/"
      },
      "experienceRequirements": "Senior Manager/Supervisor",
      "applicantLocationRequirements": {
        "name": "US",
        "@type": "Country"
      }
    }
  },
  "list_job": {
    "id": "XdQ6eaAdnD",
    "title": "Head of Customer Success",
    "detailUrl": "https://lightyear.applytojob.com/apply/jobs/details/XdQ6eaAdnD?&"
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/9f35134d290c2ac9a55f8ced450c2061cfee3c91?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/0b0c9ad5-c53b-4d21-98ea-61d7bfd971a8JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/b37febc4-0ed5-49e7-89cd-11c3eca377f0JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/9f35134d290c2ac9a55f8ced450c2061cfee3c91/eventsJSON

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