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Guest Experience Agent

2d231bbb Cde1 4d01 8b00 77c30ffe614e 19000101 000001 · Miami Beach, FL, US, Miami Beach, FL · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2d231bbb Cde1 4d01 8b00 77c30ffe614e 19000101 000001
TitleGuest Experience Agent
Normalized title-
Department / team-
LocationMiami Beach, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-03

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Miami Beach.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2d231bbb Cde1 4d01 8b00 77c30ffe614e 19000101 000001
Source3702572f-ed98-4f46-adb2-957a337cf0b8
ATS providerADP Workforce Now Recruiting

Description

THE FAENA CULTURE The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. JOB OVERVIEW The Guest Experience Agent represents the hotel throughout all stages of the guest’s stay, curating monumental memories for discerning travelers with an astute taste for luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of: All Resort guest. Scheduled daily activities. In-house groups. Resort extension numbers. Beeper number/radios carried by resort personnel. All special requests (DND, screen calls, NRG, etc.) Hours of operation of each outlet. Features and services provided by the resort. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to accurately type at least 50 words per minute. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Provide callers with accurate information on resort facilities and services. Accept and process all guest requests for: Screening calls. Do not disturb. Call forwarding. Conference calls. Non-registered guest. Dedicated phone & fax lines. Monitor telephone system problems and maintain log of such. Assist in emergency situations as central communication center for resort. PHYSICAL ABILITIES Ability to lift up to 25 pounds Ability to move safely in uneven terrain or in confined spaces. Ability to see and respond to dangerous situations. Ability to remain in stationary position for 8 hours or more. Satisfactorily communicate with guests, management and co-workers to their understanding This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by management.

Full job record

Job ID9f2b073848492abff0aeed06f8b0ec295d22f69e
Org ID562d0e55-b274-449c-9310-a47b4a2fa918
Source ID3702572f-ed98-4f46-adb2-957a337cf0b8
Board ID3702572f-ed98-4f46-adb2-957a337cf0b8
Provideradp_workforcenow
Provider Job Key598762
TitleGuest Experience Agent
Normalized Title—
Statusdeleted
Activeno
Location TextMiami Beach, FL, US, Miami Beach, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityMiami Beach
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2d231bbb-cde1-4d01-8b00-77c30ffe614e&ccId=19000101_000001&lang=en_US&type=JS&jobId=598762&jwId=9201760109126_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2d231bbb-cde1-4d01-8b00-77c30ffe614e&ccId=19000101_000001&lang=en_US&type=JS&jobId=598762&jwId=9201760109126_1
First Seen At2026-05-31 18:27:51Z
Last Seen At2026-06-03 09:35:14Z
Last Checked At2026-06-05 03:02:52Z
Last Changed At2026-06-05 03:02:52Z
Inactive At2026-06-05 03:02:52Z
Source Posted At2026-05-28 21:40:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=2d231bbb-cde1-4d01-8b00-77c30ffe614e|19000101_000001/date=2026-06-03/2026-06-03T09-35-12-600Z-fc6d62b14c6ab330e7a37c1506d872a1e365d894bb299b67cd2a0c412b5d17c3.json
Event Fields
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}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;' data-pasted=\"true\"><strong><u><span style='font-size:16px;line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:#C00000;'>THE FAENA CULTURE</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>The <strong>FAENA</strong> Movement is one of culture, art and community. The <strong>FAENA</strong> Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world&rsquo;s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the <strong>FAENA</strong> Culture.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><u><span style='font-size:16px;font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:#C00000;'>&nbsp;JOB OVERVIEW</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:black;'>The Guest Experience Agent represents the hotel throughout all stages of the guest&rsquo;s stay, curating monumental memories for discerning travelers with an astute taste for luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><u><span style='font-size:16px;font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:#C00000;'>DUTIES AND RESPONSIBILITIES&nbsp;</span></u></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Resolve guest complaints, ensuring guest satisfaction.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Maintain complete knowledge of:</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: circle;margin-left: 0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>All Resort guest.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Scheduled daily activities.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>In-house groups.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Resort extension numbers.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Beeper number/radios carried by resort personnel.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>All special requests (DND, screen calls, NRG, etc.)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Hours of operation of each outlet.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Features and services provided by the resort.</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Must be able to read and write to facilitate the communication process.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Requires good communication skills, both verbal and written.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Must have excellent interpersonal and sales-related skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Must have exceptional organizational skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Must be able to handle multiple tasks and projects daily.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Must be able to accurately type at least 50 words per minute.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Must be able to work independently with little or no supervision.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Accept, record and deliver wake-up calls.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Provide callers with accurate information on resort facilities and services.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Accept and process all guest requests for:</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: circle;margin-left: 0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Screening calls.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Do not disturb.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Call forwarding.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Conference calls.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Non-registered guest.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Dedicated phone &amp; fax lines.</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Monitor telephone system problems and maintain log of such.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Assist in emergency situations as central communication center for resort.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><strong><u><span style='font-size:16px;font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:#C00000;'>PHYSICAL ABILITIES</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><strong><u><span style='font-size:16px;font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:#C00000;'>&nbsp;</span></u></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.2in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Ability to lift up to 25 pounds</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Ability to move safely in uneven terrain or in confined spaces.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Ability to see and respond to dangerous situations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Ability to remain in stationary position for 8 hours or more.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Avenir LT Std 55 Roman\",sans-serif;font-size:16px;'>Satisfactorily communicate with guests, management and co-workers to their understanding</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><strong><u><span style='font-size:16px;font-family:\"Avenir LT Std 55 Roman\",sans-serif;color:#C00000;'>&nbsp;</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Avenir LT Std 55 Roman\",sans-serif;'>This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by management.&nbsp;</span></p></div>\n",
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