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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><em><strong>Suncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to join our team of caring professionals as a Customer Ambassador to support and advocate for our clients. Suncoast Center offers a variety of programs such as intensive community based mental health, forensic programs, office-based mental health and substance use care, as well as programs designed to assist children and their families in an effort to capture the needs of the entire community.&nbsp;</strong></em></div><p><em><strong>Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need.&nbsp;</strong></em></p><p><em><strong>Customer Ambassadors work in the Outpatient Locations throughout Pinellas County.&nbsp;</strong></em><br><br><span style=\"font-size:10pt;\"><strong><span style=\"font-size:11pt;\">Job Duties:&nbsp;</span></strong></span></p><p style=\"text-align:justify;\"><br></p><ul><li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><strong><span style=\"font-size:11pt;\">Function as in-person access point for clients and guests in designated agency locations and service areas.</span></strong></span></li><li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><strong><span style=\"font-size:11pt;\">Greets all clients, staff, and guests at check-in in a pleasant and positive manner</span></strong></span></li><li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><strong><span style=\"font-size:11pt;\">Checks clients in/out in a timely and accurate manner</span></strong></span></li><li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><strong><span style=\"font-size:11pt;\">Collects payments, issues receipts and balances cash drawer at the end of each shift.</span></strong></span></li><li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><strong><span style=\"font-size:11pt;\">Updates client information as necessary at check-out or check-in</span></strong></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Schedules appointments for clients and providers.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Provides confirmation and follow-up calls for future and missed appointments.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><strong><span style=\"font-size:11pt;\">Answers the telephone in a professional manner and directs the call to the appropriate person.</span></strong></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Distributes faxes according to distribution schedule if needed.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Works with clinical staff to ensure timely client flow through scheduled services</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Performs all opening and closing procedures if assigned</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Understands the support function of the job and assumes responsibility for assignments.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Assists with follow up on all pending client issues.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Distributes and collects client satisfaction surveys.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Follows department procedures for Avatar entries to insure the quality and integrity of the data entry.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Rotate location and site when reassigned periodically throughout the year to insure demonstrated competency and the integrity of agency and department procedures across all front desk sites.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Performs Opening and Closing procedures for all outpatient locations when required.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Accepts required overtime as assigned due to staff vacancies or department shortages.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Relates well with others and deals calmly with a diverse population</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Operates computer and other office equipment such as fax, calculator, copier, scanner, etc., in the proper manner.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Coordinates with client/staff to obtain solutions to problems.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Establishes and prioritizes job tasks, desired solutions to problems and develops a realistic plan for their accomplishment.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Provides access to information and referral sources for consumers.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">When phone or in person contact requires AVATAR input, completes this process concurrently.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Serves as back-up to other Central Intake or Front Office Operations overflow as assigned</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Ensures timely and accurate data entry and outcomes for designated service areas and generates required reports.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Speaks in a warm, friendly manner consistently to all clients, guests and staff.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Participates in team meetings</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Accesses a location manager on duty when needed.</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Accomplishes individual goals</span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Completes other duties and special projects as assigned.</span></span><br><br><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\">Minimum Qualifications:</span></strong></span><p style=\"margin-left:24px; text-align:justify;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\">Education:</span></strong><span style=\"font-size:11pt;\"> High school graduate or GED certificate; must be able to read and comprehend written instructions; write legibly; operate office equipment (fax machine, credit card machine, and computer); file accurately and keep records.</span></span></p><p style=\"margin-left:24px; text-align:justify;\"><br></p><p style=\"margin-left:24px; text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\"><strong>Experience:&nbsp;</strong>Two years customer service experience within any industry. &nbsp;Required to have the ability to feel comfortable working with individuals served that have mental health diagnosis &nbsp;&nbsp;</span></span></p><p style=\"margin-left:24px; text-align:justify;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\">Additional Requirements:&nbsp;</span></strong></span></p><p id=\"isPasted\"><em><strong>Must be 21 years of age.</strong></em></p><p><strong>Negative Drug Screening prior to hire and throughout employment.</strong></p><strong>Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver&rsquo;s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance.</strong>(must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).<p style=\"margin-left:24px; text-align:justify;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\"> </span></strong><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#414141;\">Must be able to provide official transcripts.&nbsp;</span></span></span></span></p><p style=\"margin-left:24px;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\">Working Conditions: </span></strong><span style=\"font-size:11pt;\">Indoor work; local travel for meetings, training, and location assignment. Busy, high stress office. Ability to work in high-stress environment; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi-task and learn new procedures readily, ability to operate multi-line switchboard, copy machine, personal computer, calculator, fax machine and credit card machine.</span></span></p><p style=\"margin-left:24px; text-align:justify;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\">Computer Literate </span></strong><span style=\"font-size:11pt;\">in Microsoft Outlook, Word, Excel; familiar with electronic medical records</span></span></p></li><li style=\"text-align:justify;\"><p style=\"margin-left:24px; text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Suncoast Center, Inc is a drugfree workplace and follows federal guidelines/regulations related to marijuana use</span></span></p></li></ul><p data-pasted=\"true\"><strong><span style=\"font-size: 16px;\">Benefits &amp; Perks</span></strong></p><p><strong>Health &amp; Wellness</strong></p><ul><li>Medical, dental, and vision insurance with 0 copy for Teledoc Appointments&nbsp;</li><li>EAP Supports</li><li>Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability</li><li>Options to secure additional Life/AD&amp;D as well as short term disability</li></ul><p><strong>Work-Life Balance</strong></p><ul><li>Paid time off + 10 company paid holidays</li></ul><p><strong>Growth &amp; Development</strong></p><ul><li>Professional development options through our Learning Management System and live trainings</li></ul><p><strong>Other Perks</strong></p><ul><li>403b with up to a 5% company match</li><li><p>Monthly Social Committee Events&nbsp;</p></li></ul><p><br></p><p><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\"><em data-pasted=\"true\">All positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill 531 (2025). <a rel=\"noopener noreferrer\" target=\"_blank\" href=\"https://info.flclearinghouse.com/\" title=\"https://info.flclearinghouse.com/\" data-pasted=\"true\">https://info.flclearinghouse.com/</a></em><br></span></span></p><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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