Home › Companies › Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Customer Service Domestic Voice Supervisor-BPS
Customer Service Domestic Voice Supervisor-BPS
Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; LOMA BPS - Unit 1, Navi Mumbai, Maharashtra, IN · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Customer Service Domestic Voice Supervisor-BPS |
| Normalized title | - |
| Department / team | - |
| Location | Maharashtra, IN, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-05 / 2026-06-12 |
| Changed / last seen | 2026-06-17 / 2026-06-15 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Maharashtra. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The primary role is to lead all Call Center and Client Teams new hire and on floor training activities including in house trainer development. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: • Plan batches w.r.t NHs and Refresher trainings for the projects assigned. • Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary • Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals. • Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures along with the trainers designated to the projects/process. • Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality. • Using trending data from Quality Assurance reports create one-on-one or group trainings to resolve training discrepancies; • Evaluate client’s training requirements and establish training goals/completion milestones for the trainers and process. • Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents. • Coordinate training activities looping in Hexaware and client stakeholders at all times. • Facilitate internal tests, certification for trainers, advisors, and involve in remediation training programs as per the agenda. • If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates
Full job record
| Job ID | 9ef1fc477537d60933f893f0f1041b41f447d4fb |
| Org ID | 0c280226-a9e3-4450-af67-3d1b36993e95 |
| Source ID | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| Board ID | 693f06bc-a41a-4f36-9b23-dcfc03ebb3f7 |
| Provider | oracle_hcm |
| Provider Job Key | 630535 |
| Title | Customer Service Domestic Voice Supervisor-BPS |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | India; LOMA BPS - Unit 1, Navi Mumbai, Maharashtra, IN |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Maharashtra |
| Salary Raw | Description The primary role is to lead all Call Center and Client Teams new hire and on floor training activities including in house trainer development. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: • Plan batches w.r.t NHs and Refresher trainings for the projects assigned. • Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary • Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals. • Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures along with the trainers designated to the projects/process. • Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality. • Using trending data from Quality Assurance reports create one-on-one or group trainings to resolve training discrepancies; • Evaluate client’s training requirements and establish training goals/completion milestones for the trainers and process. • Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents. • Coordinate training activities looping in Hexaware and client stakeholders at all times. • Facilitate internal tests, certification for trainers, advisors, and involve in remediation training programs as per the agenda. • If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/630535 |
| Apply URL | https://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/630535 |
| First Seen At | 2026-06-12 11:10:44Z |
| Last Seen At | 2026-06-15 11:06:49Z |
| Last Checked At | 2026-06-17 11:24:43Z |
| Last Changed At | 2026-06-17 11:24:43Z |
| Inactive At | 2026-06-17 11:24:43Z |
| Source Posted At | 2026-06-05 12:02:17Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-15/2026-06-15T11-06-23-560Z-6e9dd3c590da650ff5cd59d2f546cd5aeef7827cc73de64699ec5bc31227a169.json |
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