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HomeCompaniesFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Customer Service Domestic Voice Supervisor-BPS

Customer Service Domestic Voice Supervisor-BPS

Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; LOMA BPS - Unit 1, Navi Mumbai, Maharashtra, IN · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleCustomer Service Domestic Voice Supervisor-BPS
Normalized title-
Department / team-
LocationMaharashtra, IN, United States
Work model-
Employment type-
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-05 / 2026-06-12
Changed / last seen2026-06-17 / 2026-06-15

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Maharashtra.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Etqo Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The primary role is to lead all Call Center and Client Teams new hire and on floor training activities including in house trainer development. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: • Plan batches w.r.t NHs and Refresher trainings for the projects assigned. • Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary • Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals. • Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures along with the trainers designated to the projects/process. • Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality. • Using trending data from Quality Assurance reports create one-on-one or group trainings to resolve training discrepancies; • Evaluate client’s training requirements and establish training goals/completion milestones for the trainers and process. • Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents. • Coordinate training activities looping in Hexaware and client stakeholders at all times. • Facilitate internal tests, certification for trainers, advisors, and involve in remediation training programs as per the agenda. • If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates

Full job record

Job ID9ef1fc477537d60933f893f0f1041b41f447d4fb
Org ID0c280226-a9e3-4450-af67-3d1b36993e95
Source ID693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
Board ID693f06bc-a41a-4f36-9b23-dcfc03ebb3f7
Provideroracle_hcm
Provider Job Key630535
TitleCustomer Service Domestic Voice Supervisor-BPS
Normalized Title
Statusdeleted
Activeno
Location TextIndia; LOMA BPS - Unit 1, Navi Mumbai, Maharashtra, IN
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityMaharashtra
Salary RawDescription The primary role is to lead all Call Center and Client Teams new hire and on floor training activities including in house trainer development. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: • Plan batches w.r.t NHs and Refresher trainings for the projects assigned. • Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary • Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals. • Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures along with the trainers designated to the projects/process. • Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality. • Using trending data from Quality Assurance reports create one-on-one or group trainings to resolve training discrepancies; • Evaluate client’s training requirements and establish training goals/completion milestones for the trainers and process. • Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents. • Coordinate training activities looping in Hexaware and client stakeholders at all times. • Facilitate internal tests, certification for trainers, advisors, and involve in remediation training programs as per the agenda. • If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/630535
Apply URLhttps://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/630535
First Seen At2026-06-12 11:10:44Z
Last Seen At2026-06-15 11:06:49Z
Last Checked At2026-06-17 11:24:43Z
Last Changed At2026-06-17 11:24:43Z
Inactive At2026-06-17 11:24:43Z
Source Posted At2026-06-05 12:02:17Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-15/2026-06-15T11-06-23-560Z-6e9dd3c590da650ff5cd59d2f546cd5aeef7827cc73de64699ec5bc31227a169.json
Event Fields
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  "last_changed_at": "2026-06-17T11:24:43.518Z",
  "active_status": "deleted"
}
Parsed Structured
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Extensions
{}
Native Structured
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