Senior Software Engineer II-Enterprise Tools Engineering Architect

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    "ExternalDescriptionStr": "<p><span style=\"font-size: 11pt;\">Software Engineer: Enterprise Tools Engineering Architect – APM, Infrastructure, and Observability Platforms</span></p><p><span style=\"font-size: 11pt;\">Work Location: Onsite, Framingham, MA</span></p><p><span style=\"font-size: 11pt;\"><strong>Staples is business to business. You’re what binds us together.</strong></span></p><p><span style=\"font-size: 11pt;\">Join Staples to Lead the Evolution of Enterprise Observability</span></p><p><span style=\"font-size: 11pt;\">Our Enterprise Technology team is at the forefront of driving reliability, performance, and exceptional user experiences across Staples’ business-critical platforms. We partner closely with Engineering, SRE, Product, and Infrastructure teams to deliver integrated observability solutions and ensure the highest standards of operational excellence. As we continue to scale our enterprise systems, we seek innovative leaders ready to champion new technologies and standardize best-in-class practices across our organization.</span></p><p><span style=\"font-size: 11pt;\">Role Summary:</span></p><p><span style=\"font-size: 11pt;\">The Enterprise Tools Engineering Architect will lead the architecture, design, and evolution of Staples’ observability platforms, with primary focus on Application Performance Monitoring (APM), infrastructure monitoring, session replay, and log analytics. This role will define and implement scalable, integrated observability solutions that provide end-to-end visibility across application, infrastructure, and customer experience layers, driving platform standardization and alignment with our business priorities.</span></p><p><span style=\"font-size: 11pt;\">What you’ll be doing:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Lead the architecture, design, and continuous improvement of enterprise observability platforms, focusing on APM, infrastructure monitoring, session replay, and log analytics.</span></li><li><span style=\"font-size: 11pt;\">Define and implement scalable and integrated observability solutions that deliver end-to-end visibility across applications, infrastructure, and user experience layers to enhance system reliability, performance, and service quality.</span></li><li><span style=\"font-size: 11pt;\">Establish architecture patterns, governance models, and integration frameworks to enable consistent telemetry, correlation, and actionable insights across all Staples systems.</span></li><li><span style=\"font-size: 11pt;\">Partner with Engineering, SRE, Product, and Infrastructure teams to embed observability best practices into the software development lifecycle, improving mean time to detect (MTTD), mean time to resolve (MTTR), and overall platform resilience.</span></li><li><span style=\"font-size: 11pt;\">Lead the evaluation and adoption of new technologies—including distributed tracing, OpenTelemetry, and AI-driven observability—ensuring alignment with enterprise strategy and cost optimization goals.</span></li><li><span style=\"font-size: 11pt;\">Drive platform standardization, signal quality, and integration with business-critical services to support operational excellence and user satisfaction.</span></li><li><span style=\"font-size: 11pt;\">Influence vendor roadmaps, resolve vendor issues efficiently, and provide strategic leadership across multiple teams and domains.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">What you bring to the table:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Deep expertise designing and administering APM platforms (such as New Relic, Dynatrace, or Datadog), with strong experience in distributed tracing, transaction monitoring, and service dependency mapping.</span></li><li><span style=\"font-size: 11pt;\">Strong background with infrastructure monitoring platforms (e.g., Zabbix, Prometheus, Azure Monitor), and deep understanding of system-level telemetry across compute, network, storage, and hybrid cloud environments.</span></li><li><span style=\"font-size: 11pt;\">Experience with session replay and user experience platforms (e.g., FullStory) and the ability to correlate user behavior with backend performance and system health.</span></li><li><span style=\"font-size: 11pt;\">Proven experience with log analytics platforms (e.g., Splunk, Elastic), including data ingestion, routing, indexing strategies, and retention management.</span></li><li><span style=\"font-size: 11pt;\">Ability to design cross-platform observability architecture, integrating APM, infrastructure, logs, and session data with cloud platforms, CI/CD pipelines, and enterprise systems.</span></li><li><span style=\"font-size: 11pt;\">Proficiency in scripting and automation (Python, Bash) for platform configuration, scaling, and governance framework definition.</span></li><li><span style=\"font-size: 11pt;\">Strong leadership and cross-functional collaboration skills, with demonstrated ability to drive strategy, roadmaps, and platform standardization.</span></li><li><span style=\"font-size: 11pt;\">Excellent vendor management skills and the ability to influence technical direction and resolve challenges efficiently.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">What’s needed- Basic Qualifications:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Bachelor’s degree in Computer Science, Engineering, or a directly related field of study.</span></li><li><span style=\"font-size: 11pt;\">10+ years of progressive experience in observability, APM, and infrastructure monitoring, with demonstrated architecture-level ownership.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">What’s needed- Preferred Qualifications:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Certifications in one or more observability platforms (e.g., New Relic, Dynatrace, Datadog, Splunk Architect/Consultant, FullStory).</span></li><li><span style=\"font-size: 11pt;\">Experience with AI/ML-driven observability, anomaly detection, or AIOps platforms.</span></li><li><span style=\"font-size: 11pt;\">Familiarity with generative AI or agentic frameworks applied to observability workflows.</span></li><li><span style=\"font-size: 11pt;\">Experience in multi-vendor observability environments and tool rationalization efforts.</span></li><li><span style=\"font-size: 11pt;\">Strong understanding of SRE practices including SLOs, error budgets, and reliability engineering.</span></li><li><span style=\"font-size: 11pt;\">Experience supporting large-scale, high-traffic B2C and B2B platforms.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">We Offer:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Inclusive culture with associate-led Business Resource Groups</span></li><li><span style=\"font-size: 11pt;\">22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</span></li><li><span style=\"font-size: 11pt;\">Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\">The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.</span></p><p>#LI-LH1</p><p>&nbsp;</p>",
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