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Home › Companies › Cde72405 33ad 46b0 90e7 D873f73e3e86 19000101 000001 › Membership Services Representative

Membership Services Representative

Cde72405 33ad 46b0 90e7 D873f73e3e86 19000101 000001 · Montclair, NJ, US, Montclair, NJ · Active · $17–$18 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyCde72405 33ad 46b0 90e7 D873f73e3e86 19000101 000001
TitleMembership Services Representative
Normalized title-
Department / team-
LocationMontclair, NJ, United States
Work model-
Employment typePart Time
Salary$17–$18 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-01-07 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Cde72405 33ad 46b0 90e7 D873f73e3e86 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Montclair.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCde72405 33ad 46b0 90e7 D873f73e3e86 19000101 000001
Source24fb0eb5-245f-4bb4-805b-0ebc276fd079
ATS providerADP Workforce Now Recruiting

Description

To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Membership Director, the Membership Services Representative is to provide excellent customer service to members through answering questions, selling memberships and programs and promoting a welcoming environment. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs. ESSENTIAL FUNCTIONS: Demonstrates a clear and thorough understanding of department SOP’s. Provide a high level of customer service to current and potential members. Successfully completes all required training and participates in all required staff events. Represents membership within the community at health fairs, events and with various entities. Champions retention initiatives, works with entire membership team and leadership to exceed goals. Exhibits a commitment to the success of Membership team events related to the annual campaign. Provides valuable and relevant feedback and offers solutions regarding gaps in service and/or member concerns. Attends and participates in all department staff meetings and training. Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices. Shift-related responsibilities include opening the facility, closing the facility as part of those teams. Adhere to policies related to boundaries with members, volunteers, staff, and participants. Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants. Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures. Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers, and vendors are allowed in the facility. LEADERSHIP COMPETENCIES: Communication & Inclusion Relationships Quality results Collaboration QUALIFICATIONS: Previous work experience in a customer-oriented environment. Excellent human relation skills, good organizational and communication skills. Strong team-player abilities Able to work with no supervision. Works well with parents and children. Ability to work various hours including mornings, nights, and weekends. Current CPR and First Aid Certification or certification within 90 days of employment. WORK ENVIRONMENT & PHYSICAL DEMANDS: This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity. The work is performed primarily indoors and may require occasional travel. He/she must be able to lift up to 30 lbs. COMPANY BENEFITS: YMCA Membership: Enjoy access to our YMCA facilities at no cost. 25% Discount on various YMCA Programs Employee Referral Bonus: Earn rewards for referring to qualified candidates. Employee Discounts: Access exclusive discounts on various products and services. Paid Time Off (PTO): Eligibility after 90 days of employment. WORK SCHEDULE: Monday–Friday: 7:30 AM – 2:00 PM Monday–Thursday: 4:30 PM – 9:30 PM Saturday: 7:00 AM – 1:00 PM HOURLY PAY RATE: $16.75 to $17.50

Full job record

Job ID9ed7343b06abb13fda15d30f00d40272efc73208
Org ID3132fa05-5837-4ad2-8b2f-de1459e3ec21
Source ID24fb0eb5-245f-4bb4-805b-0ebc276fd079
Board ID24fb0eb5-245f-4bb4-805b-0ebc276fd079
Provideradp_workforcenow
Provider Job Key561724
TitleMembership Services Representative
Normalized Title—
Statusactive
Activeyes
Location TextMontclair, NJ, US, Montclair, NJ
Department—
Team—
Employment Typepart_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNJ
CityMontclair
Salary Raw16.75 To 17.50 (USD) Hourly
Salary Min16.75
Salary Max17.5
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=cde72405-33ad-46b0-90e7-d873f73e3e86&ccId=19000101_000001&lang=en_US&type=JS&jobId=561724&jwId=9201003747848_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=cde72405-33ad-46b0-90e7-d873f73e3e86&ccId=19000101_000001&lang=en_US&type=JS&jobId=561724&jwId=9201003747848_1
First Seen At2026-05-31 18:23:43Z
Last Seen At2026-06-06 13:22:02Z
Last Checked At2026-06-06 13:22:02Z
Last Changed At2026-06-06 13:22:02Z
Inactive At—
Source Posted At2026-01-07 18:29:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=cde72405-33ad-46b0-90e7-d873f73e3e86|19000101_000001/date=2026-06-06/2026-06-06T13-22-01-064Z-7c2f6581a09d7fa96f924348a3511817ae85078d96289ca59a098f1dc0262514.json
Event Fields
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  "last_changed_at": "2026-06-06T13:22:02.429Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\" id=\"isPasted\"><span style=\"font-size: 12px; font-family: verdana, sans-serif;\">&nbsp;</span></p><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 12px;\" id=\"isPasted\">To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed.</span><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; text-align: justify; font-size: 15px; font-family: Aptos, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 12px;\">&nbsp;</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; text-align: justify; font-size: 15px; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12px; font-family: verdana, sans-serif;\"><a href=\"https://assessment.predictiveindex.com/bo/5TQS/YMCA24-25\" target=\"_blank\" style=\"font-size: 12px;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">Behavioral Assessment Link</strong></u></span></a></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>POSITION SUMMARY:</strong></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-size: 12px; font-family: verdana, sans-serif;\"><br>This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Membership Director, the Membership Services Representative is to provide excellent customer service to members through answering questions, selling memberships and programs and promoting a welcoming environment.&nbsp;</span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>OUR CULTURE:</strong></span><span style=\"font-size: 12px; font-family: verdana, sans-serif;\">&nbsp;</span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-size: 12px; font-family: verdana, sans-serif;\"><br>At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. &nbsp;All staff ensure that members experience customer centric, individual attention each and every day. &nbsp;We strive to be the preferred partner collaborating with others, identifying and meeting our community needs.</span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>ESSENTIAL FUNCTIONS:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Demonstrates a clear and thorough understanding of department SOP&rsquo;s.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Provide&nbsp;a high level of customer service to current and potential members.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Successfully completes all required training and participates in all required staff events.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Represents membership within the community at health fairs, events and with various entities.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Champions retention initiatives, works with entire membership team and leadership to exceed goals.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Exhibits a commitment to the success of Membership team events related to the annual campaign.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Provides valuable and relevant feedback and offers solutions regarding gaps in service and/or member concerns.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Attends and participates in all department staff meetings and training.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Work continually towards self-development to stay current on customer service, sales, and &ldquo;Leader&rdquo; procedures &amp; practices.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Shift-related responsibilities include opening the facility, closing the facility as part of those teams.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Adhere to policies related to boundaries with members, volunteers, staff, and participants.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers, and vendors are allowed in the facility.</li></ul><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>LEADERSHIP COMPETENCIES:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Communication &amp; Inclusion&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Relationships</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Quality results</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Collaboration</li></ul><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>QUALIFICATIONS:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Previous work experience in a customer-oriented environment.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Excellent human relation skills, good organizational and communication skills.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Strong team-player abilities</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Able to work with no supervision.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Works well with parents and children.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Ability to work various hours including mornings, nights, and weekends.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Current CPR and First Aid Certification or certification within 90 days of employment.</li></ul><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:</strong></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-size: 12px; font-family: verdana, sans-serif;\">This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity. The work is performed primarily indoors and may require occasional travel. He/she must be able to lift up to 30 lbs.</span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>COMPANY BENEFITS:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">YMCA Membership: Enjoy access to our YMCA facilities at no cost.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">25% Discount on various YMCA Programs</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Employee Referral Bonus: Earn rewards for referring to qualified candidates.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Employee Discounts: Access exclusive discounts on various products and services.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Paid Time Off (PTO): Eligibility after 90 days of employment.</li></ul><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>WORK SCHEDULE:&nbsp;</strong></span></p><ul><li data-section-id=\"pdic2c\" data-start=\"226\" data-end=\"262\" data-pasted=\"true\" style=\"font-family: verdana, sans-serif; font-size: 12px; line-height: 1.5;\">Monday&ndash;Friday: 7:30 AM &ndash; 2:00 PM</li><li data-section-id=\"1bc4dvf\" data-start=\"263\" data-end=\"301\" style=\"font-family: verdana, sans-serif; font-size: 12px; line-height: 1.5;\">Monday&ndash;Thursday: 4:30 PM &ndash; 9:30 PM</li><li data-section-id=\"1jo5vuz\" data-start=\"302\" data-end=\"333\" style=\"font-family: verdana, sans-serif; font-size: 12px; line-height: 1.5;\">Saturday: 7:00 AM &ndash; 1:00 PM</li></ul><p style=\"margin: 0in; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>HOURLY PAY RATE:</strong></span><span style=\"font-size: 12px; font-family: verdana, sans-serif;\">&nbsp;$16.75 to $17.50</span></p></div></div></div></div></div></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Membership Services Representative",
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