Rental Supervisor

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    "jobOpeningName": "Rental Supervisor ",
    "departmentLabel": "Rental (Ski+SB)",
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      "postalCode": "Niseko/Furano/Hakuba",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-30",
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    "description": "<p><span style=\"color: rgb(106, 168, 79); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Description </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position Title: </span>Rental Supervisor</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Niseko, Hakuba and Furano, Japan</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reports to:</span> Rentals Manager and/or Store Manager (in each location)<br><span style=\"font-weight: bold\">Contract Term:</span> Exact dates TBC - October/November, 2026 - April 2027<br><span style=\"font-weight: bold\">Salary</span><span style=\"font-weight: bold\">:</span> ¥2,200 per hour, starting</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">About Us </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">The Role</span></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">As the Rental (Ski +Snowboard) Supervisor, you will be essential to the seamless operation of our rental department. You will assist the Ski/Snowboard Rental Manager in overseeing daily activities, managing staff, maintaining inventory, and delivering exceptional customer service. Your expertise in ski and snowboard equipment will be vital in ensuring that rentals are safe, well-maintained, and perfectly fitted for our guests. Often you will just need to stoke out the customer and chat about your epic day of skiing/boarding. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">Key Responsibilities and Duties </span><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Operational Support</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist the Rental Manager in daily shop operations, from equipment fitting and transactions to top-tier customer service</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure smooth, accurate rental processes and help maintain high service standards</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support the supervision and training of rental staff, reinforcing correct procedures</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Conduct gear checks to ensure safety and functionality</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Help manage stock: track repairs, monitor levels, and coordinate reorders</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Respond to guest issues professionally, resolving problems efficiently</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Uphold company policies and safety standards across all rental activities</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Team Leadership</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Work closely with the Rental Manager to guide and motivate the rental team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with scheduling, task delegation, and performance oversight</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Help train and develop staff, encouraging continuous learning and improvement</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Give regular feedback and foster a culture of accountability and pride</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Promote a positive, team-focused work environment with open communication</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Sales &amp; Guest Service</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support service training to ensure staff deliver exceptional guest experiences</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Help customers find the right gear and provide product and resort info</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage escalated guest issues with calm, solution-focused communication</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Inventory &amp; Gear Management</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitor equipment availability and support timely reordering</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with audits, address discrepancies, and improve accuracy</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support loss prevention efforts to reduce shrinkage</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Track staff gear use and clearly communicate guest-priority blackout periods</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(0, 0, 0); font-weight: bold; text-decoration: none\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">What You Need to Succeed </span><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Leadership &amp; Team Support</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience leading or supervising a small team in a rental or guest-facing environment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Confident in training, giving feedback, and helping others grow</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Able to delegate tasks, track progress, and keep the team motivated during peak periods</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Rental Operations &amp; Guest Service</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Solid background in rental operations or customer-facing roles</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comfortable guiding guests through the rental process with product knowledge and care</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Skilled in handling guest concerns and escalations with professionalism and composure</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Equipment &amp; Inventory Management</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Understanding of rental fleet management, stock levels, and basic ordering</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Familiar with gear maintenance, quality checks, and equipment tracking systems</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Organised approach to equipment presentation and floor readiness</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Administration &amp; Systems</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comfortable using rental management software (experience with EasyRent a plus)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Accurate with data entry, cash handling, and end-of-shift reporting</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Clear communicator across teams, with a proactive approach when things get busy</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">The Perks and Benefits </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Live, Work, and Play in Paradise</span><span style=\"text-decoration: none\">: Immerse yourself in one of the world’s top mountain resorts.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Work with a Legendary Crew</span><span style=\"text-decoration: none\">: Join a team that’s passionate, fun-loving, and deeply connected to the industry.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Subsidized Staff Accommodation</span><span style=\"text-decoration: none\">: Affordable housing options and housing assistance to help you settle in.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Epic Social Scene</span><span style=\"text-decoration: none\">: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Wellness and Lifestyle Benefits</span><span style=\"text-decoration: none\">: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.</span></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"text-decoration: none\">At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like </span>you<span style=\"text-decoration: none\"> make Rhythm what it is.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Ready to join?</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have any specific questions or require further clarification, please don't hesitate to reach out.</span></p>\n<p><br></p>",
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