Consumer QA QC Associate

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    "ExternalDescriptionStr": "<p><span class=\"fui-ChatMessage__body rxadtj ___1y2emlb f10pi13n ftqa4ok f2hkw1w f8hki3x f1d2448m f1bjia2o ffh67wi f1j6vpng f1pniga2 f987i1v f1ffjurs f15bsgw9 f14e48fq f18yb2kv fd6o370 ffwy5si f3znvyf f57olzd f4stah7 f480a47 fs1por5 fk6fouc figsok6 fkhj508 f19n0e5 f9ijwd5 fshkk9n f1o0qvyv f9ggezi f1xp5gbu f150uoa4 ffyari3 f16xq7d1 fo7qwa0 fxowb0n f11ghf3q f13aoclr flypziy f10kwr27 fquw1qa fftr39l f13lathq f15hsm81 f2ss68y ffb60jq f8nuap2 f13nk4fk f7jacry fq08z5q fd9af6s fr74w9q fcl9uv6 f13sm7pj f1u6qqly f16wpxbl faim3u9 f6cs3qo fa2w2z3 fd39nx6 f10gn8j9 frcqmxy f1w9ws4k f1ddxkqj fd10euv fvuz61 f1nbc6gw fui-Primitive ___11tzqds f1oy3dpc f89hs3r fqtknz5 fyvcxda\" data-teams=\"true\" id=\"content-1776277542926\" dir=\"auto\" aria-label=\"The Collections &amp; Recovery QC Analyst is an experienced Quality Control professional who operates independently, applies strong analytical judgment, and contributes meaningfully to QC program effectiveness. This role goes beyond execution to include data analysis, insight generation, procedure ownership, risk support, and leadership through expertise. Analysts influence outcomes, support decision‑making, and serve as a trusted partner to leadership, business lines, Risk, and Audit.\">The Collections &amp; Recovery QC Analyst is an experienced Quality Control professional who operates independently, applies strong analytical judgment, and contributes meaningfully to QC program effectiveness. This role goes beyond execution to include data analysis, insight generation, procedure ownership, risk support, and leadership through expertise. Analysts influence outcomes, support decision‑making, and serve as a trusted partner to leadership, business lines, Risk, and Audit.</span><br><br><span data-teams=\"true\"><strong>Key Responsibilities</strong></span></p><p><span data-teams=\"true\"><strong>Quality Control Execution &amp; Expertise</strong></span></p><ul><li><span data-teams=\"true\">Perform QC testing independently across multiple controls or as a subject matter expert (SME) in a defined area</span></li><li><span data-teams=\"true\">Apply procedures accurately, locate and reference documentation appropriately, and ensure adherence to established standards</span></li><li><span data-teams=\"true\">Demonstrate deep control knowledge and system understanding</span></li><li><span data-teams=\"true\">Identify when results, controls, or data do not align with expectations and escalate appropriately</span></li><li><span data-teams=\"true\">Own follow‑up on assigned work through resolution</span><br>&nbsp;</li></ul><p><span data-teams=\"true\"><strong>Data Analysis, Reporting &amp; Insights</strong></span></p><ul><li><span data-teams=\"true\">Own dashboards and reporting outputs for assigned QC portfolios</span></li><li><span data-teams=\"true\">Identify trends, themes, and emerging risks across QC results</span></li><li><span data-teams=\"true\">Compile, analyze, and prepare data and research summaries for leadership consumption</span></li><li><span data-teams=\"true\">Ensure findings and conclusions are clearly documented, including how outcomes were reached</span></li><li><span data-teams=\"true\">Support presentations and leadership materials with accurate, well‑structured data</span><br>&nbsp;</li></ul><p><span data-teams=\"true\"><strong>Procedure Ownership &amp; Change Management</strong></span></p><ul><li><span data-teams=\"true\">Write, review, and update procedures, including identifying and addressing procedural gaps</span></li><li><span data-teams=\"true\">Own change control activities, including documentation, validation, and follow‑through</span></li><li><span data-teams=\"true\">Support procedure inventories and formal review cycles</span></li><li><span data-teams=\"true\">Collaborate with cross‑functional partners to ensure procedures remain current and effective</span><br>&nbsp;</li></ul><p><span data-teams=\"true\"><strong>Business &amp; Risk Partnership</strong></span></p><ul><li><span data-teams=\"true\">Understand how QC work fits into broader business objectives and risk management frameworks</span></li><li><span data-teams=\"true\">Participate in and support closed‑loop resolution for customer or business impacts</span></li><li><span data-teams=\"true\">Assist with walkthroughs for Risk, Audit, and GenAI‑related initiatives</span></li><li><span data-teams=\"true\">Pull, review, and explain documentation for audits and risk issue remediation efforts</span></li><li><span data-teams=\"true\">Walk through work clearly and confidently with stakeholders and partners</span><br>&nbsp;</li></ul><p><span data-teams=\"true\"><strong>Leadership Through Expertise</strong></span></p><ul><li><span data-teams=\"true\">Lead discussions, findings reviews, and BLRs independently with minimal leadership support</span></li><li><span data-teams=\"true\">Influence outcomes through subject matter expertise rather than direct people management</span></li><li><span data-teams=\"true\">Act as an escalation point and leadership buffer for Specialists, Leads, and peers</span></li><li><span data-teams=\"true\">Perform spot checks and colleague reviews, providing coaching and feedback</span></li><li><span data-teams=\"true\">Develop and support training plans and materials for new or transitioning colleagues</span><br>&nbsp;</li></ul><p><span data-teams=\"true\"><strong>Problem Solving &amp; Decision Support</strong></span></p><ul><li><span data-teams=\"true\">Identify non‑routine or complex issues and refine them prior to escalation</span></li><li><span data-teams=\"true\">Bring fact‑based analysis and recommended solutions to leadership</span></li><li><span data-teams=\"true\">Fix broken logic or formulas (e.g., Excel) when identified</span></li><li><span data-teams=\"true\">Support decisioning on escalations, exceptions, disputes, and corrective actions</span></li><li><span data-teams=\"true\">Ensure issues are fully worked through to resolution, not just documented</span><br>&nbsp;</li></ul><p><span data-teams=\"true\"><strong>Professionalism &amp; Impact</strong></span></p><ul><li><span data-teams=\"true\">Operate with a strong sense of urgency and accountability for outcomes</span></li><li><span data-teams=\"true\">Demonstrate adaptability to technology and process changes, including AI impacts</span></li><li><span data-teams=\"true\">Distinguish clearly between identifying issues and solution ownership, escalating solutions appropriately</span></li><li><span data-teams=\"true\">Drive outcomes beyond individual QC inventory, supporting broader team needs when required</span></li><li><span data-teams=\"true\">Model professionalism, reliability, and sound judgment in all interactions</span><br><br><strong>Qualifications, Education, Certifications and/or Other Professional Credentials</strong></li></ul><p>&nbsp;</p><ul><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"background-color: white; font-family: &quot;Oracle Sans&quot;;\"><span style=\"font-size: 12pt;\">1-3 years’ experience in financial industry (Collections Role a plus)</span></span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span data-teams=\"true\">Strong written and verbal communication skills, including exception writing and research summaries</span></li><li style=\"color: black; margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span class=\"fui-ChatMessage__body rxadtj ___tuocyn0 f10pi13n ftqa4ok f2hkw1w f8hki3x f1d2448m f1bjia2o ffh67wi f1j6vpng f1pniga2 f987i1v f1ffjurs f15bsgw9 f14e48fq f18yb2kv fd6o370 ffwy5si f3znvyf f57olzd f4stah7 f480a47 fs1por5 fk6fouc figsok6 fkhj508 f19n0e5 f9ijwd5 fshkk9n f1ozlkrg f1o0qvyv f9ggezi f1xp5gbu f150uoa4 ffyari3 f16xq7d1 fo7qwa0 fxowb0n f11ghf3q f13aoclr flypziy f10kwr27 fquw1qa fftr39l f13lathq f15hsm81 f2ss68y ffb60jq f8nuap2 f13nk4fk f7jacry fq08z5q fd9af6s fr74w9q fcl9uv6 f13sm7pj f1u6qqly f16wpxbl faim3u9 f6cs3qo fa2w2z3 fd39nx6 f10gn8j9 frcqmxy f1w9ws4k f1ddxkqj fd10euv fvuz61 f1nbc6gw fui-Primitive ___11tzqds f1oy3dpc f89hs3r fqtknz5 fyvcxda\" data-teams=\"true\" id=\"content-1776277723164\" dir=\"auto\" aria-label=\"Advanced analytical and problem‑solving skills\">Advanced analytical and problem‑solving skills</span></li><li style=\"color: rgb(22, 21, 19); margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Oracle Sans&quot;;\"><span style=\"font-size: 12pt;\">Proficient in Microsoft Suite (Excel, PowerPoint)</span></span></li><li style=\"color: rgb(22, 21, 19); margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Oracle Sans&quot;;\"><span style=\"font-size: 12pt;\">History of strong performance driven by being self-motivated, taking initiative to turn ideas into actions, and producing significant output at a high level</span></span></li><li style=\"color: rgb(22, 21, 19); margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: &quot;Oracle Sans&quot;;\"><span style=\"font-size: 12pt;\">Aptitude to learn new skills or software independently to be able to provide better guidance and recommendations to colleagues and management</span></span></li><li style=\"color: rgb(22, 21, 19); margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><p><span style=\"font-family: &quot;Oracle Sans&quot;;\"><span style=\"font-size: 12pt;\">Proven organization skills, attention to detail, and ability to handle multiple projects simultaneously&nbsp;</span></span><br><br><span style=\"font-family: &quot;Oracle Sans&quot;;\"><span style=\"font-size: 12pt;\">Hours per Week: 40</span></span></p><p><br><span style=\"font-family: &quot;Oracle Sans&quot;;\"><span style=\"font-size: 12pt;\">Work Schedule: 8:00am-5:00pm (in office 4 days a week - Johnston, RI)</span></span></p></li></ul>",
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