Operations Director

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      "state": "East-Flanders"
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    "jobOpeningName": "Operations Director",
    "departmentLabel": "Management Team",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Gent",
      "state": "East-Flanders",
      "postalCode": "9000",
      "addressCountry": "Belgium"
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    "datePosted": "2026-04-14",
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    "description": "<p>The Operations Director owns end-to-end supply chain performance at GIS International, from procurement and vendor management to logistics, warehousing, and customer delivery. This is a hands-on leadership role that combines operational rigor with genuine team development.</p>\n<p>You will be expected to build, not just manage: co-constructing processes with your teams, developing individual capabilities, and creating an operations function that supports GIS's growth ambitions.</p>\n<p>This role is 60% internal (team leadership, process structuring, cross-functional alignment) and 40% external (customer interface, supplier relationships, program-level operations).</p>\n<p><br></p>\n<p>This is not a coordination role. We are looking for someone who:</p>\n<ul>\n<li>Has managed operations teams directly in environments where resources were constrained and pragmatism mattered as much as methodology</li>\n<li>Brings structure without bureaucracy, able to design frameworks that teams actually use</li>\n<li>Is recognised by their people as someone who made them better, not just someone who got results</li>\n<li>Navigates ambiguity without needing perfect clarity to move forward</li>\n<li>Understands that authority at GIS is earned through relationships, not titles</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Main responsibilities</span></p>\n<p><em><span style=\"font-weight: bold\">Team Leadership and Development (Priority 1)</span></em></p>\n<ul>\n<li>Build and sustain a high-performing operations team, close to the ground, accountable, and growing</li>\n<li>Coach and develop team members individually; actively create conditions for people to take ownership</li>\n<li>Bridge between field teams and management, translating strategic direction into operational clarity</li>\n<li>Manage conflict constructively; address performance issues directly and fairly</li>\n</ul>\n<p><br></p>\n<p><em><span style=\"font-weight: bold\">Operations and Supply Chain</span></em></p>\n<ul>\n<li>Own end-to-end supply chain: procurement, vendor management, logistics, warehousing, order fulfilment</li>\n<li>Drive VMI implementation and optimize inventory levels across programs</li>\n<li>Streamline processes using appropriate technology and digitalization, fit for our scale</li>\n<li>Ensure compliance with Incoterms, ISO processes, safety requirements and legal obligations</li>\n</ul>\n<p> </p>\n<p><em><span style=\"font-weight: bold\">Performance and Continuous Improvement</span></em></p>\n<ul>\n<li>Define and track KPIs that matter: inventory turnover, cost savings, fulfillment cycle time, customer satisfaction</li>\n<li>Lead cost reduction initiatives (TCO approach) without compromising service quality</li>\n<li>Identify and implement operational improvements with the team, not for the team</li>\n<li>Maintain green-level customer satisfaction across GIS operations</li>\n<li><span style=\"font-size: 12pt\"><span>Foster a culture of innovation and continuous improvement to enhance performance and competitiveness</span><span> </span></span></li>\n</ul>\n<p><br></p>\n<p><em><span style=\"font-weight: bold\">External Relationships</span></em></p>\n<ul>\n<li>Interface with key customers on operational matters, credible and solution-oriented</li>\n<li>Manage supplier and carrier relationships; lead contract negotiations</li>\n<li><span style=\"font-size: 12pt\">Represent GIS operations in program-level reviews</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">The profile we are looking for</span></p>\n<p><em><span style=\"font-weight: bold\">Experience</span></em></p>\n<ul>\n<li>10 to 15 years in supply chain, logistics, or operations, with direct team management throughout</li>\n<li>Background in mid-size organizations (50 to 300 people) where you had to make things work with limited resources</li>\n<li>Demonstrated experience building or restructuring an operations function, not just inheriting a mature one</li>\n<li>International exposure, ideally including emerging markets or multi-country operations</li>\n<li>Experience with ERP and supply chain systems and reporting tools</li>\n</ul>\n<p> </p>\n<p><em><span style=\"font-weight: bold\">Leadership Qualities</span></em></p>\n<ul>\n<li>Leads through proximity, visible, accessible, trusted by the people you manage</li>\n<li>Develops others deliberately; you can name people you have grown and explain how</li>\n<li>Co-constructs solutions rather than imposing them; earns buy-in before demanding execution</li>\n<li>Resilient under pressure; maintains composure when things go wrong and finds a path forward</li>\n<li>Challenges upward when needed, with facts, not frustration</li>\n</ul>\n<p> </p>\n<p><em><span style=\"font-weight: bold\">Mindset</span></em></p>\n<ul>\n<li>Brings answers, not just diagnoses; proactive on solutions, not only on problems</li>\n<li>Comfortable operating in an environment that is still building its processes</li>\n<li>High personal standards without creating a culture of fear around imperfection</li>\n<li>Curious about the business beyond operations, commercially aware and strategically grounded</li>\n</ul>\n<p><br></p>\n<p><em><span style=\"font-weight: bold\">Language Requirements</span></em></p>\n<ul>\n<li>English: Full professional proficiency (working language)</li>\n<li>French and/or Dutch: an asset given our Benelux base of operations</li>\n<li>Additional languages relevant to customer programs: valued</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><em>Cultural fit</em></span></p>\n<ul>\n<li>Multicultural teamwork and clear communication in an international context</li>\n<li>Curious mindset towards problem solving and efficiency</li>\n<li>Energy and willingness to learn inside the industrial environment</li>\n<li>Ambassador of etiquette towards internal and external stakeholders</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What do we offer</span></p>\n<p>We offer a diverse job in an international, multicultural environment with a competitive salary and extralegal benefits</p>\n<p> </p>\n<p><br></p>",
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    "minimumExperience": "Senior Manager/Supervisor",
    "jobOpeningShareUrl": "https://gisinternational.bamboohr.com/careers/52",
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