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    "requisitionDescription": "<div><div><div><h2 id=\"isPasted\">Business Development Center Representative</h2><p>The Business Development Center Representative (BDC Rep) handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications; &ldquo;we owes&rdquo; scheduling calls and any additional outbound calls requested by management.</p><p>The BDC Rep must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the BDC Rep must display great work ethics, project a &ldquo;can do&rdquo; attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team.</p><p>RESPONSIBILITIES</p><ul type=\"disc\"><li>Manages all incoming service appointment queries (either phone/text/e-mail) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.</li><li>Responses (word tracks) in order to accurately answer all guest&rsquo;s questions</li><li>Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.</li><li>Transfer phone calls to Service Advisors</li><li>The ability to work flexible hours, to possibly include weekends</li><li>Being punctual to work and when returning from lunch and break with a full adherence to set schedule.</li><li>Following the &ldquo;Client Care Center Policies and Procedures&rdquo; manual.</li><li>Performs other duties as assigned</li></ul><p>QUALIFICATIONS</p><ul type=\"disc\"><li>Previous experience in a similar position (administrative, clerical, call center, customer service, etc.) preferred</li><li>Proficient operational software techniques for DMS, Service CRM and any additional dealer-specific software.</li><li>Working knowledge of the industry</li><li>Helpful attitude and friendly demeanor</li><li>Highly professional and dependable</li><li>Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress</li><li>Strong organizational and time management skills</li><li>Excellent telephone skills</li><li>Strong computer and internet skills</li></ul><p>BENEFITS</p><ul type=\"disc\"><li>Competitive Pay</li><li>Paid Time Off (PTO) after one year of employment</li><li>401(k)</li><li>Medical Insurance</li><li>Dental Insurance</li><li>Life Insurance</li><li>Excellent Advancement Opportunities</li></ul><p>&nbsp;</p></div></div></div>\n",
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