Collections Officer

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    "description": "<p style=\"margin-bottom:4px;text-indent:-0.5pt;\">RadiFi Credit&nbsp;Union is seeking a Collections Officer to be&nbsp;responsible for protecting the assets of the credit union by reducing delinquency and minimizing losses through the effective collection of past-due accounts. This position requires professional, empathetic, and solution-focused communication with members to bring accounts current, while upholding the credit union&#39;s service standards and values.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><b>Essential Functions &amp; Responsibilities:</b></p>\r\n\r\n<ul>\r\n\t<li>Contact members by phone, email, text, and mail, to resolve delinquent accounts in accordance with credit union policies, procedures, and regulatory requirements.</li>\r\n\t<li>Review accounts daily, analyze repayment ability, and negotiate appropriate repayment arrangements.</li>\r\n\t<li>Educate members on payment options, account status, and financial solutions to help resolve delinquency.</li>\r\n\t<li>Maintain accurate documentation of all collection activities in the member&rsquo;s account record.</li>\r\n\t<li>Recommend accounts for repossession, legal action, charge-off, or outside collection agency placement when necessary.</li>\r\n\t<li>Work collaboratively with internal departments to ensure accurate account handling and to provide a positive member experience.</li>\r\n\t<li>Stay current with collection laws, regulations (e.g., Fair Debt Collection Practices Act), and credit union policies.</li>\r\n\t<li>Participate in collection campaigns, special projects, and department initiatives to meet delinquency and recovery goals.</li>\r\n\t<li>Performs other job-related duties as assigned.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n",
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