Customer Support Team Lead

{
  "content_hash": "85e6868a8b0bfd94d68ef814ef49c4b925c500f7a84ab5fc6e31f964f7629c31",
  "source_hash": "c0ae7bef2917e56f791f1f81babcc23a3a3b5cd750b34dab784b8bf857f51fa1",
  "last_changed_at": "2026-06-06T10:29:29.747Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Tigne' Point, Sliema, TPO 0001, Malta",
    "city": "Tigne' Point",
    "region": "Sliema",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:29.745Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tigne' Point, Sliema, TPO 0001, Malta",
      "city": "Tigne' Point",
      "region": "Sliema",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "167",
    "isRemote": null,
    "location": {
      "city": "Tigne' Point",
      "state": "Sliema"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18428",
    "locationType": "0",
    "jobOpeningName": "Customer Support Team Lead",
    "departmentLabel": "Customer Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tigne' Point",
      "state": "Sliema",
      "postalCode": "TPO 0001",
      "addressCountry": "Malta"
    },
    "datePosted": "2026-05-19",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Company Description</span></p>\n<p><br></p>\n<p><span>Finance Incorporated Limited</span><span> was established in 2012 under the name and brand Paymix. During past years, the company created different products under different brands. As a financial institution, the concept behind Finance Incorporated is to bring together various services from separate disciplines to create a financial gateway, where the clients could reach many services with one click.</span></p>\n<p><span> </span></p>\n<p><span>Finance Incorporated</span><span> is being managed by a diverse </span><span>Board of Directors and banking </span><span>veterans, where new ideas being fused with rigid governance and controls. We value strict oversight, transparency and good governance whilst never cease to innovate and develop.</span></p>\n<p><span> </span></p>\n<p><span>Our Team, Our Company, Our Home</span><span> is the motto of Finance Incorporated. We value and support each other in every way we can. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">The Role </span></p>\n<p><br></p>\n<p><span>Responsibilities include but not limited to:</span></p>\n<p><br></p>\n<ul>\n<li><span>Managing the day-to-day activities of the Customer Support team;</span></li>\n<li><span>Managing the customer support team and be part of the recruitment process; </span></li>\n<li><span>Assisting in the drafting of new polices and build new procedures for the department;</span></li>\n<li><span>Managing general communications with clients;</span></li>\n<li><span>Developing process improvements, focusing on smarter, more efficient ways to elevate the clients’ experience;</span></li>\n<li><span>Collaborating and liaising with different departments to help deliver for clients;</span></li>\n<li><span>Working towards achieving the Company targets and reaching the department KPIs;</span></li>\n<li><span>Conducting thorough analysis of customer services and traffic patterns to monitor account health;</span></li>\n<li><span>Acting as central point of escalation;</span></li>\n<li><span>Reviewing the client journey, identifying areas of development and liaise internally as well as with clients to overcome issues and achieve goals;</span></li>\n<li><span>Gathering feedback from clients and liaise with the product development team to ensure changes for improvement;</span></li>\n<li><span>Attending to any ad-hoc requests as they arise;</span></li>\n<li><span>Other tasks assigned by the persons the Employee is subordinated to, presently the COO.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About You</span></p>\n<p><br></p>\n<p>Experience &amp; Qualifications: </p>\n<p><br></p>\n<ul>\n<li><span>Previous work experience in a similar position;</span></li>\n<li>Experience in the financial sector would be considered as an asset.<br><br></li>\n</ul>\n<p>Skills:</p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px\">Strong coaching and leadership skills; </span></li>\n<li><span style=\"font-size: 15px\"> Ability to motivate employees and having a high degree of patience; </span></li>\n<li><span style=\"font-size: 15px\"> Ability to remain clam under pressure and prioritise simultaneous requests while always maintaining customer focus; </span></li>\n<li><span style=\"font-size: 15px\"> Excellent verbal and written communication skills (English); </span></li>\n<li><span style=\"font-size: 15px\"> Exception interpersonal, customer service and conflict resolution skills; </span></li>\n<li><span style=\"font-size: 15px\"> Be able to work on his/her own initiative and have excellent time-management skills;</span></li>\n<li><span style=\"font-size: 15px\"> Be a good team player and understands the necessity of keeping a dynamic working environment. </span></li>\n</ul>\n<p><br></p>\n<p><span><a href=\"https://www.financeincorp.com/recruitment_privacy_notice/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.financeincorp.com/recruitment_privacy_notice/</a> </span></p>",
    "compensation": null,
    "departmentId": "18428",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Team Lead",
    "departmentLabel": "Customer Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://financeincorporated.bamboohr.com/careers/167",
    "employmentStatusLabel": "Full-Time"
  }
}