Data Analyst

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  "last_changed_at": "2026-05-30T06:07:26.031Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cape Town, Western Cape, 7446, South Africa",
    "city": "Cape Town",
    "region": "Western Cape",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:31:05.026Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
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{}

{
  "list_job": {
    "id": "300",
    "isRemote": null,
    "location": {
      "city": "Cape Town ",
      "state": "Western Cape"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19023",
    "locationType": "2",
    "jobOpeningName": "Data Analyst",
    "departmentLabel": "Customer Success - Careers",
    "employmentStatusLabel": "Permanent"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Cape Town ",
      "state": "Western Cape",
      "postalCode": "7446",
      "addressCountry": "South Africa"
    },
    "datePosted": "2026-03-23",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span><span>Do you w</span><span>ant to</span><span> be part of a dynamic team constantly challenging the status quo and finding \"smarter\" ways of doing things? If you </span><span>answered</span><span> yes, </span><span>keep reading</span><span>. </span><span> </span></span><span> </span></p>\n<p><span><br></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Who Are We? </span></span></span><span> </span></p>\n<p><span><span>1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud &amp; technology expense management services and tools to accelerate their cloud journey</span><span>.  </span></span><span> </span></p>\n<p><span><span>We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with. </span></span><span> </span></p>\n<p><span><br></span></p>\n<p><span><span>Learn more about our people brand by watching our culture videos:  </span></span><span> </span></p>\n<ul>\n<li><a href=\"https://www.youtube.com/watch?v=4JkUpUigUdM&amp;t=1s\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>https://www.youtube.com/watch?v=4JkUpUigUdM&amp;t=1s</span></span></a><span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><a href=\"https://www.youtube.com/watch?v=iVk3_vVyrW0\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>https://www.youtube.com/watch?v=iVk3_vVyrW0</span></span></a><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Job Opportunity</span><span> at 1Nebula</span><span>: </span></span></span><span> </span></p>\n<p><span><span>The Data Analyst analyzes data, </span><span>identifies</span><span> trends, provides </span><span>reporting</span><span> and </span><span>optimizes</span><span> efficiency. Bridges the gap between customer service and operational improvement. </span><span>Identifying</span><span> recurring issues and providing insights that contribute to better customer experience. The Data Analyst also collaborates with teams to refine workflows, automate </span><span>processes</span><span> and improve the overall customer experience.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>Y</span><span>ou</span><span> will do within this role (Your key responsibilities)</span><span>:</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Process and Operations:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Identify</span><span> inefficiencies in the support workflow &amp; recommend improvements</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assists</span><span> in developing automation solutions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Works with the Customer Success team to streamline client responses and improve service levels</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Improve internal workflows to increase efficiency</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Work closely with internal teams to ensure smooth handovers from new customers to onboarding</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Supports internal teams by improving workflows, handling client queries, customer escalations and ensuring smooth internal operations within Customer Success</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Partner with CS, </span><span>product</span><span> and other teams to improve overall customer experience</span></span><span> </span></li>\n</ul>\n<p><br><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Training:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Align with internal teams (marketing, CS, etc.) on customer communication plans and training content</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Creates training materials, delivering </span><span>workshops</span><span> and </span><span>maintaining</span><span> an up-to-date knowledge base</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> in training support</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Help </span><span>identify</span><span> opportunities for training and development</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensures internal team members are equipped with the necessary skills, </span><span>knowledge</span><span> and best practices to enhance the customer interactions</span></span><span> </span></li>\n</ul>\n<p><br><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Reporting and Analysis:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Generate reports and dashboards to provide visibility on customer health for internal teams</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Create customer dashboards and reports</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Analyse</span><span> customer engagement, product usage, and account activities to assess customer health</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide customers with clear, </span><span>accurate</span><span>, </span><span>timely</span><span>, data-</span><span>driven</span><span> and actionable reports on the customer’s telecoms environment, helping them </span><span>optimize</span><span> costs, </span><span>usage</span><span> and overall efficiency</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span> early signs of potential churn or dissatisfaction and flag accounts for intervention</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Analyse</span><span> usage data to </span><span>identify</span><span> opportunities for increased adoption of product features</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>More about </span><span>Y</span><span>ou (</span><span>O</span><span>ur requirements for the role):</span></span></span><span> </span></p>\n<p><span><span>Alt</span><span>hough we believe in the potential of others more than anything else there </span><span>are</span><span> some </span><span>minim</span><span>um</span><span> requirements we would look for so consider these before sending us your application</span></span><span> </span></p>\n<p><br></p>\n<ul>\n<li><span><span>Relevant degree or Diploma</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>3+ years in data analytics, business intelligence, or SaaS customer success strategy</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Knowledge of SQL, Python, R (if </span><span>required</span><span>), and data visualization tools</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Knowledge of AI/ML for predictive analytics (preferred)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven ability to develop scalable reporting infrastructure for large datasets</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong storytelling ability to translate data into actionable insights</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Our </span><span>A</span><span>mazing </span><span>P</span><span>erks!</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. </span><span>That’s</span><span> </span><span>4 extra leave days annually!</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>High spec laptops and equipment for you to comfortably work remotely.</span></span><span> </span></li>\n<li><span><span>A </span><span>once off</span><span> </span><span>at</span><span> home office allowance to set up your home office</span><span>.</span></span><span> </span></li>\n<li><span><span>A</span><span>ccess to our Well</span><span>-</span><span>being program and </span><span>Employee support </span><span>services – we believe in work/life balance being of utmost importance</span><span> for you and your </span><span>family</span><span> so this </span><span>perk</span><span> is for them too.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Grow your skills and learn something new with </span><span>paid for</span><span> Microsoft courses and certifications. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Take up a hobby and unlock a training allowance every 2 years to do something non-work related</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Give back by </span><span>participating</span><span> in our Culture and Social Responsibility initiatives.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>F</span><span>ree Gap </span><span>cover</span><span> </span></span><span> </span></li>\n</ul>",
    "compensation": null,
    "departmentId": "19023",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Data Analyst",
    "departmentLabel": "Customer Success - Careers",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://nebula.bamboohr.com/careers/300",
    "employmentStatusLabel": "Permanent"
  }
}