Senior Manager, Benefits Administration Services - Defined Benefits

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Senior Manager, Benefits Administration Services – Defined Benefit</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Are you ready to lead innovation and drive efficiencies across complex defined benefit programs, applying process improvements and implementing new systems?</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Do you bring deep experience managing large-sized client and want to apply your expertise within a collaborative, high-impact environment?</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>About the Role</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">As the Senior Manager, Benefits Administration Services – Defined Benefit, you will play a critical role in managing and growing the retirement space portfolio while ensuring exceptional service delivery and client satisfaction. This role focuses on operational excellence, client relationship management, and continuous improvement across defined benefit administration services.</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">You will leverage your experience in pension, defined benefit and defined contribution plan administration to drive efficiencies, support system enhancements, and partner closely with internal teams and client stakeholders to meet service, compliance, and performance objectives.</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Partner with clients and leadership to help define business strategy, service models, and operational priorities.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Ensure business units consistently meet SLAs, performance metrics, and service delivery standards.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.</span></span></li></ul><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Requirements</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Bachelor’s degree or equivalent relevant experience.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">10+ years of client-facing or client support experience, within defined benefit or pension administration.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Experience managing teams within BPO and/or call center environments supporting benefits administration.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Strong background in defined benefit, including operational oversight and client management.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Advanced proficiency in MS Office, with strong Excel skills.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Flexible Working</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.</strong></span></span></li></ul><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Working for You</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">We offer perks and rewards designed to support you:</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Health &amp; Welfare Benefits:&nbsp;</strong>Comprehensive plans tailored to your needs, effective from day one.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Retirement Savings:&nbsp;</strong>Robust programs to help you secure your financial future.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Employee Discounts:&nbsp;</strong>Access to a wide range of discounts on merchandise, services, travel, and more.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Career Growth Opportunities:&nbsp;</strong>Paths for advancement within a global organization.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Paid Training:&nbsp;</strong>Learn while you earn with award-winning learning platforms.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Paid Time Off:&nbsp;</strong>Competitive PTO packages to help you recharge.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Great Work Environment:&nbsp;</strong>Join an award-winning culture that values diversity and inclusion.</span></span></li></ul><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>&nbsp;</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>Join Us:</strong></span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Bring your authentic self to work every day.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Grow and thrive both personally and professionally.</span></span></li><li><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.</span></span></li></ul><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">&nbsp;</span></span></p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($90,000 - $125,000)</span></span></p><p>&nbsp;</p><p><span style=\"font-family: Verdana, sans-serif;\"><span style=\"font-size: 9pt; line-height: 115%;\"><strong>&nbsp;</strong></span></span></p>",
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