Incident Lead

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  "source_hash": "a76c1ea3971034c780404263d122edbe8be91b5609f40283b834f3a9724c927c",
  "last_changed_at": "2026-05-30T05:47:20.444Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Clark Freeport Zone, Pampanga, Philippines, 2009, Philippines",
    "city": "Clark Freeport Zone",
    "region": "Pampanga, Philippines",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:11.342Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Clark Freeport Zone, Pampanga, Philippines, 2009, Philippines",
      "city": "Clark Freeport Zone",
      "region": "Pampanga, Philippines",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "174",
    "isRemote": null,
    "location": {
      "city": "Clark Freeport Zone",
      "state": "Pampanga, Philippines"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18773",
    "locationType": "0",
    "jobOpeningName": "Incident Lead",
    "departmentLabel": "Global Human Resource Team",
    "employmentStatusLabel": "Regular"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Clark Freeport Zone",
      "state": "Pampanga, Philippines",
      "postalCode": "2009",
      "addressCountry": "Philippines"
    },
    "datePosted": "2024-10-20",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold;\">Required Deliverables:</span></p>\n<ul>\n<li>Ensure all logged<span> </span><span style=\"font-weight: bold;\">incidents are resolved within SLAs.</span></li>\n<li>Ensure all<span> </span><span style=\"font-weight: bold;\">internal personnel</span><span> </span>involved in a service call<span> </span><span style=\"font-weight: bold;\">work efficiently</span><span> </span>to meet SLAs.</li>\n<li>Ensure all<span> </span><span style=\"font-weight: bold;\">customer communication within a service call is prompt, professional, and reliable.</span></li>\n<li>Ensure all commitments made to customers are met or rescheduled with their knowledge and approval.</li>\n<li><span style=\"font-weight: bold;\">Send executive updates<span> </span></span>in a timely and accurate manner.</li>\n<li><span style=\"font-weight: bold;\">Escalate issues to the correct channels<span> </span></span>promptly.</li>\n<li>Manage initial client escalations for service calls.</li>\n<li>Ensure all requirements are completed before closing service calls.</li>\n<li>Update all service calls with accurate information promptly.</li>\n<li>Ensure proper handover of service call tasks at the start and end of each VCA/GSD shift rotation.</li>\n</ul>\n<p><span style=\"font-weight: bold;\">Requirements</span></p>\n<ul>\n<li><span style=\"font-weight: bold;\">Must have 3 years up of experience in supervising personnel in IT maintenance service provider industry</span></li>\n<li><span style=\"font-weight: bold;\">Must have basic knowledge in IT hardware &amp; software maintenance services</span></li>\n<li>Willing to be assigned in Clark Global City Office &amp; work in shifting schedule</li>\n</ul>\n<p>Job Type: Full-time</p>\n<p>Pay: Php100,000.00 - Php150,000.00 per month</p>\n<p>Benefits:</p>\n<p><br></p>\n<ul>\n<li>Health insurance</li>\n<li>Pay raise</li>\n</ul>\n<p><br></p>\n<p>Schedule:</p>\n<p><br></p>\n<ul>\n<li>12 hour shift</li>\n<li>Rotational shift</li>\n</ul>\n<p><br></p>\n<p>Supplemental Pay:</p>\n<p><br></p>\n<ul>\n<li>13th month salary</li>\n<li>Bonus pay</li>\n<li>Performance bonus</li>\n</ul>",
    "compensation": null,
    "departmentId": "18773",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Incident Lead",
    "departmentLabel": "Global Human Resource Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://trtglobalsolutions.bamboohr.com/careers/174",
    "employmentStatusLabel": "Regular"
  }
}