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    "requisitionDescription": "<div><div><div><div><div><p class=\"msonormal\" style=\"text-autospace:none;\"><strong>Information Technologist Helpdesk Support</strong><br><br><strong>Job Location:&nbsp;</strong>Houston, TX</p><p class=\"msonormal\" style=\"text-autospace:none;\"><strong>Position Type:&nbsp;</strong>Full-Time/Regular</p><p class=\"msonormal\" style=\"text-autospace:none;\"><br><strong>Essential Functions:</strong>&nbsp;</p><ul style=\"list-style-type: disc; list-style-position: inside; margin-top: 0px; margin-left: 0px; padding-top: 0px; padding-left: 0px;\"><li class=\"msolistparagraphcxspfirst\" style=\"text-indent:-18px;\ntext-autospace:none;\">Primary Directorate IT Help Desk support during normal JSC business hours, providing initial triage and routing of support tickets.</li><li class=\"msolistparagraphcxspfirst\" style=\"text-indent:-18px;\ntext-autospace:none;\">Provide specialized desktop and end user IT support</li><li class=\"msolistparagraphcxsplast\" style=\"text-indent:-18px;\ntext-autospace:none;\">Researching and provide guidance to the best\ntechnical solutions available from the Agency IT providers to meet Directorate\nend user requirements</li><li class=\"msolistparagraphcxsplast\" style=\"text-indent:-18px;\ntext-autospace:none;\">Install specialized software and assisting users\nwith unified desktop office automation support in conjunction with I3P providers</li><li class=\"msolistparagraphcxsplast\" style=\"text-indent:-18px;\ntext-autospace:none;\">Provide input support requests for Agency IT\nservices into the appropriate Directorate/Agency/Center system and ensure\nsupport through closure of the requests</li><li class=\"msolistparagraphcxsplast\" style=\"text-indent:-18px;\ntext-autospace:none;\">Install specialized software, maintaining\nupdates to specialized software</li><li class=\"msolistparagraphcxsplast\" style=\"text-indent:-18px;\ntext-autospace:none;\">Assist users with unified desktop office\nautomation support in conjunction with IT Infrastructure Integration Program\n(I3P) providers</li><li class=\"msolistparagraphcxsplast\" style=\"text-indent:-18px;\ntext-autospace:none;\">Track, maintain, and manage the inventory of all\nsoftware and hardware assets</li><li class=\"msolistparagraphcxsplast\" style=\"text-indent:-18px;\ntext-autospace:none;\">Facilitate the purchase of maintenance\nagreements and software license renewals for the directorate and report status\nof this activity</li><li class=\"msolistparagraphcxsplast\" style=\"text-indent:-18px;\ntext-autospace:none;\">Identify, track, and update all HH&amp;P flight\nand nonflight property and equipment in the NASA Equipment System<br><br></li><li class=\"msolistparagraph\" style=\"text-indent:-18px;\ntext-autospace:none;\"><strong>Education/Experience:</strong></li><li>Bachelor&rsquo;s degree in related\narea</li><li>3-5 years of experience</li><li>Experience with the NASA Property System (N-PROP)&nbsp;</li></ul><p class=\"msonormal\" style=\"text-autospace:none;\"><strong>&nbsp;</strong><strong>VETS is an EEO Employer and all qualified applicants will receive\nconsideration for employment without regard to race, color, religion, sex,\nnational origin, age, or disability.</strong></p><p><span style='color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;' data-pasted=\"true\">VETS is a Department of Veterans Affairs, Center for Veterans Enterprise (CVE) certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Based in Ashburn, Virginia, VETS has a Southwest operations office in Sierra Vista, Arizona and contract management sites throughout the United States. VETS supports a growing number of U.S. Government defense and civilian agencies with technology, systems engineering, as well as construction and program management support services.</span></p></div></div></div></div></div>\n",
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