Home › Companies › Fa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Senior Analyst
Senior Analyst
Fa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · PERSONIV_GURUGRAM, Gurugram, IN · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Senior Analyst |
| Normalized title | - |
| Department / team | - |
| Location | Gurugram, IN, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2023-08-01 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Gurugram. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 5c466a77-39ab-4607-a465-522b55b59fd6 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Scope:
Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone.
Responsibilities:
• Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers • Should be able to update the customer's expectation/queries for buying the product • Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. • Ensuring timely and professional responses to all queries received about the product • Disposing the call outcome correctly every time • Research and compilation of answers for informational requests from customers. • Managing performance against benchmarks set internally as well as customer. • Working within process scope boundaries. • Participate in huddle sessions, share best practices. • Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance • Maintaining and excelling the Customer Service Survey Scores
Requirements
• 12– 36 months experience in an International outbound sales campaign through Phone. • Should be open to work in graveyard shifts. • Experience in inbound sales programs preferred. • Excellent English verbal communication skills • Excellent Computer Skills to capture data correctly • Handle customer objections / obstacles & collect information • Basic computer knowledge- MS Office familiarity with the internet environment • Willingness to work 24X7 basis pre-published schedules. • Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s • Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc.
Key Core Competencies:
1. Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability.
Shifts- Graveyard (Window-11pm- 9am)
Week Offs- Saturday/Sunday( May be subject to change as per business requirement
Full job record
| Job ID | 9e29c8f729085abe47da391a4f4c75fd2d0ae7ee |
| Org ID | 6568c89d-a39a-4b50-8f38-d5cc26030253 |
| Source ID | 5c466a77-39ab-4607-a465-522b55b59fd6 |
| Board ID | 5c466a77-39ab-4607-a465-522b55b59fd6 |
| Provider | oracle_hcm |
| Provider Job Key | 71875 |
| Title | Senior Analyst |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | PERSONIV_GURUGRAM, Gurugram, IN |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Gurugram |
| Salary Raw | Description Scope: Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone. Responsibilities: • Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers • Should be able to update the customer's expectation/queries for buying the product • Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. • Ensuring timely and professional responses to all queries received about the product • Disposing the call outcome correctly every time • Research and compilation of answers for informational requests from customers. • Managing performance against benchmarks set internally as well as customer. • Working within process scope boundaries. • Participate in huddle sessions, share best practices. • Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance • Maintaining and excelling the Customer Service Survey Scores Requirements • 12– 36 months experience in an International outbound sales campaign through Phone. • Should be open to work in graveyard shifts. • Experience in inbound sales programs preferred. • Excellent English verbal communication skills • Excellent Computer Skills to capture data correctly • Handle customer objections / obstacles & collect information • Basic computer knowledge- MS Office familiarity with the internet environment • Willingness to work 24X7 basis pre-published schedules. • Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s • Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. Key Core Competencies: 1. Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability. Shifts- Graveyard (Window-11pm- 9am) Week Offs- Saturday/Sunday( May be subject to change as per business requirement |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | week |
| Source URL | https://fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71875 |
| Apply URL | https://fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71875 |
| First Seen At | 2026-05-31 18:01:20Z |
| Last Seen At | 2026-06-06 20:28:30Z |
| Last Checked At | 2026-06-06 20:28:30Z |
| Last Changed At | 2026-05-31 18:01:20Z |
| Inactive At | — |
| Source Posted At | 2023-08-01 14:24:12Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T20-28-00-964Z-63ce75140df7a7ccd1367dcb30beb045512a986d81a857d0d5b2c1b7ce5c383d.json |
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