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HomeCompaniesFa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Senior Analyst

Senior Analyst

Fa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · PERSONIV_GURUGRAM, Gurugram, IN · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleSenior Analyst
Normalized title-
Department / team-
LocationGurugram, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2023-08-01 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Gurugram.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Ewji Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source5c466a77-39ab-4607-a465-522b55b59fd6
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Scope: Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone. Responsibilities: • Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers • Should be able to update the customer's expectation/queries for buying the product • Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. • Ensuring timely and professional responses to all queries received about the product • Disposing the call outcome correctly every time • Research and compilation of answers for informational requests from customers. • Managing performance against benchmarks set internally as well as customer. • Working within process scope boundaries. • Participate in huddle sessions, share best practices. • Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance • Maintaining and excelling the Customer Service Survey Scores Requirements • 12– 36 months experience in an International outbound sales campaign through Phone. • Should be open to work in graveyard shifts. • Experience in inbound sales programs preferred. • Excellent English verbal communication skills • Excellent Computer Skills to capture data correctly • Handle customer objections / obstacles & collect information • Basic computer knowledge- MS Office familiarity with the internet environment • Willingness to work 24X7 basis pre-published schedules. • Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s • Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. Key Core Competencies: 1. Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability. Shifts- Graveyard (Window-11pm- 9am) Week Offs- Saturday/Sunday( May be subject to change as per business requirement

Full job record

Job ID9e29c8f729085abe47da391a4f4c75fd2d0ae7ee
Org ID6568c89d-a39a-4b50-8f38-d5cc26030253
Source ID5c466a77-39ab-4607-a465-522b55b59fd6
Board ID5c466a77-39ab-4607-a465-522b55b59fd6
Provideroracle_hcm
Provider Job Key71875
TitleSenior Analyst
Normalized Title
Statusactive
Activeyes
Location TextPERSONIV_GURUGRAM, Gurugram, IN
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityGurugram
Salary RawDescription Scope: Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone. Responsibilities: • Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers • Should be able to update the customer's expectation/queries for buying the product • Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. • Ensuring timely and professional responses to all queries received about the product • Disposing the call outcome correctly every time • Research and compilation of answers for informational requests from customers. • Managing performance against benchmarks set internally as well as customer. • Working within process scope boundaries. • Participate in huddle sessions, share best practices. • Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance • Maintaining and excelling the Customer Service Survey Scores Requirements • 12– 36 months experience in an International outbound sales campaign through Phone. • Should be open to work in graveyard shifts. • Experience in inbound sales programs preferred. • Excellent English verbal communication skills • Excellent Computer Skills to capture data correctly • Handle customer objections / obstacles & collect information • Basic computer knowledge- MS Office familiarity with the internet environment • Willingness to work 24X7 basis pre-published schedules. • Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s • Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. Key Core Competencies: 1. Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability. Shifts- Graveyard (Window-11pm- 9am) Week Offs- Saturday/Sunday( May be subject to change as per business requirement
Salary Min
Salary Max
Salary Currency
Salary Periodweek
Source URLhttps://fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71875
Apply URLhttps://fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71875
First Seen At2026-05-31 18:01:20Z
Last Seen At2026-06-06 20:28:30Z
Last Checked At2026-06-06 20:28:30Z
Last Changed At2026-05-31 18:01:20Z
Inactive At
Source Posted At2023-08-01 14:24:12Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-ewji-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T20-28-00-964Z-63ce75140df7a7ccd1367dcb30beb045512a986d81a857d0d5b2c1b7ce5c383d.json
Event Fields
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  "last_changed_at": "2026-05-31T18:01:20.629Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "week",
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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