Waiver Services Manager

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><strong>Job Summary:&nbsp;</strong>This position is charged with ensuring quality in services provided to individuals with disabilities via the oversight of assigned residential and community services.&nbsp;<br><br>Duties include: Case management and the supervision, training, and support of assigned personnel. Individual provides technical support, resources and serves as a communication link to key stakeholders and other internal teams. Must be flexible and available to assist with emergent situations and possible coverage needs as part of an on-call rotation.<p id=\"isPasted\">The requirements below are intended to advise applicants of the essential functions and should not be construed as all-inclusive. &nbsp;To be qualified for a particular position, an individual must be able to perform the functions unaided or with the assistance of a reasonable accommodation. &nbsp;This listing does not constitute a contract and SIRS reserves the right to change or reassign job duties or combine positions at any time.</p><p><strong><span style=\"font-size: 18px;\">&nbsp;Essential Functions</span></strong></p><p><u>Team Support &amp; Development</u></p><ol><li>Ensure Master Schedule is in place for all incoming and existing clients.</li><li>Assure that all initial and ongoing training is completed for all staff.</li><li>Facilitate conflict resolution among team members when appropriate, notifying VP if necessary.</li><li>Facilitate evaluations for assigned staff. &nbsp;</li><li>Assist the HR Department with recruitment and onboarding of personnel in the role of Hiring Coordinator.</li><li>Conduct regular caseload analysis to ensure adequate staffing to meet client needs.</li><li>Update personnel data and changes for all direct reports through agency data systems.</li><li>Addresses performance issues with team members and consults with VP of Community Services when disciplinary action is needed according to SIRS Disciplinary Procedures and Performance Appraisal &amp; Documentation Manual.</li><li>After consultation and approval with the HR Director, implement appropriate termination procedures. &nbsp;</li><li>Ensure team has systems in place to monitor client outcomes, quality of services, required documentation, and other regulatory requirements.</li><li>Assure communication, consistency of service delivery, and proper training is completed.</li><li>Operate as RCS Resource and support per scheduled rotation.</li><li>Provide direct service for team members during unexpected emergencies to maintain continuity of service delivery.<br><br></li></ol><p><u>Case Management</u></p><ol><li>Coordinate activities to ensure that housing, community access, medical, and social wants and needs of the client are reflected in the design of their services.</li><li>Monitor service activities to assure that they adequately reflect identified goals within the individual plans.</li><li>Develop and update high risk, seizure management, and dining plans as well as monthly/quarterly summaries.</li><li>Audit plans of persons served for conformity to CARF standards, person-centered philosophy, and completeness.</li><li>Assist and ensure completion of Quality Assurance reviews, written Corrective Action Plans, and ensure necessary corrective actions have been taken by responsible person(s) by the target date. &nbsp;</li><li>Provide feedback to team on best practices.</li><li>Attend all annual and quarterly meetings as required.</li><li>Communicate regularly with all Case Managers, Behavior Specialists, and other service providers as well as the Parent/Guardians, Individuals Served, and Team Members providing services.</li><li>Assure all behavioral and required state and reports are sent in a timely fashion.</li><li>Ensure that satisfaction surveys are sent to state field representatives and customers on a regular basis, returned, and compiled.</li></ol><p>&nbsp;</p><p><u>Financial Management</u></p><ol start=\"1\"><li>Review progress notes and monthly summaries to ensure all activities billed are allowable according to the ISP and state service definitions are followed.</li><li>Review budget and plan changes. &nbsp;Make appropriate changes to schedules, Case Analysis, CASPer, and other tools that reflect client services. &nbsp;</li><li>Review and complete approval of time and mileage sheets for accuracy.</li><li>Monitor staffing and overtime. Implement approval system if determined to be excessive.</li><li>Review agency financial reports and implement corrective action as required.</li></ol><p>&nbsp;</p><p><u>File Management</u></p><ol start=\"1\"><li>Maintain permanent file at the office for all clients directly assigned to you, and assure all documents are in file and up to date.</li><li>Conduct file reviews to ensure recordkeeping and filing systems are in compliance with CARF and SIRS standards.</li><li>Develop all Outcome/Goal/Strategy and tracking forms as determined appropriate by the ISP team.</li><li>Ensure that all data in CASPer is entered and updated. &nbsp;</li><li>Ensure that RLCs maintain home files and tracking forms.&nbsp;</li></ol><p>&nbsp;</p><p><u>Record Keeping and Reporting</u></p><ol start=\"1\"><li>Implement a system for gathering program evaluation information from all team members.</li><li>Assist in continued development and refinement of client services software.</li><li>Collect and disseminates information as requested by management.</li><li>Coordinates with other RCSs to ensure consistency of procedures.<br><br></li></ol><p><u>Public Relations</u></p><ol><li>Ensures that marketing presentations to potential customers are assigned according to team&rsquo;s operational procedure.</li><li>Collects and compiles information about the results of team marketing presentations.</li><li>Sits on planning sessions as requested.</li><li>Responds to public inquiries regarding SIRS services and directs potential new customers to the VP of Community Services.</li></ol><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><b style=\"box-sizing: inherit; font-weight: 400;\">Benefits:</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Dental insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Employee discount</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Flexible schedule</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Life insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Paid time off</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Professional development assistance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Retirement plan</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Tuition reimbursement</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Vision insurance</li></ul><p>&nbsp;</p><p id=\"isPasted\"><strong><span style=\"font-size: 18px;\">JOB QUALIFICATIONS</span></strong></p><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td style=\"width: 30.2508%;\" valign=\"top\"><p><strong>Education and Experience: &nbsp;</strong></p></td><td style=\"width: 69.7492%;\" valign=\"top\"><p>Bachelor&rsquo;s degree is preferred. &nbsp;&nbsp;<br>Experience in direct service to individuals with disabilities and supervisory experience preferred.</p></td></tr><tr><td style=\"width: 30.2508%;\" valign=\"top\"><p><strong>Requirements:</strong></p></td><td style=\"width: 69.7492%;\" valign=\"top\"><p>Demonstrated Leadership Ability, Knowledge of Team Dynamics, Conflict Management, Planning, Personal Time Management, and Organizational Skills, Effective Verbal and Written Communication Skills, <strong>r</strong>eliable transportation, valid driver&rsquo;s license, proof of insurance.</p></td></tr><tr><td style=\"width: 30.2508%;\" valign=\"top\"><p><strong>Certifications:</strong></p></td><td style=\"width: 69.7492%;\" valign=\"top\"><p>CPR/First Aid prior to 1<sup>st</sup> active day on the job.&nbsp;</p><p>MANDT Training Certification - SIRS will provide training</p></td></tr><tr><td style=\"width: 30.2508%;\" valign=\"top\"><p><strong>Physical Requirements:</strong></p></td><td style=\"width: 69.7492%;\" valign=\"top\"><p>Frequent (34%-66% of time). &nbsp;Medium-lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. &nbsp;Ability to exert sufficient grip to pick up a 12 oz. can of soft drink. &nbsp;Work while standing, walking, and in seated position.</p></td></tr></tbody></table><p><br></p><p>Must have flexible schedule to meet needs of clients.&nbsp;</p><p><br></p><p id=\"isPasted\"><strong><em>SIRS, Inc. is a qualifying organization under the federal Public Service Loan Forgiveness program.</em></strong></p><p>EOE</p><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\"></table><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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