Collections/Customer Service Clerk

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    "description": "<h2>Responsibilities</h2>\n<p><strong>Collections/Customer Service Clerk - Full Time Responsibilities:</strong></p>\n<p> </p>\n<p><strong>Job Description</strong></p>\n<p> </p>\n<ul>\n <li>Proactively manage customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships</li>\n <li>Actively pursue outstanding payments through persistent and professional outbound collection calls, emails, and faxes</li>\n <li>Prepare and send credit memos, invoices, statements, and collection letters via mail, email, or fax</li>\n <li>Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts</li>\n <li>Account reconciliation</li>\n</ul>\n<p> </p>\n<h2>Qualifications</h2>\n<p><strong>Collections/Customer Service Clerk - Full Time Qualifications:</strong></p>\n<ul>\n <li>Effective decision-making</li>\n <li>Strong attention to detail</li>\n <li>Highly self-motivated with excellent organizational and communication skills and professional phone etiquette.</li>\n <li>Ability to work both independently and as a team player, record accurate and detailed notes</li>\n <li>Assist with various A/R functions as needed including handling returned checks</li>\n <li>Demonstrate proficiency in navigating multiple software systems, with advanced skills in Microsoft Office Suite</li>\n <li>Foster a professional rapport with customers </li>\n <li>Proven experience in collections with a track record of successful debt recovery and relationship management in B2B or retail financial environments. Candidates who demonstrate strategic communication and consistent performance will be preferred.</li>\n</ul>\n<p>PM18</p>\n<h2>Overview</h2>\n<p><strong>Collections/Customer Service Clerk - Building Supplies Industry</strong></p>\n<p> </p>\n<p> </p>\n<p><strong>We are a Leading Building Supplies Company with a Vibrant Team of 800+ Professionals Serving Long Island, Connecticut, Rhode Island, and Massachusetts.</strong></p>\n<p> </p>\n<p><strong>For NYS transparency, the expected salary range is $20.00 - $25.00 per hour. Actual compensation will be commensurate with experience and in compliance with applicable laws.</strong></p>\n<p> </p>\n<p><strong><em>Collections/Customer Service Clerk– Great opportunity to work for a growing company and  build on your knowledge and skills to grow your career!</em></strong></p>\n<p> </p>\n<p>At RBS, you will have:</p>\n<ul>\n <li>Amazing people to work with that help you succeed.</li>\n <li>Work/life balance with a culture of kindness and respect.</li>\n <li>Company-hosted family events.</li>\n <li>Rewarding careers with supportive management. </li>\n <li>Participation in philanthropic activities in the community.</li>\n <li>Professional Development | On-site & virtual training</li>\n <li>Stability from our long history of success and growth.</li>\n <li>Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more</li>\n <li>The opportunity to grow your career and move up the ladder!</li>\n</ul>\n<p><strong>Core Values</strong></p>\n<p>We are committed to a culture that reflects our values. All team members are expected to model these in every interaction:</p>\n<ul>\n <li><strong>Championing Customer Needs</strong> – Prioritize customer satisfaction and service excellence.</li>\n <li><strong>Acting with Honesty and Integrity</strong> – Do the right thing, always.</li>\n <li><strong>Following Policies and Procedures</strong> – Ensure compliance and consistency.</li>\n <li><strong>Working Safely</strong> – Promote a safe and healthy work environment.</li>\n <li><strong>Teamwork</strong> – Collaborate, support, and treat others with respect</li>\n</ul>\n<p> </p>\n<p>Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.</p>\n<p>EOE, including but not limited to disability and veteran status.</p>\n<p>📞 For more information, call: <strong>631.591.8100</strong></p>\n<p> </p>\n<p><em><strong>Collections/Customer Service Clerk</strong></em></p>",
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