Guest Services Agent

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    "raw": "Miami Beach, FL, US",
    "city": "Miami Beach",
    "region": "FL",
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    "url": "https://careers-davidsonhospitality.icims.com/jobs/26565/guest-services-agent/job",
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    "datePosted": "2026-06-02T04:00:00.000Z",
    "description": "<h2>Property Description</h2>\n<p></p>\n<p> </p>\n<p>Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami’s vibrant energy.</p>\n<p>With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.</p>\n<h2>Overview</h2>\n<p>Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.</p>\n<p>Summary:</p>\n<ul>\n <li>Provide exceptional customer service, creating a positive first impression for guests</li>\n <li>Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency</li>\n <li>Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy</li>\n <li>Assist guests with recommendations and information about local attractions, dining options, and hotel amenities</li>\n <li>Collaborate with other departments to ensure seamless guest experiences</li>\n <li>Maintain a clean and organized front desk area</li>\n <li>Handle cash and credit card transactions accurately</li>\n <li>Demonstrate a strong attention to detail and a proactive approach to guest satisfaction</li>\n</ul>\n<p>Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Previous experience in a customer service role, preferably in a hotel or hospitality environment</li>\n <li>Excellent communication and interpersonal skills</li>\n <li>Previous cash handling experience required</li>\n <li>Strong problem-solving abilities and the ability to remain calm under pressure</li>\n <li>Proficiency in computer systems and knowledge of hotel property management software</li>\n <li>Outstanding organizational and multitasking skills</li>\n <li>Availability to work flexible schedules, including evenings, weekends, and holidays</li>\n <li>High School diploma or equivalent</li>\n</ul>\n<h2>Benefits</h2>\n<p>Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.</p>\n<p>In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.</p>\n<ul>\n <li>Multiple Tiers of Medical Coverage</li>\n <li>Dental & Vision Coverage</li>\n <li>24/7 Teledoc service</li>\n <li>Free Maintenance Medications</li>\n <li>Pet Insurance</li>\n <li>Hotel Discounts</li>\n <li>Tuition Reimbursement</li>\n <li>Paid Time Off (vacation, sick, bereavement, and Holidays). </li>\n <li>401K Match</li>\n</ul>\n<p>Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.</p>",
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          "postalCode": "33140",
          "addressRegion": "FL",
          "streetAddress": "3925 Collins Ave",
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    "validThrough": "2027-06-02T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Cadillac Hotel & Beach Club",
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