CUSTOMER SVC/ASST DEPT LEADER

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    "ExternalDescriptionStr": "<p><span style=\"font-size:10.0pt;\">Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department.&nbsp; Support the day-to-day functions of the Front-end operations.&nbsp;Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department.&nbsp;Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.&nbsp; Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.&nbsp;</span></p><p><span style=\"font-size:10.0pt;\">&nbsp;</span></p>",
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    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<div>\n From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.\n</div>\n<div>\n Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.\n</div>\n<div>\n Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!&nbsp;\n</div>\n<div>\n <p class=\"MsoNormal\" style=\"mso-margin-top-alt:auto; margin-bottom:6.0pt\"><b><u><span>What you’ll receive from us:</span></u></b><span></span></p>\n <p class=\"MsoNormal\" style=\"mso-margin-top-alt:auto; margin-bottom:6.0pt\"><b><span>The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:</span></b><span></span></p>\n <ul>\n  <li style=\"mso-margin-top-alt:auto; margin-bottom:0in\"><span>A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.</span></li>\n  <li style=\"mso-margin-top-alt:auto; margin-bottom:0in\"><span>Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.</span></li>\n  <li style=\"mso-margin-top-alt:auto; margin-bottom:0in\"><span>Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.</span></li>\n  <li style=\"mso-margin-top-alt:auto; margin-bottom:0in\"><span>Valuable associate discounts on purchases, including food, travel, technology and so much more.</span></li>\n  <li style=\"mso-margin-top-alt:auto; margin-bottom:0in\"><span>Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.</span></li>\n  <li style=\"mso-margin-top-alt:auto; margin-bottom:0in\"><span>Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.</span></li>\n </ul><b><span>For more information about benefits and eligibility, please visit </span></b><span><a href=\"https://www.krogerfamilycareers.com/en/sites/CX_2001/pages/5022\" target=\"_blank\" rel=\"nofollow\"><b><span>our Benefits Page</span></b></a></span><b><span>!&nbsp;</span></b>\n</div>",
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    "ExternalQualificationsStr": "<h2><span style=\"font-size:10.0pt;\">Minimum&nbsp;</span></h2><ul><li><span style=\"font-size:10.0pt;\">Ability to handle stressful situations</span></li><li><span style=\"font-size:10.0pt;\">Effective communication skills</span></li><li><span style=\"font-size:10.0pt;\">Knowledge of basic math &nbsp;(counting, addition, and subtraction)</span></li><li><span style=\"font-size:10.0pt;\">Retail or Customer Service experience</span></li></ul><p><span style=\"font-size:10.0pt;\">&nbsp; &nbsp;</span></p><h2><span style=\"font-size:10.0pt;\">Desired&nbsp;</span></h2><ul><li><span style=\"font-size:10.0pt;\">High school diploma or equivalent&nbsp;</span></li><li><span style=\"font-size:10.0pt;\">Management experience&nbsp;</span></li><li><span style=\"font-size:10.0pt;\">Second language (speaking, reading and/or writing)</span></li></ul>",
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    "InternalResponsibilitiesStr": "<ul><li><span style=\"font-size:10.0pt;\">Promote trust and respect among associates.</span></li><li><span style=\"font-size:10.0pt;\">Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.</span></li><li><span style=\"font-size:10.0pt;\">Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.</span></li><li><span style=\"font-size:10.0pt;\">Assist with monitoring and control supply expenses for the department.</span></li><li><span style=\"font-size:10.0pt;\">Assist with managing cash control, sales and cash items and records for the store.</span></li><li><span style=\"font-size:10.0pt;\">Manage the scheduling of Front-end associates to provide adequate department coverage.</span></li><li><span style=\"font-size:10.0pt;\">Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.</span></li><li><span style=\"font-size:10.0pt;\">Assist with creating and execute budgets and scheduling of labor in partnership with store management.</span></li><li><span style=\"font-size:10.0pt;\">Assist in the development and implementation of department action plans to achieve desired results.</span></li><li><span style=\"font-size:10.0pt;\">Collaborate with Front-end associates and promote teamwork.</span></li><li><span style=\"font-size:10.0pt;\">Display a positive attitude.&nbsp;</span></li><li><span style=\"font-size:10.0pt;\">Stay current with present, future, seasonal and special ads.</span></li><li><span style=\"font-size:10.0pt;\">Adhere to all food safety regulations and guidelines.</span></li><li><span style=\"font-size:10.0pt;\">Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.</span></li><li><span style=\"font-size:10.0pt;\">Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.</span></li><li><span style=\"font-size:10.0pt;\">Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.&nbsp;</span></li><li><span style=\"font-size:10.0pt;\">Notify management of customer or employee accidents.</span></li><li><span style=\"font-size:10.0pt;\">Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.</span></li><li><span style=\"font-size:10.0pt;\">Adhere to all local, state and federal laws, and company guidelines.</span></li><li><span style=\"font-size:10.0pt;\">Must be able to perform the essential functions of this position with or without reasonable accommodation.&nbsp;</span></li></ul>",
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