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    "ExternalDescriptionStr": "<figure class=\"table\"><table style=\"border-collapse:collapse;border:none;\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"655\"><tbody><tr><td style=\"background-color:#B3B3B3;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;width:491.4pt;\" width=\"655\" valign=\"top\"><h3 style=\"margin:6.0pt 0cm;\"><span style=\"color:black;font-family:&quot;Tahoma&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-US\"><strong>KEY ACCOUNTABILITIES</strong></span></span></h3></td></tr><tr style=\"height:40.0pt;\"><td style=\"border-top:none;border:solid windowtext 1.0pt;height:40.0pt;padding:0cm 5.4pt 0cm 5.4pt;width:491.4pt;\" width=\"655\" valign=\"top\"><ul style=\"list-style-type:disc;padding-left:24px;\"><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Lead the customer onboarding journey, starting with internal handoff call from sales and customer kickoff call</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Deliver high quality training and instruction that positions the product as the best solution to meet the customer's vision</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Work with new customers to configure, initialize, and pilot run our software products.</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Drive adaptation and expectations at this beginning stage of the customer journey and empathize with the customer in order to ensure that our technology solutions are set up for their specific needs</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Ensure onboarding criteria are completed prior to transitioning to the next step in the customer's journey</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Keep all projects organized and fully utilize all provided tools to document progress</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Communicate specific customer needs clearly with product engineering team</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Discuss any escalated or complicated needs with the product and technology Leadership team</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Proactively handle conflict situations, offer creative solutions, and prevent customer churn</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Makes frequent touches via phone, email, screen share to customers post training</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Assist in creating and implementing onboarding and customer success processes and materials</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Assist the enablement Team in creating internal and customer facing educational materials as needed</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Other duties as requested by management</span></span></li><li><span style=\"color:#2D2D2D;font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-US\">Participate in continuous learning, product rollout sessions, and other internal training opportunities.</span></span></li></ul></td></tr></tbody></table></figure><figure class=\"table\"><table style=\"border-collapse:collapse;border:none;\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"655\"><tbody><tr style=\"height:11.7pt;\"><td style=\"background-color:#B3B3B3;border:solid windowtext 1.0pt;height:11.7pt;padding:0cm 5.4pt 0cm 5.4pt;width:491.4pt;\" width=\"655\" valign=\"top\"><p class=\"Tablehead\" style=\"margin:3.0pt 0cm;text-align:left;\" align=\"left\"><span style=\"font-family:&quot;Tahoma&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-US\"><strong>QUALIFICATIONS, EXPERIENCE AND SKILLS</strong></span></span></p></td></tr><tr style=\"height:15.75pt;\"><td style=\"border-top:none;border:solid windowtext 1.0pt;height:15.75pt;padding:0cm 5.4pt 0cm 5.4pt;width:491.4pt;\" width=\"655\" valign=\"top\"><ul style=\"list-style-type:disc;\"><li style=\"color:#2D2D2D;\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-US\">BA/BS Degree in a technical discipline</span></span></li><li style=\"color:#2D2D2D;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">9+ years relevant working experience, with at least&nbsp;</span></span><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">3 years&nbsp;</span></span><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">on</span></span><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\"> customer onboarding or&nbsp;</span></span><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">product implementation role</span></span><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\"> in technology companies&nbsp;</span></span></li><li style=\"color:#2D2D2D;\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Knowledge on in international trade, ocean and air shipping, and global freight forwarding</span></span></li><li style=\"color:#2D2D2D;\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-US\">Comfortable and confident&nbsp;</span></span><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-US\">verbal and&nbsp;</span></span><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-US\">written communication with internal and external customers&nbsp;</span></span></li><li style=\"color:#2D2D2D;\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Ability to prioritize and stay organized to complete items by the deadline</span></span></li><li style=\"color:#2D2D2D;\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Proficiency in SQL and Office tools&nbsp;</span></span></li><li style=\"color:#2D2D2D;\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.&nbsp;</span></span></li><li style=\"color:#2D2D2D;\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\" lang=\"EN-GB\">Possess strong customer empathy and a solid sense of humour</span></span></li></ul></td></tr></tbody></table></figure><p>&nbsp;</p><p>#LI-AA6</p>",
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