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Software Support Technician I

6c3a5eca 5931 4085 Be60 867206ed21c5 19000101 000001 · TN, US, TN · Hybrid · Active · $25–$28 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6c3a5eca 5931 4085 Be60 867206ed21c5 19000101 000001
TitleSoftware Support Technician I
Normalized title-
Department / team-
LocationTN, TN, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$25–$28 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 6c3a5eca 5931 4085 Be60 867206ed21c5 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in TN.Open
Work model jobsActive Hybrid postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6c3a5eca 5931 4085 Be60 867206ed21c5 19000101 000001
Sourceb57b1acb-0b52-43d0-a6b5-53f7e6593df4
ATS providerADP Workforce Now Recruiting

Description

Software Support Technician I ACT ENTERTAINMENT JOB DESCRIPTION DEPARTMENT: Technical Services FLSA : Non-Exempt (Hourly) REPORTS TO: Software Support Manager LOCATION: Nashville, TN (hybrid) SUMMARY: This position is responsible for providing basic technical assistance and support to users of our software products. This role will enhance the customer experience of our products by providing timely and effective support and maximizing the value of our software solutions. DUTIES AND RESPONSIBILITIES: Provide first-line technical software support to customers for ACT products. Conduct in-person Beginner-Level classes on the use of ACT software products. Attend trade shows as required. Prepare equipment for sales and demos as per company guidelines. Guide customers through software installation, setup, and configuration processes, ensuring smooth deployment and optimal performance. Maintain test and demo files as required. Collaborate with development teams to beta-test new software. Communicate effectively with customers to provide updates, follow-up on issues, and ensure satisfaction with resolution of support requests. Contribute to the maintenance of support and education documentation, including knowledgebase files, FAQs, troubleshooting guides, and class curriculum. Perform other related duties as assigned by supervisor. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: Bachelor’s degree or equivalent technical education in lighting design, entertainment technology, or related field; or two years previous experience in the entertainment lighting industry. Strong troubleshooting skills and the ability to analyze and diagnose software issues. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to both technical and non-technical users. Strong attention to detail and organizational skills, with the ability to prioritize and manage tasks effectively. Proficiency in computer technology, and software support tools a plus. Beneficial (but not required) Knowledge & Skills: Knowledge of Ethernet, networking, and network topology Knowledge of XML and XSL stylesheet language Knowledge of 3D modeling and/or drafting Knowledge of video codecs, transcoding, and control Knowledge of LUA scripting language Ability to travel up to 30% Must be able to obtain a valid passport Must have valid driver’s license PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to stand. Frequently required to walk. Continually required to utilize hand and finger dexterity. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually quiet. The employee must lift and/or move up to 50 pounds. COMPANY VALUES: Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers. Do the Right Thing, always: Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one’s looking . Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience. Contribute to Profit: We’re in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses. Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored. Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible. Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy. Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full job record

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Board IDb57b1acb-0b52-43d0-a6b5-53f7e6593df4
Provideradp_workforcenow
Provider Job Key578838
TitleSoftware Support Technician I
Normalized Title—
Statusactive
Activeyes
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Department—
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Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionTN
CityTN
Salary Raw25 To 28 (USD) Hourly
Salary Min25
Salary Max28
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First Seen At2026-06-03 08:37:57Z
Last Seen At2026-06-06 12:25:39Z
Last Checked At2026-06-06 12:25:39Z
Last Changed At2026-06-06 12:25:39Z
Inactive At—
Source Posted At2026-06-02 16:46:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;text-indent:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;color:black;font-weight:bold;text-align:center;' id=\"isPasted\"><span style='font-size:24px;font-family:\"Calibri\",sans-serif;'>Software Support Technician I</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;'><strong><span style=\"font-size:19px;\">ACT ENTERTAINMENT</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;text-indent:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;color:black;font-weight:bold;text-align:center;'><span style='font-size:19px;font-family:\"Calibri\",sans-serif;'>JOB DESCRIPTION&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;'><span style=\"font-size:19px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>DEPARTMENT:  </span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Technical Services &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>FLSA</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>: &nbsp;Non-Exempt (Hourly)</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>REPORTS TO: </span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Software Support Manager &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span><strong><span style='font-size:11px;font-family:\"Calibri\",sans-serif;color:black;'> </span></strong><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>LOCATION:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;Nashville, TN (hybrid)</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>SUMMARY: </span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>This position is responsible for providing basic technical assistance and support to users of our software products. This role will enhance the customer experience of our products by providing timely and effective support and maximizing the value of our software solutions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>DUTIES AND RESPONSIBILITIES:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Provide first-line technical software support to customers for ACT products.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Conduct in-person Beginner-Level classes on the use of ACT software products.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Attend trade shows as required.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Prepare equipment for sales and demos as per company guidelines.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Guide customers through software installation, setup, and configuration processes, ensuring smooth deployment and optimal performance.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Maintain test and demo files as required.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Collaborate with development teams to beta-test new software.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Communicate effectively with customers to provide updates, follow-up on issues, and ensure satisfaction with resolution of support requests.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Contribute to the maintenance of support and education documentation, including knowledgebase files, FAQs, troubleshooting guides, and class curriculum.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Perform other related duties as assigned by supervisor.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>SUPERVISORY RESPONSIBILITIES:</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>This job has no supervisory responsibilities.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>QUALIFICATIONS:</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Bachelor&rsquo;s degree or equivalent technical education in lighting design, entertainment technology, or related field; or two years previous experience in the entertainment lighting industry.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Strong troubleshooting skills and the ability to analyze and diagnose software issues.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to both technical and non-technical users.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Strong attention to detail and organizational skills, with the ability to prioritize and manage tasks effectively.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Proficiency in computer technology, and software support tools a plus.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Beneficial (but not required) Knowledge &amp; Skills:</span><ol style=\"list-style-type: circle;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Knowledge of Ethernet, networking, and network topology</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Knowledge of XML and XSL stylesheet language</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Knowledge of 3D modeling and/or drafting</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Knowledge of video codecs, transcoding, and control</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Knowledge of LUA scripting language</span></li></ol></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Ability to travel up to 30%</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Must be able to obtain a valid passport</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Must have valid driver&rsquo;s license</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>PHYSICAL DEMANDS AND WORK ENVIRONMENT:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Frequently required to stand.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Frequently required to walk.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Continually required to utilize hand and finger dexterity.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Continually required to talk or hear.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>While performing the duties of this job, the noise level in the work environment is usually quiet.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The employee must lift and/or move up to 50 pounds.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>COMPANY VALUES:</span></strong></p><ul style=\"list-style-type: disc;\"><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Deliver Legendary Service:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; It&rsquo;s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the &ldquo;WOW&rdquo; factor that turns customers into raving fans. This includes both internal and external customers.&nbsp;</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Do the Right Thing, always:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; &nbsp;<span style=\"color:black;\">Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, <em>especially when no one&rsquo;s looking</em>. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. </span></span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Practice Blameless Problem-Solving:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>&nbsp;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don&rsquo;t make the same mistake twice. Get smarter with every mistake. Learn from every experience.&nbsp;</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Contribute to Profit:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; We&rsquo;re in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Honor Commitments:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; Do what you say you&rsquo;re going to do, when you say you&rsquo;re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can&rsquo;t be fulfilled, notify others early and agree on a new deliverable to be honored.</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Embrace Change and Growth: </span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp;What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Be Positive:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.</span></li><li><strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Keep Things Fun:</span></strong><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp; While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don&rsquo;t take things personally or take yourself too seriously. Laugh every day..</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;'>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</span></em><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;'> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></em></p><p><br></p></div></div>\n",
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