Customer Support Coordinator

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    "jobTitle": "Customer Support Coordinator",
    "location": "ZZR Ramsey  - Ramsey, MN 55303",
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    "description": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\"><strong>Who</strong>&nbsp;<strong>Are</strong>&nbsp;<strong>We?</strong></span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Our company is structured across 2 divisions &ndash; the&nbsp;<strong>Display Case Division</strong>, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the&nbsp;<strong>Refrigeration Systems Division</strong>, located in Ramsey, MN and Dyersville, IA.</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\"><strong>What Are We Like?</strong></span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: &ldquo;Preserving customer valuables through refrigeration.&rdquo; For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country!<strong>&nbsp;Come grow with us!!</strong></span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\"><strong>What Can We Offer You?</strong></span></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Vacation and Personal Hours (after only 30 days!)</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Competitive Wages</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&amp;D, HSA/FSA, EAP)</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">401k and Profit Sharing</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">10 Paid Holidays</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Flexible Schedules</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Casual Dress Code</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Wellness Programs and Incentives</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Steel Toe Reimbursement</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">Employee Engagement Programs</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">One-time Home Computer Reimbursement</span></span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\">And more!</span></span></p>\n\t</li>\n</ul>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"font-size:14px\"><strong>What Will You Do?</strong></span></span></p>\n\n<p><span style=\"font-size:18pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><em><strong><u><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Job Summary:</span></span></u></strong></em></span></span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Under the direction of the Parts Manager, the Customer Support Coordinator is responsible for providing administrative support to the Service &amp; Warranty department, including Field Support Technicians (FSTs). This position provides customer service and requires problem solving skills to ensure customer satisfaction through prompt action and follow-up. </span></span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><strong><u><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Requirements for Effective Performance:</span></span></u></strong></span></span></p>\n\n<ul>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Dispatch service requests for contract customers</span></span><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Provide dispatching/invoicing information to customers or the Sales Department.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Review service dispatch requests and then send service company to repair ZZ equipment installed under a contract warranty/service agreement.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Have an understanding contract warranty/service agreement.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Prepare and update weekly reports.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">RMA tracking and resolution.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Utilize UPS to ship parts and provide backup on Service and Warranty parts ordering.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Assemble proper documentation of billing/invoicing information for customers.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Assist in the coordination of service work at customer sites when initial problem was not solved locally or not solved to the customer&rsquo;s satisfaction.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Review service bills for customers with contract warranty/service agreement.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Assist in maintaining spreadsheets for customers with contract warranty/service agreements.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Understand the order process procedure, form order placement through shipping for customers with contract warranty/service agreements.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Maintain files of the orders placed by customers with contract warranty/service agreements.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Develop understanding of IFS and how it relates to their position within company.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Other duties as assigned</span></span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><strong><u><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Requirements for Effective Performance:</span></span></u></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Two (2) year degree from an accredited educational institution (business, engineering, or related field)</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">3 -5 years of relevant administrative experience</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Previous experience in customer service and/or manufacturing environment </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Previous experience with ERP systems</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Previous experience with Microsoft Office suite (Outlook, Excel, Word, etc.)</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Ability to solve or troubleshoot problems of an advanced or technical nature</span></span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><strong><u><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Skills/Abilities/Specifications:</span></span></u></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Administrative experience with an emphasis on supporting engineering design and manufacturing build activities preferred</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Ability to effectively communicate within groups and individual settings</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Ability to solve or troubleshoot problems of an advanced or technical nature</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Ability to interpret a variety of instructions in written, oral, diagram, or schedule formats.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><strong><u><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Behavioral &amp; Environmental Requirements:</span></span></u></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Safety toe shoes and safety glasses are required while in production areas.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif\"><span style=\"font-size:11.0pt\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.</span></span></span></span></li>\n</ul>\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Support Coordinator\",\"identifier\":\"J14577103311\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/BBEE8789312A7C33991C7CCDA62BCBE5/jobs/103311\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BBEE8789312A7C33991C7CCDA62BCBE5\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":23,\"maxValue\":27,\"unitText\":\"\"}},\"datePosted\":\"2025-12-29\",\"description\":\"Job DetailsJob Location: ZZR Ramsey  - Ramsey, MN 55303Position Type: Full TimeSalary Range: $23.00 - $27.00 HourlyTravel Percentage: OccasionalWho&nbsp;Are&nbsp;We?\\n\\nHave you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!\\n\\nOur company is structured across 2 divisions &ndash; the&nbsp;Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the&nbsp;Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.\\n\\nWhat Are We Like?\\n\\nAt Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: &ldquo;Preserving customer valuables through refrigeration.&rdquo; For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country!&nbsp;Come grow with us!!\\n\\nWhat Can We Offer You?\\n\\n\\n\\t\\n\\tVacation and Personal Hours (after only 30 days!)\\n\\t\\n\\t\\n\\tCompetitive Wages\\n\\t\\n\\t\\n\\tComprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&amp;D, HSA/FSA, EAP)\\n\\t\\n\\t\\n\\t401k and Profit Sharing\\n\\t\\n\\t\\n\\t10 Paid Holidays\\n\\t\\n\\t\\n\\tFlexible Schedules\\n\\t\\n\\t\\n\\tCasual Dress Code\\n\\t\\n\\t\\n\\tWellness Programs and Incentives\\n\\t\\n\\t\\n\\tSteel Toe Reimbursement\\n\\t\\n\\t\\n\\tEmployee Engagement Programs\\n\\t\\n\\t\\n\\tOne-time Home Computer Reimbursement\\n\\t\\n\\t\\n\\tAnd more!\\n\\t\\n\\n\\nWhat Will You Do?\\n\\nJob Summary:\\n\\nUnder the direction of the Parts Manager, the Customer Support Coordinator is responsible for providing administrative support to the Service &amp; Warranty department, including Field Support Technicians (FSTs). This position provides customer service and requires problem solving skills to ensure customer satisfaction through prompt action and follow-up. \\n\\n&nbsp;\\n\\nRequirements for Effective Performance:\\n\\n\\n\\n\\n\\n\\tDispatch service requests for contract customers.\\n\\tProvide dispatching/invoicing information to customers or the Sales Department.\\n\\tReview service dispatch requests and then send service company to repair ZZ equipment installed under a contract warranty/service agreement.\\n\\tHave an understanding contract warranty/service agreement.\\n\\tPrepare and update weekly reports.\\n\\tRMA tracking and resolution.\\n\\tUtilize UPS to ship parts and provide backup on Service and Warranty parts ordering.\\n\\tAssemble proper documentation of billing/invoicing information for customers.\\n\\tAssist in the coordination of service work at customer sites when initial problem was not solved locally or not solved to the customer&rsquo;s satisfaction.\\n\\tReview service bills for customers with contract warranty/service agreement.\\n\\tAssist in maintaining spreadsheets for customers with contract warranty/service agreements.\\n\\tUnderstand the order process procedure, form order placement through shipping for customers with contract warranty/service agreements.\\n\\tMaintain files of the orders placed by customers with contract warranty/service agreements.\\n\\tDevelop understanding of IFS and how it relates to their position within company.\\n\\tOther duties as assigned\\n\\n\\n&nbsp;\\n\\nRequirements for Effective Performance:\\n\\n\\n\\tTwo (2) year degree from an accredited educational institution (business, engineering, or related field)\\n\\t3 -5 years of relevant administrative experience\\n\\tPrevious experience in customer service and/or manufacturing environment \\n\\tPrevious experience with ERP systems\\n\\tPrevious experience with Microsoft Office suite (Outlook, Excel, Word, etc.)\\n\\tAbility to solve or troubleshoot problems of an advanced or technical nature\\n\\n\\n&nbsp;\\n\\nSkills/Abilities/Specifications:\\n\\n\\n\\tAdministrative experience with an emphasis on supporting engineering design and manufacturing build activities preferred\\n\\tAbility to effectively communicate within groups and individual settings\\n\\tAbility to solve or troubleshoot problems of an advanced or technical nature\\n\\tAbility to interpret a variety of instructions in written, oral, diagram, or schedule formats.\\n\\n\\n&nbsp;\\n\\nBehavioral &amp; Environmental Requirements:\\n\\n\\n\\tMaintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.\\n\\tSafety toe shoes and safety glasses are required while in production areas.\\n\\tRegularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.\\n\\nQualifications\",\"responsibilities\":\"Who&nbsp;Are&nbsp;We?\\n\\nHave you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!\\n\\nOur company is structured across 2 divisions &ndash; the&nbsp;Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the&nbsp;Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.\\n\\nWhat Are We Like?\\n\\nAt Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: &ldquo;Preserving customer valuables through refrigeration.&rdquo; For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country!&nbsp;Come grow with us!!\\n\\nWhat Can We Offer You?\\n\\n\\n\\t\\n\\tVacation and Personal Hours (after only 30 days!)\\n\\t\\n\\t\\n\\tCompetitive Wages\\n\\t\\n\\t\\n\\tComprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&amp;D, HSA/FSA, EAP)\\n\\t\\n\\t\\n\\t401k and Profit Sharing\\n\\t\\n\\t\\n\\t10 Paid Holidays\\n\\t\\n\\t\\n\\tFlexible Schedules\\n\\t\\n\\t\\n\\tCasual Dress Code\\n\\t\\n\\t\\n\\tWellness Programs and Incentives\\n\\t\\n\\t\\n\\tSteel Toe Reimbursement\\n\\t\\n\\t\\n\\tEmployee Engagement Programs\\n\\t\\n\\t\\n\\tOne-time Home Computer Reimbursement\\n\\t\\n\\t\\n\\tAnd more!\\n\\t\\n\\n\\nWhat Will You Do?\\n\\nJob Summary:\\n\\nUnder the direction of the Parts Manager, the Customer Support Coordinator is responsible for providing administrative support to the Service &amp; Warranty department, including Field Support Technicians (FSTs). This position provides customer service and requires problem solving skills to ensure customer satisfaction through prompt action and follow-up. \\n\\n&nbsp;\\n\\nRequirements for Effective Performance:\\n\\n\\n\\n\\n\\n\\tDispatch service requests for contract customers.\\n\\tProvide dispatching/invoicing information to customers or the Sales Department.\\n\\tReview service dispatch requests and then send service company to repair ZZ equipment installed under a contract warranty/service agreement.\\n\\tHave an understanding contract warranty/service agreement.\\n\\tPrepare and update weekly reports.\\n\\tRMA tracking and resolution.\\n\\tUtilize UPS to ship parts and provide backup on Service and Warranty parts ordering.\\n\\tAssemble proper documentation of billing/invoicing information for customers.\\n\\tAssist in the coordination of service work at customer sites when initial problem was not solved locally or not solved to the customer&rsquo;s satisfaction.\\n\\tReview service bills for customers with contract warranty/service agreement.\\n\\tAssist in maintaining spreadsheets for customers with contract warranty/service agreements.\\n\\tUnderstand the order process procedure, form order placement through shipping for customers with contract warranty/service agreements.\\n\\tMaintain files of the orders placed by customers with contract warranty/service agreements.\\n\\tDevelop understanding of IFS and how it relates to their position within company.\\n\\tOther duties as assigned\\n\\n\\n&nbsp;\\n\\nRequirements for Effective Performance:\\n\\n\\n\\tTwo (2) year degree from an accredited educational institution (business, engineering, or related field)\\n\\t3 -5 years of relevant administrative experience\\n\\tPrevious experience in customer service and/or manufacturing environment \\n\\tPrevious experience with ERP systems\\n\\tPrevious experience with Microsoft Office suite (Outlook, Excel, Word, etc.)\\n\\tAbility to solve or troubleshoot problems of an advanced or technical nature\\n\\n\\n&nbsp;\\n\\nSkills/Abilities/Specifications:\\n\\n\\n\\tAdministrative experience with an emphasis on supporting engineering design and manufacturing build activities preferred\\n\\tAbility to effectively communicate within groups and individual settings\\n\\tAbility to solve or troubleshoot problems of an advanced or technical nature\\n\\tAbility to interpret a variety of instructions in written, oral, diagram, or schedule formats.\\n\\n\\n&nbsp;\\n\\nBehavioral &amp; Environmental Requirements:\\n\\n\\n\\tMaintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.\\n\\tSafety toe shoes and safety glasses are required while in production areas.\\n\\tRegularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.\\n\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"ZERO ZONE INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BBEE8789312A7C33991C7CCDA62BCBE5\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"6151 140th Avenue Northwest\",\"addressLocality\":\"Ramsey\",\"addressRegion\":\"MN\",\"postalCode\":55303,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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