Customer Support Specialist

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    "description": "<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Do you enjoy solving technical problems and helping people find the right answers? Do you take pride in giving customers a response that actually solves their problem, not just closes the ticket? If so, this might be the role for you.</span></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Ridango builds the hardware and software that powers fare payments and real-time operations for public transport operators across Europe, the Middle East and Asia — systems millions of people rely on every day. We're looking for a <span style=\"font-weight: bold\">Customer Support Specialist</span> to join our team and be the person our business customers turn to when things need fixing.</span></p>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What you'll be doing:</span></p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Supporting business customers with technical insight and keeping the motor running for daily operations regarding our ticketing systems, real-time solutions, and onboard hardware.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Digging into application and device logs to identify the root cause of problems — not just the symptom.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Testing solutions yourself so you can give customers informed, confident answers.</span><br></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\"><span>Collaborating with multiple development teams and client-facing technical account managers to tackle every kind of request, tame the tricky ones, and send clients off smiling.</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What we're looking for:</span></p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">A genuine interest in IT systems and how things work under the hood.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Strong written and spoken English and Estonian — clear communication matters in this role.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">The patience to put yourself in a customer's position before you respond.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Comfort with on-call duty when incidents need urgent attention.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Nice to have</span></p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Familiarity with REST APIs or SQL.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Experience with Jira.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What we offer</span></p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Work that matters — our systems move millions of people daily across multiple continents.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">A company culture where your contribution is visible and valued.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Supportive, experienced leaders and a team that genuinely enjoys what they do.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Competitive compensation and a modern office environment.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\">Room to grow alongside an ambitious, expanding company.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Ready to help keep public transport running smoothly?</span> Apply now.</span></p>",
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