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Enhanced Service Specialist I- PST Hours

684296da 9e6c 45d6 Bb91 4ac8dbad814e 19000101 000001 · California, Westlake Village, CA, US, Westlake Village, CA · Remote · Deleted · $25–$25 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company684296da 9e6c 45d6 Bb91 4ac8dbad814e 19000101 000001
TitleEnhanced Service Specialist I- PST Hours
Normalized title-
Department / team-
LocationCalifornia, CA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$25–$25 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-12 / 2026-05-31
Changed / last seen2026-06-03 / 2026-06-01

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in California.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company684296da 9e6c 45d6 Bb91 4ac8dbad814e 19000101 000001
Sourceb6925ac2-7a1b-46b6-a405-11bb44ce8391
ATS providerADP Workforce Now Recruiting

Description

Enhanced Service Specialist I- PST Hours The Enhanced Service Specialist I role is responsible for managing complex enrollment processes, maintaining accurate client records, and serving as a key liaison between clients, carriers, and internal teams. The role requires basic knowledge of employee benefits, strong problem-solving skills, and the ability to work independently in a fast-paced environment. The Enhanced Service Specialist I will assist with escalated client issues, assist other associates, including offshore vendor, and contribute to process improvements. Key Responsibilities Advanced Enrollment Management: Process and oversee complex enrollment requests, ensuring accuracy and efficiency in benefit administration. Assist Account Managers by gathering client data (e.g., client questionnaires, census data), creating cases in Salesforce, and ensuring smooth processing in carrier portals. Manage new hire enrollments, terminations, and benefit changes, in Ease and EE Navigator, including handling exceptions and discrepancies. Conduct audits for associates and vendor to ensure enrollment changes are processed accurately. Follow up with carriers regarding enrollment, terminations, billing discrepancies, and paid to date status. Maintain and update client records in Salesforce, Ease, and EE Navigator. Client Communication: Provide enrollment and open enrollment, and renewal status updated to Account Managers, and clients. Serve as an escalation point for complex client inquiries and resolve issues efficiently. Respond promptly to client inquiries, ensuring clear communication and resolution timelines. Foster and maintain strong relationships with clients, and carriers. Collaboration & Team Support: Participate in cross functional projects and initiatives aimed at improving team performance and service delivery. Proactively identify potential client issues and develop solutions to mitigate risks and enhance service quality. Maintain a client first approach, ensuring satisfaction and long-term retention. Qualification & Skills: Minimum of a High School Diploma; advanced education or degree preferred 1 years of experience in employee benefits products such as (group health, dental, vision, life, and worksite) is preferred. Proficiency in using Microsoft Office suite and CRM systems (Salesforce), Ease, and EE Navigator Strong verbal and written communication skills. Excellent customer service and relationship building skills. High attention to detail and problem-solving abilities Ability to manage high workloads and prioritize effectively in a fast-paced environment. Strong problem solving and decision-making and critical thinking skills. Working Conditions: Remote work is permitted, with occasional in-office attendance required for meetings, training, and team collaborations. Full-time position, Monday to Friday, with overtime during peak periods, holidays, and weekends as requested. Compensation Hourly Range: $25.00 per hour Actual compensation may vary from posting based on work experience, education, and/or skill level. * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance. As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “ Duties & Responsibilities ” section, please apply! We look forward to hearing from you!

Full job record

Job ID9d7442d316488b76e03b66cdf1ed8b07d19777ed
Org ID65003351-a329-41be-bcf6-08595b3851b0
Source IDb6925ac2-7a1b-46b6-a405-11bb44ce8391
Board IDb6925ac2-7a1b-46b6-a405-11bb44ce8391
Provideradp_workforcenow
Provider Job Key954475
TitleEnhanced Service Specialist I- PST Hours
Normalized Title—
Statusdeleted
Activeno
Location TextCalifornia, Westlake Village, CA, US, Westlake Village, CA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionCA
CityCalifornia
Salary Raw25 To 25 (USD) Hourly
Salary Min25
Salary Max25
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=684296da-9e6c-45d6-bb91-4ac8dbad814e&ccId=19000101_000001&lang=en_US&type=JS&jobId=954475&jwId=9201511665710_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=684296da-9e6c-45d6-bb91-4ac8dbad814e&ccId=19000101_000001&lang=en_US&type=JS&jobId=954475&jwId=9201511665710_1
First Seen At2026-05-31 18:51:14Z
Last Seen At2026-06-01 08:45:22Z
Last Checked At2026-06-03 08:44:05Z
Last Changed At2026-06-03 08:44:05Z
Inactive At2026-06-03 08:44:05Z
Source Posted At2026-03-12 23:39:00Z
Source Updated At—
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Extensions
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The role requires basic knowledge of employee benefits, strong problem-solving skills, and the ability to work independently in a fast-paced environment. The Enhanced Service Specialist I will assist with escalated client issues, assist other associates, including offshore vendor, and contribute to process improvements.</span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong><u>Key Responsibilities</u>&nbsp;</strong></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong>&nbsp;<u>Advanced Enrollment Management:</u></strong></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Process and oversee complex enrollment requests, ensuring accuracy and efficiency in benefit administration.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Assist Account Managers by gathering client data (e.g., client questionnaires, census data), creating cases in Salesforce, and ensuring smooth processing in carrier portals.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Manage new hire enrollments, terminations, and benefit changes, in Ease and EE Navigator, including handling exceptions and discrepancies.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Conduct audits for associates and vendor to ensure enrollment changes are processed accurately.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Follow up with carriers regarding enrollment, terminations, billing discrepancies, and paid to date status.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Maintain and update client records in Salesforce, Ease, and EE Navigator.</li></ul><p style=\"margin: 0in 0in 0in 18.5pt; text-indent: -18.5pt; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong>&nbsp;<u>Client Communication:</u></strong></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Provide enrollment and open enrollment, and renewal status updated to Account Managers, and clients.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Serve as an escalation point for complex client inquiries and resolve issues efficiently.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Respond promptly to client inquiries, ensuring clear communication and resolution timelines. Foster and maintain strong relationships with clients, and carriers.</li></ul><p style=\"margin: 0in 0in 0in 0.5in; text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong>&nbsp;<u>Collaboration &amp; Team Support:</u></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Participate in cross functional projects and initiatives aimed at improving team performance and service delivery.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Proactively identify potential client issues and develop solutions to mitigate risks and enhance service quality.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Maintain a client first approach, ensuring satisfaction and long-term retention.</li></ul><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong>&nbsp;</strong></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong><u>Qualification &amp; Skills:&nbsp;</u></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Minimum of a High School Diploma; advanced education or degree preferred</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; 1 years of experience in employee benefits products such as (group health, dental, vision, life, and worksite) is preferred.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; &nbsp;Proficiency in using Microsoft Office suite and CRM systems (Salesforce), Ease, and EE Navigator</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Strong verbal and written communication skills.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Excellent customer service and relationship building skills.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; High attention to detail and problem-solving abilities</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Ability to manage high workloads and prioritize effectively in a fast-paced environment.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Strong problem solving and decision-making and critical thinking skills.</li></ul><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style=\"text-indent: 0in; line-height: 1.5; font-size: 15px; font-family: Calibri, sans-serif; color: black; margin: 0in;\"><span style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 16px;\"><strong><u>Working Conditions:&nbsp;</u></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Remote work is permitted, with occasional in-office attendance required for meetings, training, and team collaborations.</li><li style=\"margin: 0in 0in 0in 0.5in; text-indent: -0.25in; line-height: 1.5; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp; &nbsp; Full-time position, Monday to Friday, with overtime during peak periods, holidays, and weekends as requested.</li></ul><div style='margin-top:0in;margin-right:6.25pt;margin-bottom:.55pt;margin-left:18.5pt;text-indent:-18.5pt;line-height:103%;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><p style=\"line-height: 1.5;\"><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><br></span></p></div><p style=\"margin: 0in; font-size: 15px; font-family: Aptos, sans-serif; line-height: 1.5;\" data-pasted=\"true\"><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><strong><u>Compensation</u></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); line-height: 1.5;\">Hourly Range: $25.00 per hour</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); line-height: 1.5;\">Actual compensation may vary from posting based on work experience, education, and/or skill level.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); line-height: 1.5;\">* The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company&#39;s sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); line-height: 1.5;\">We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); line-height: 1.5;\">As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our<span style=\"background-color: rgb(255, 255, 255);\">&nbsp;&ldquo;</span><span style=\"background: rgb(255, 255, 255);\">Duties &amp; Responsibilities</span><span style=\"background-color: rgb(255, 255, 255);\">&rdquo;&nbsp;</span>section, please apply! We look forward to hearing from you!</li></ul></div></div></div>\n",
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