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          "text": "<p>Skillsets Required </p><p><br /></p><p>- Experience with BI tools in a Customer Care or Helpdesk environment</p><p>- Working with various TMS tools </p><p>- Data Analysis experience in discussing reporting requirements and creating reports</p><p>- Experience with Zendesk / Good Data is useful</p><p>- Proficient in MS Excel, creating reports, working with pivots and macros</p><p>- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required</p><p>Experience Level</p><p>- 5 + years </p><p>- 2 - 3 years in a Customer Care / Heldesk environment</p><p><br /></p><p><br /></p><p>Thanks</p><p>Ashok</p><p>443-640-0099</p>",
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          "text": "<p></p><p><span>Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.</span></p>",
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