Customer Service Representative

{
  "content_hash": "26a5b63004841208c3233d28bb97acee3ecb9461dee740bc4f2377a5c7b9b269",
  "source_hash": "41423ac44750f689e130d6bc11641fabfb85077e30650ba68f4f07016ef83e66",
  "last_changed_at": "2026-05-30T05:57:22.378Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Belgrade, Serbia, 11000, Serbia",
    "city": "Belgrade",
    "region": "Serbia",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:46:04.563Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Belgrade, Serbia, 11000, Serbia",
      "city": "Belgrade",
      "region": "Serbia",
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "34",
    "isRemote": null,
    "location": {
      "city": "Belgrade",
      "state": "Serbia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18820",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "QC/CS",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Belgrade",
      "state": "Serbia",
      "postalCode": "11000",
      "addressCountry": "Serbia"
    },
    "datePosted": "2020-03-20",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 15px; font-weight: bold;\"><span style=\"color: #3d8eb9; font-family: Arial;\">Company Overview:</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">With a mission to make the world a safer place, BVP Serbia pioneered Remote Facility Supervision in 2011. Today, we serve some of the world's largest corporations, providing mission-critical security, safety, and operational support 24/7/365. BVP Serbia employs over 400 professionally trained teammates and plans to continue to grow at over 30% each year.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">BVP's well-integrated technology solution allows for seamless integration and collaboration between North American and Serbian teammates. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles. </span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">BVP Serbia is headquartered in Belgrade. To learn more about our culture, kindly visit our website <a rel=\"noopener noreferrer\" href=\"http://www.bvpserbia.com/\">www.bvpserbia.com</a> as well as our <a rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/birdseyevirtualpresence/mycompany/\">LinkedIn</a>, <a rel=\"noopener noreferrer\" href=\"https://www.instagram.com/bvpserbia/?hl=en\">Instagram</a>, <a rel=\"noopener noreferrer\" href=\"https://www.facebook.com/bvpserbia\">Facebook</a> pages.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-weight: bold;\"><span style=\"color: #3d8eb9; font-family: Arial;\">About the Opportunity:</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">Roles &amp; Responsibilities:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Building and maintaining long-lasting relationships with customers</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Audit and evaluate communication quality, log and address errors; escalation</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Attend to all customer inquiries promptly and efficiently</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">News, authorization lists and protocols are distributed to the staff through appropriate communication channels</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Initiative to continuously enhance service quality</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Execute tasks per checklist and KPIs</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Initiative for long-term solutions and improvement strategies</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Maintaining accurate records and document all customer service activities and discussions.</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Attending internal and external meetings to plan, organize and execute tasks to customer’s satisfaction and team effectiveness</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Understanding customer individual needs and addressing concerns</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Approaching potential customers to establish relationships</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Maintaining an orderly workflow according to priorities</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Promoting and maintaining a positive company image in all interactions with customers and their associates</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Updating job knowledge by participating in educational opportunities, maintaining personal relationships, and participating in professional development courses/webinars.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">Qualifications/Skills</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Integrity</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Commitment</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Adaptation</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Respect</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Excellence</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Problem-solving</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Excellent verbal and written communication skills</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Help desk experience (optional)</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Patience and ability to remain calm in stressful situations</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Self-awareness</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Self-regulation</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Ability to adapt to customers business hours</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-weight: bold;\"><span style=\"font-family: Arial;\">Application Requirements</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Arial;\">Minimum 1 year of Customer Service experience</span></li>\n<li><span style=\"font-size: 15px; font-family: Arial;\">English proficiency C1</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px; font-family: Lato, sans-serif; font-weight: bold;\">Employee Perks:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">We are all striving to continuously learn and improve</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Opportunity to be creative and innovative, we love new ideas</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Company organized events (football, carting, parties, company hangouts, etc.)</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Semi-Annual Performance Reviews </span><br></li>\n<li><span style=\"font-size: 15px; font-family: arial, helvetica, sans-serif;\"><span>Equity compensation</span></span><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"></span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Bonuses for employees with children</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Dynamic and modern office space including a spacious lounge where employees can relax and enjoy</span></li>\n<li><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Video games, pool, darts and foosball</span></li>\n</ul>\n<p><br></p>\n<p><span>#LI-Onsite</span></p>",
    "compensation": null,
    "departmentId": "18820",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "QC/CS",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://birdseyeaccount.bamboohr.com/careers/34",
    "employmentStatusLabel": "Full-Time"
  }
}