Customer Service Representative (f/m/d) – Norway

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  "last_changed_at": "2026-06-01T12:34:47.084Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Oslo (Hybrid)",
    "city": null,
    "region": null,
    "country": "Oslo (Hybrid)",
    "is_remote": false,
    "confidence": 0.8
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    "location": {
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      "confidence": 0.8
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    "countries": [
      "Oslo (Hybrid)"
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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{
  "id": "2639391",
  "name": "Customer Service Representative (f/m/d) – Norway",
  "office": "Oslo (Hybrid)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-19T15:16:21+00:00",
  "seniority": "experienced",
  "department": "Collection - precourt",
  "occupation": "call_center",
  "subcompany": "PAIR Finance Norway AS",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Are you ready to change the market?",
      "value": "<div><p><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">PAIR Finance was founded in Germany in 2016 with a clear vision: to make debt collection in Europe more digital, efficient, and customer-centric. We believe that collecting effectively and treating people with respect are not opposites - they go hand in hand. Our AI-driven approach sets us apart from traditional providers, especially in the amicable collection phase, where we focus on resolution over confrontation.</span></p></div><div><p><br><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">We are now growing our team in Norway, and we are looking for a motivated Customer Service Representative (f/m/d) with experience in the debt collection industry to join our B2C Collection team based in Oslo.</span><br><br></p></div><div><p><strong><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Your Role</span></strong></p></div><div><span style=\"font-size:12px;font-family:Tahoma, Geneva, sans-serif;\">Do you have a genuine ear for customers and a knack for finding solutions? Do you thrive in a fast-moving, purpose-driven environment? If so, you might be exactly who we are looking for. As part of our Norwegian customer service team, you will be a key point of contact for consumers (B2C) and third parties - helping resolve complex situations with clarity, empathy, and professionalism.</span></div>"
    },
    {
      "name": "What you can do with us:",
      "value": "<ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Handle communication with consumers, clients, and third parties (e.g. legal representatives) via phone, e-mail, chat, and written correspondence - always solution-oriented and professional.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Manage legal enquiries, including requests from debt counseling agencies, criminal charge notifications, and from bailiffs related to court files.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Route enquiries - including those related to data protection and legal matters - to the right contacts efficiently and accurately.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Process case files in a commercially sound manner and keep CRM systems accurate and up to date.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Gather and relay client and consumer feedback to help improve our technology and services.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Actively contribute to the development of internal processes and team structures</li></ul>"
    },
    {
      "name": "What you should bring for it:",
      "value": "<div><ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Experience in B2C customer service, <strong>with a background in receivables management or debt collection</strong>.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">A hands-on, solution-focused approach and a genuine passion for helping customers.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Comfort working in a fast-paced environment where processes evolve and continuous improvement is the norm.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Business-fluent communication skills in <strong>Norwegian and English</strong> - both written and spoken.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Solid MS Office skills and an open, enthusiastic attitude towards new technologies, including AI.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Alignment with our values: Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity.</li></ul></div><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\"><strong>Nice to have</strong></span><div><ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Familiarity with Norwegian consumer protection or debt collection regulations.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Experience working with CRM systems in a high-volume customer service environment.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Knowledge of an additional European language, such as Swedish is a plus.</li></ul></div>"
    },
    {
      "name": "Our offer for you:",
      "value": "<ul><li style=\"border:0px solid rgb(229,231,235);font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:12px;\"><span style=\"border:0px solid rgb(229,231,235);font-family:inherit;color:rgb(0,0,0);font-weight:normal;font-style:normal;\">Thriving, financially stable company</span></li><li style=\"border:0px solid rgb(229,231,235);font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:12px;\"><span style=\"border:0px solid rgb(229,231,235);font-family:inherit;color:rgb(0,0,0);font-weight:normal;font-style:normal;\">Strong experienced international team to support and mentor you along the way</span></li><li style=\"border:0px solid rgb(229,231,235);font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:12px;\"><span style=\"border:0px solid rgb(229,231,235);font-family:inherit;color:rgb(0,0,0);font-weight:normal;font-style:normal;\">International team of 30+ nationalities with professionals and experts</span></li><li style=\"border:0px solid rgb(229,231,235);font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:12px;\"><span style=\"border:0px solid rgb(229,231,235);font-family:inherit;color:rgb(0,0,0);font-weight:normal;font-style:normal;\">Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead</span></li><li style=\"border:0px solid rgb(229,231,235);font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:12px;\"><span style=\"border:0px solid rgb(229,231,235);font-family:inherit;color:rgb(0,0,0);font-weight:normal;font-style:normal;\">Well-structured onboarding process as well as supportive and welcoming colleagues</span></li><li style=\"border:0px solid rgb(229,231,235);font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:12px;\"><span style=\"border:0px solid rgb(229,231,235);font-family:inherit;color:rgb(0,0,0);font-weight:normal;font-style:normal;\">Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance</span></li><li style=\"border:0px solid rgb(229,231,235);font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:12px;\"><span style=\"border:0px solid rgb(229,231,235);font-family:inherit;color:rgb(0,0,0);font-weight:normal;font-style:normal;\">Fun company summer and Christmas parties as well as regular team events</span></li><li style=\"border:0px solid rgb(229,231,235);font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:12px;\"><span style=\"border:0px solid rgb(229,231,235);font-family:inherit;color:rgb(0,0,0);font-weight:normal;font-style:normal;\">This role is <strong>based in Oslo,</strong> and we have a <strong>hybrid working policy</strong>. </span></li></ul>"
    },
    {
      "name": "Who is your contact person?",
      "value": "<span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">For any questions about this role, reach out to </span><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\"><a target=\"_blank\" href=\"https://www.linkedin.com/in/jasmin-baldrich-5540201a7/\" rel=\"noreferrer noopener\"><strong>Jasmin Baldrich</strong></a></span><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\"> directly at <a href=\"mailto:[email protected]\">[email protected]</a>.<br><br></span><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">For more information about PAIR Finance, please visit our <a href=\"https://pairfinance.com/en/business/\" target=\"_blank\" rel=\"noreferrer noopener\">website</a> and our <a href=\"https://pairfinance.com/en/careers/\" target=\"_blank\" rel=\"noreferrer noopener\">careers</a> page.</span>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Collection International"
}