Community Living Operations Manager

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    "description_html": "<p><strong>About BHA Community Living:</strong> &nbsp;BHA Community Living provides 24/7 residential support for individuals with developmental disabilities in structured, person-centered homes. The Operations Manager ensures these homes run safely, consistently, and in alignment with clinical and behavioral best practices—supporting both staff success and meaningful outcomes for individuals served.&nbsp;</p><p><br></p><p><strong>Position Summary:<br></strong>The Community Living Operations Manager is a senior leadership role responsible for ensuring BHA’s 24/7 residential programs operate safely, effectively, and with a high standard of quality. This role serves as the critical link between the Vice President and Program Managers, translating organizational strategy into daily operational execution.</p><p><br></p><p>Grounded in BHA Community Living Core Values—Dignity First, Person-Centered Living, Connected Community, Whole-Person Support, Empowerment Through Daily Life, Integrity in Action, Collaborative Teamwork, and Consistency and Compassion—the Operations Manager leads with accountability, urgency, and ownership.</p><p><br></p><p>This is a hands-on leadership role focused on building strong systems, developing leaders, and ensuring consistent, high-quality service delivery across all homes. The Operations Manager drives operational excellence by improving staffing stability, compliance, documentation accuracy, and overall service quality while ensuring alignment with ABA-informed and trauma-informed practices.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide direct oversight and leadership to Program Managers across assigned residential homes</li><li>Ensure all homes operate safely, consistently, and in compliance with regulatory and organizational standards</li><li>Translate organizational strategy into clear operational systems, expectations, and execution plans</li><li>Monitor staffing, scheduling, training, and retention to ensure stable 24/7 coverage</li><li>Conduct field-based audits to ensure quality, safety, and compliance across all homes</li><li>Coach and develop Program Managers as leaders, holding them accountable for performance and outcomes</li><li>Partner with clinical, nursing, HR, maintenance, and scheduling teams to ensure coordinated support</li><li>Ensure accurate, timely documentation, incident reporting, and audit readiness at all times</li><li>Support implementation of ABA-based programming and behavior support plans with fidelity</li><li>Identify operational risks and implement proactive solutions before issues escalate</li><li>Lead or support crisis response and on-call decision-making as needed</li><li>Drive continuous improvement in systems related to staffing, training, compliance, and operations</li><li>Foster a culture of accountability, consistency, and person-centered care across all programs</li><li>Ensure financial responsibility through awareness of staffing costs, overtime, and operational efficiency</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Bachelor’s degree required; Master’s preferred in a related field</li><li>5–7+ years of progressive leadership experience in residential, healthcare, behavioral health, or similar 24/7 operations</li><li>Experience leading supervisors or managers in high-accountability environments</li><li>Strong understanding of regulated care environments (HCBS, Medicaid, DMH preferred)</li><li>Proven ability to build systems, lead teams, and drive operational performance</li><li>Strong leadership presence with ability to stay calm and decisive under pressure</li><li>Excellent communication, organizational, and problem-solving skills</li><li>Experience with staffing, compliance, quality assurance, and risk management</li><li>Ability to interpret and support behavioral and clinical programming (ABA-informed preferred)</li><li>High level of accountability, follow-through, and emotional resilience</li><li>Proficiency with operational systems and Microsoft Office tools</li></ul><p><strong>Benefits:</strong></p><ul><li>Medical, Dental, and Vision Insurance through BCBS (6 plan options; eligible after 60 days)&nbsp;</li><li>401(k), HSA, Flexible Spending Account, Short-Term &amp; Long-Term Disability&nbsp;</li><li>PTO and Sick Time begin accruing on Day 1&nbsp;</li><li>$100 monthly wellness spending account after 90 days&nbsp;</li><li>OnDemand Pay (access earned wages when needed)&nbsp;</li></ul><p><strong>Starting Salary:</strong> Our compensation is competitive within the market. The starting rate for this position begins at $82,118.40 annually, with your final offer based on a combination of your education, relevant experience, and overall qualifications.&nbsp;</p>",
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      "datePosted": "2026-05-29T19:35:52-05:00",
      "description": "<p>Description</p><p><strong>About BHA Community Living:</strong>  BHA Community Living provides 24/7 residential support for individuals with developmental disabilities in structured, person-centered homes. The Operations Manager ensures these homes run safely, consistently, and in alignment with clinical and behavioral best practices—supporting both staff success and meaningful outcomes for individuals served. </p><p><br/></p><p><strong>Position Summary:<br/></strong>The Community Living Operations Manager is a senior leadership role responsible for ensuring BHA’s 24/7 residential programs operate safely, effectively, and with a high standard of quality. This role serves as the critical link between the Vice President and Program Managers, translating organizational strategy into daily operational execution.</p><p><br/></p><p>Grounded in BHA Community Living Core Values—Dignity First, Person-Centered Living, Connected Community, Whole-Person Support, Empowerment Through Daily Life, Integrity in Action, Collaborative Teamwork, and Consistency and Compassion—the Operations Manager leads with accountability, urgency, and ownership.</p><p><br/></p><p>This is a hands-on leadership role focused on building strong systems, developing leaders, and ensuring consistent, high-quality service delivery across all homes. The Operations Manager drives operational excellence by improving staffing stability, compliance, documentation accuracy, and overall service quality while ensuring alignment with ABA-informed and trauma-informed practices.</p><p><br/></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide direct oversight and leadership to Program Managers across assigned residential homes</li><li>Ensure all homes operate safely, consistently, and in compliance with regulatory and organizational standards</li><li>Translate organizational strategy into clear operational systems, expectations, and execution plans</li><li>Monitor staffing, scheduling, training, and retention to ensure stable 24/7 coverage</li><li>Conduct field-based audits to ensure quality, safety, and compliance across all homes</li><li>Coach and develop Program Managers as leaders, holding them accountable for performance and outcomes</li><li>Partner with clinical, nursing, HR, maintenance, and scheduling teams to ensure coordinated support</li><li>Ensure accurate, timely documentation, incident reporting, and audit readiness at all times</li><li>Support implementation of ABA-based programming and behavior support plans with fidelity</li><li>Identify operational risks and implement proactive solutions before issues escalate</li><li>Lead or support crisis response and on-call decision-making as needed</li><li>Drive continuous improvement in systems related to staffing, training, compliance, and operations</li><li>Foster a culture of accountability, consistency, and person-centered care across all programs</li><li>Ensure financial responsibility through awareness of staffing costs, overtime, and operational efficiency</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Bachelor’s degree required; Master’s preferred in a related field</li><li>5–7+ years of progressive leadership experience in residential, healthcare, behavioral health, or similar 24/7 operations</li><li>Experience leading supervisors or managers in high-accountability environments</li><li>Strong understanding of regulated care environments (HCBS, Medicaid, DMH preferred)</li><li>Proven ability to build systems, lead teams, and drive operational performance</li><li>Strong leadership presence with ability to stay calm and decisive under pressure</li><li>Excellent communication, organizational, and problem-solving skills</li><li>Experience with staffing, compliance, quality assurance, and risk management</li><li>Ability to interpret and support behavioral and clinical programming (ABA-informed preferred)</li><li>High level of accountability, follow-through, and emotional resilience</li><li>Proficiency with operational systems and Microsoft Office tools</li></ul><p><strong>Benefits:</strong></p><ul><li>Medical, Dental, and Vision Insurance through BCBS (6 plan options; eligible after 60 days) </li><li>401(k), HSA, Flexible Spending Account, Short-Term & Long-Term Disability </li><li>PTO and Sick Time begin accruing on Day 1 </li><li>$100 monthly wellness spending account after 90 days </li><li>OnDemand Pay (access earned wages when needed) </li></ul><p><strong>Starting Salary:</strong> Our compensation is competitive within the market. The starting rate for this position begins at $82,118.40 annually, with your final offer based on a combination of your education, relevant experience, and overall qualifications. </p>",
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