Case Manager: Internal

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  "active_status": "active"
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  "location": {
    "raw": "Milwaukee, Wisconsin, 53205, United States",
    "city": "Milwaukee",
    "region": null,
    "country": "United States",
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  "workplace_type": "on_site",
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{
  "list_job": {
    "id": "165",
    "isRemote": null,
    "location": {
      "city": "Milwaukee",
      "state": "Wisconsin"
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    "departmentId": "18472",
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    "jobOpeningName": "Case Manager: Internal",
    "departmentLabel": "Internal Case Management",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Milwaukee",
      "state": "Wisconsin",
      "postalCode": "53205",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-27",
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    "description": "<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">About Guest House of Milwaukee, the largest housing program provider in Wisconsin:</span></span></p>\n<p>Guest House of Milwaukee, the largest housing program provider in Wisconsin, has been dedicated to addressing homelessness since 1982. Originally a short-term emergency shelter, we now offer a comprehensive range of onsite and community-based programs tailored to the evolving needs of individuals facing housing insecurity. As we enter an exciting growth phase, our commitment to client-centered solutions remains steadfast. With over 40 years of experience, our dedicated staff and partners work to create lasting change for our most vulnerable community members. We envision a Greater Milwaukee that prioritizes care and tackles the root causes of homelessness.</p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">We care about the well-being of our staff by providing:</span></span></p>\n<ul>\n<li>11 paid holidays + your birthday paid!</li>\n<li>3 weeks of vacation with 4 weeks of vacation after 1 year</li>\n<li>Paid mental health days</li>\n<li>Paid sick time</li>\n<li>FREE disability insurance</li>\n<li>FREE life insurance</li>\n<li>Health, Dental &amp; Vision Insurance</li>\n<li>We are an eligible employer for public student loan forgiveness</li>\n<li>Growth &amp; Development opportunities!</li>\n</ul>\n<p> </p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 15px; font-weight: bold\">Internal Case Manager: </span></span></p>\n<p><span style=\"font-size: 15px\">The Internal Case Manager will be expected to provide direct services and educational classes while coordinating delivery of services with community resources.  The goal is to help individuals residing at the Guest House obtain permanent housing and a self-sustaining income. This position works with our Emergency Shelter, Transitional Housing and Veterans programs.</span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Essential Duties and Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Manage a caseload up to 25-30 clients/guests.</span></li>\n<li><span style=\"font-size: 15px\">Gather eligibly documentation for clients designated program.</span></li>\n<li><span style=\"font-size: 15px\">Administer assessments to determine clients’ needs.</span></li>\n<li><span style=\"font-size: 15px\">Develop an Individual Service Plan (ISP) or Housing Stabilization Plan to meet client needs.</span></li>\n<li><span style=\"font-size: 15px\">Positively and respectfully engage with assigned clients to help them to obtain their goals.</span></li>\n<li><span style=\"font-size: 15px\">Utilize community resources that provide services such as job-readiness, literacy and GED, AODA and Mental Health treatment, counseling, benefits, driver license recovery, and housing.</span></li>\n<li><span style=\"font-size: 15px\">Complete the necessary follow-up or actions to assist clients in achieving the goals or meeting their needs.</span></li>\n<li><span style=\"font-size: 15px\">Ensure that all resident records are organized and properly documented as outlined in funding contracts.</span></li>\n<li><span style=\"font-size: 15px\">Accurately enter data in the agency database and Service Point in a timely manner.</span></li>\n<li><span style=\"font-size: 15px\">Facilitate and participate in community meetings and training for clients.</span></li>\n<li><span style=\"font-size: 15px\">Assist in program evaluation and development by preparing reports, billing statements and other outcomes based documents in accordance with funding contracts.</span></li>\n<li><span style=\"font-size: 15px\">Participate in efforts to improve the overall processes and outcomes of all Case Management Programs.</span></li>\n<li><span style=\"font-size: 15px\">Professionally communicate with service providers, clients, co-workers, and community partners.</span></li>\n<li><span style=\"font-size: 15px\">Work collaboratively with staff from other departments at the Guest House and participate on the Comprehensive Service Team.</span></li>\n<li><span style=\"font-size: 15px\">Participate in community events for networking and collaboration efforts.</span></li>\n<li><span style=\"font-size: 15px\">General work hours are Monday – Friday, however some flexibility will be required to work evenings and possible some weekend hours.</span></li>\n<li><span style=\"font-size: 15px\">Join a least one Guest House staff committee.</span></li>\n<li><span style=\"font-size: 15px\">All other duties as assigned. </span></li>\n</ul>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Qualifications:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Bachelor’s degree and 1 year experience working with the homeless <em>preferred</em> OR Associates degree and 1 year experience working with the homeless <em>required</em></span></li>\n<li><span style=\"font-size: 15px\">Experience working with Veterans preferred.</span></li>\n<li><span style=\"font-size: 15px\">Maintain a valid Wisconsin driver license, reliable transportation, and vehicle insurance in compliance with agency requirements.</span></li>\n<li><span style=\"font-size: 15px\">Ability to speak Spanish preferred.</span></li>\n<li>Strong interpersonal communication skills</li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\">The ability to build trust and rapport with clients</span></li>\n</ul>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Training and Experience:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Computer proficiency (Microsoft Word, Excel, Outlook, and Internet).</span></li>\n<li><span style=\"font-size: 15px\">Familiar with issues related to homelessness, mental illnesses and substance abuse.</span></li>\n<li><span style=\"font-size: 15px\">Understanding of motivational interviewing and stages of change principles. </span></li>\n<li><span style=\"font-size: 15px\">Strong organizational, planning, and time management skills.</span></li>\n<li><span style=\"font-size: 15px\">Good decision-making and problem-solving skills.</span></li>\n<li><span style=\"font-size: 15px\">Ability to plan, implement, participate and follow through on projects relating to the position.</span></li>\n<li><span style=\"font-size: 15px\">Ability to think critically and work independently as well as on a team.</span></li>\n<li><span style=\"font-size: 15px\">Ability to communicate clearly, both verbally and in writing.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 15px\">This position description indicates the general nature and level of work expected of the employee.  It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p>",
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