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Float Patient Rep - 3147 - Full-Time

73c40e29 0535 44f4 B020 6b8d1da7d1fe 19000101 000001 · Wilmington, NC, US, Wilmington, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company73c40e29 0535 44f4 B020 6b8d1da7d1fe 19000101 000001
TitleFloat Patient Rep - 3147 - Full-Time
Normalized title-
Department / team-
LocationWilmington, NC, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-04 / 2026-05-31
Changed / last seen2026-06-22 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from 73c40e29 0535 44f4 B020 6b8d1da7d1fe 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wilmington.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company73c40e29 0535 44f4 B020 6b8d1da7d1fe 19000101 000001
Source3b4cf7d9-97c9-4db9-a263-5927aa96a42d
ATS providerADP Workforce Now Recruiting

Description

About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: To provide front office support in clinical areas. Essential Duties/Responsibilities: As applicable for your department: Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner Maintains effective communication and interacts appropriately and professionally with all members of health care team Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities) Answers incoming calls and takes necessary action Maintains provider schedules as directed by manager Maintains physician on-call schedule for department Keeps logs as required by Manager Attends department and other meetings as required by Manager (including training and re-education) Maintains inventory of office supplies and orders as needed Opens and sorts mail Directs patients to contact Central Business Office for additional billing inquiries Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment Other Duties: As assigned by Manager QUALIFICATIONS Required : High School Diploma or GED Equivalent Flexibility with schedule and arrival times as this would be a traveling position Reliable transportation and valid N.C. Driver’s License Preferred: Experience in Medical Office Administration BLS/CPR Certified ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Position Dependent (prn) Physical Demand Required? Frequency Standing Position Dependent Sitting Continuously Walking Position Dependent Kneeling/Crouching Rarely Lifting Rarely I understand by signing this job description I am agreeing to all duties and responsibilities explained here. If I need assistance or accommodations I understand it is my responsibility to notify Human Resources. Patient Representative Competencies General Customer Service Professionalism/Integrity/Responsibility Teamwork/Lean Process Improvement Game Changer/Initiative Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Safety/Housekeeping Organizational Skills/Time Management Department Specific Follows reception process for all check in duties. Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes. Follows process for all demographic data entry. Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox. Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe. Follows insurance process for all insurance data. Follows cashier process for collections, retail sales, and batching. Follows patient financial counselor process for billing inquiries and concerns. Follows all processes for reconciliation of internal communications. Follows HIPAA guidelines.

Full job record

Job ID9d229bc5e1c6e17706220205f90383f8ea2d0958
Org IDefa46cd9-3ab2-4271-963c-d50845a9ed1b
Source ID3b4cf7d9-97c9-4db9-a263-5927aa96a42d
Board ID3b4cf7d9-97c9-4db9-a263-5927aa96a42d
Provideradp_workforcenow
Provider Job Key571738
TitleFloat Patient Rep - 3147 - Full-Time
Normalized Title—
Statusactive
Activeyes
Location TextWilmington, NC, US, Wilmington, NC
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityWilmington
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=73c40e29-0535-44f4-b020-6b8d1da7d1fe&ccId=19000101_000001&lang=en_US&type=JS&jobId=571738&jwId=9201260552234_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=73c40e29-0535-44f4-b020-6b8d1da7d1fe&ccId=19000101_000001&lang=en_US&type=JS&jobId=571738&jwId=9201260552234_1
First Seen At2026-05-31 18:28:30Z
Last Seen At2026-06-22 11:55:54Z
Last Checked At2026-06-22 11:55:54Z
Last Changed At2026-06-22 11:55:54Z
Inactive At—
Source Posted At2026-05-04 15:44:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=73c40e29-0535-44f4-b020-6b8d1da7d1fe|19000101_000001/date=2026-06-22/2026-06-22T11-55-51-226Z-8c0a01d0dd20bec6676c708d6ca19e81fa884b7745fe56a18b1ff1b33f8db375.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><strong><u><span style=\"font-size:16px;line-height:115%;\">About Wilmington Health</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"line-height:115%;\">Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"font-size:16px;line-height:115%;\">Purpose:</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>To provide front office support in clinical areas.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"font-size:16px;line-height:115%;\">Essential Duties/Responsibilities:</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>As applicable for your department:</p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Maintains effective communication and interacts appropriately and professionally with all members of health care team</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Answers incoming calls and takes necessary action</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Maintains provider schedules as directed by manager</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Maintains physician on-call schedule for department</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Keeps logs as required by Manager</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Attends department and other meetings as required by Manager (including training and re-education)</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Maintains inventory of office supplies and orders as needed</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Opens and sorts mail&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Directs patients to contact Central Business Office for additional billing inquiries</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\";font-size:13px;'>Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"font-size:16px;line-height:115%;\">Other Duties:</span></u></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">As assigned by Manager</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">QUALIFICATIONS</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"font-size:16px;line-height:115%;\">Required</span></u></strong><u><span style=\"font-size:16px;line-height:115%;\">: </span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">High School Diploma or GED Equivalent</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Flexibility with schedule and arrival times as this would be a traveling position</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Reliable transportation and valid N.C. Driver&rsquo;s License</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"font-size:16px;line-height:115%;\">Preferred:</span></u></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"line-height:115%;font-size:16px;\">Experience in Medical Office Administration</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style=\"line-height:115%;font-size:16px;\">BLS/CPR Certified</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"font-size:16px;line-height:115%;\">ADA Physical Demands:</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Arial;\">Rarely (Less than .5 hrs/day) Occasionally (0.6 &ndash; 2.5 hrs/day) Frequently (2.6 &ndash; 5.5 hrs/day) Continuously (5.6 &ndash; 8.0 hrs/day) Position Dependent (prn)</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"border: 1pt solid windowtext;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>Physical Demand</strong></p></td><td valign=\"top\" style=\"border-width: 1pt 1pt 1pt medium;border-style: solid solid solid none;border-color: windowtext windowtext windowtext currentcolor;border-image: initial;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>Required?</strong></p></td><td valign=\"top\" style=\"border-width: 1pt 1pt 1pt medium;border-style: solid solid solid none;border-color: windowtext windowtext windowtext currentcolor;border-image: initial;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>Frequency</strong></p></td></tr><tr><td valign=\"top\" style=\"border-width: medium 1pt 1pt;border-style: none solid solid;border-color: currentcolor windowtext windowtext;border-image: initial;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Standing</p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><input type=\"checkbox\"></p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Position Dependent</p></td></tr><tr><td valign=\"top\" style=\"border-width: medium 1pt 1pt;border-style: none solid solid;border-color: currentcolor windowtext windowtext;border-image: initial;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Sitting</p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><input type=\"checkbox\"></p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Continuously</p></td></tr><tr><td valign=\"top\" style=\"border-width: medium 1pt 1pt;border-style: none solid solid;border-color: currentcolor windowtext windowtext;border-image: initial;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Walking</p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><input type=\"checkbox\"></p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Position Dependent</p></td></tr><tr><td valign=\"top\" style=\"border-width: medium 1pt 1pt;border-style: none solid solid;border-color: currentcolor windowtext windowtext;border-image: initial;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Kneeling/Crouching</p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><input type=\"checkbox\"></p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Rarely</p></td></tr><tr><td valign=\"top\" style=\"border-width: medium 1pt 1pt;border-style: none solid solid;border-color: currentcolor windowtext windowtext;border-image: initial;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Lifting</p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><input type=\"checkbox\"></p></td><td valign=\"top\" style=\"border-width: medium 1pt 1pt medium;border-style: none solid solid none;border-color: currentcolor windowtext windowtext currentcolor;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'>Rarely</p></td></tr></tbody></table><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;border:none;padding:0in;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>I understand by signing this job description I am agreeing to all duties and responsibilities explained here. If I need assistance or accommodations I understand it is my responsibility to notify Human Resources.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong>Patient Representative Competencies</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>General</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Customer Service</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Professionalism/Integrity/Responsibility</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Teamwork/Lean Process Improvement</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Game Changer/Initiative</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Dependability/Punctuality</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Interpersonal Relationships/Communication</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Judgment/Decision Making/Problem Solving</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Quality/Quantity</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Safety/Housekeeping</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Organizational Skills/Time Management</li></ol></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>Department Specific</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows reception process for all check in duties.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows process for all demographic data entry.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows insurance process for all insurance data.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows cashier process for collections, retail sales, and batching.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows patient financial counselor process for billing inquiries and concerns.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows all processes for reconciliation of internal communications.</li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\">Follows HIPAA guidelines.</li></ol></div>\n",
    "sponsoredVisaTypeCodes": []
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    "itemID": "9201260552234_1",
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    "requisitionTitle": "Float Patient Rep - 3147 - Full-Time",
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