Patron Experience Expert, Children Engagement and Enrichment

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    "jobTitle": "Patron Experience Expert, Children Engagement and Enrichment",
    "location": "92NY May Center - New York, NY 10128",
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    "description": "<p style=\"margin-left:11px;\">&nbsp;</p>\r\n\r\n<p style=\"line-height:1.38;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Location: 92nd Street Y - New York, NY</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Pay Transparency: $18.00 - $25.00 per hour + annual bonus potential of up to 20% of base salary ($7,500 - $10,000 annual bonus potential) ;&nbsp;</span></span></span></span></span></span><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Role and Responsibilities</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2;text-align:justify;margin-top:4px;margin-bottom:13px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The Patron Experience Expert, Children&rsquo;s Engagement and Enrichment, serves as a frontline sales representative responsible for driving enrollment across 92NY&rsquo;s children&rsquo;s programs, including summer camp, classes, and family-focused experiences. This role supports the revenue goals of the Children&rsquo;s Engagement division by managing inbound and outbound leads through Salesforce, Campsite and Tessitura, conducting consultative sales conversations and engaging in grassroots outreach efforts. Working closely with the Patron Experience Director of Children&rsquo;s Enrichment and Engagement and Marketing, this individual contributes to enrollment growth while delivering a high-quality patron experience.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Specific Responsibilities</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Essential Functions</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Establish sales opportunities by identifying and engaging prospective families, researching needs, and recommending appropriate programs</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Execute sales strategies developed by leadership to drive enrollment and engagement</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Serve as a primary point of contact for prospective families from initial inquiry through enrollment</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advance leads through the sales pipeline through consistent follow-up and relationship-building</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support ongoing patron engagement to encourage retention and repeat enrollment</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain and update all prospect and enrollment activity in Salesforce and Campsite to ensure accurate pipeline tracking</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Plan and participate in prospective family events such as Fall Fest, Countdown to Camp, and seasonal engagement initiatives</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct consultative conversations to understand family needs and recommend suitable programs, camps,&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.2;margin-left:48px;text-align:justify;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">and classes</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Conduct consultative conversations to understand family needs and recommend suitable programs, camps,&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.2;margin-left:48px;text-align:justify;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">and classes</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Manage inbound and outbound leads, including phone and email inquiries, ensuring timely and effective follow-up to convert interest into enrollment</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure all prospective and current campers and their parents receive responsive and attentive customer&nbsp; service to provide a positive and rewarding experience prior to, and during, the camp season. Provide&nbsp; responsive and attentive customer service to ensure a positive and seamless enrollment experience.</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Prepare key reports through the collecting, analyzing, and summarizing of sales and participation data</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Represent 92NY at tours, school events, community fairs, and recruitment activities to support grassroots outreach</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Administer emergency care to members and guests in need of assistance</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Work as a TEAM with all other departments</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Other duties and responsibilities as assigned by the supervisor</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Other Functions</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional networks</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Engage with prospective and enrolled patrons to address questions, manage enrollments, and ensure positive interactions</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Develop and deliver a strategy for expanding the 92NY&rsquo;s reach to new markets by conducting recruitment&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.2;margin-left:48px;text-align:justify;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">events and working with the Marketing department to create targeted marketing collateral Support outreach&nbsp;</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.2;margin-left:48px;text-align:justify;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">efforts by participating in recruitment events and assisting Marketing with targeted campaigns</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Contribute to achieving enrollment and revenue targets through proactive outreach, follow-up, and event&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.2;margin-left:48px;text-align:justify;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">participation</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure all prospective and current patrons receive responsive and attentive customer service prior to and during program participation</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborate with administrative staff year-round</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Be knowledgeable about all programs and activities offered by 92NY and Active Wellness</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist with keeping the club well stocked and clean</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Attend Active Wellness site meetings and training</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Handle injury and illness and security incident reporting</span></span></span></span></span></span></li>\r\n</ul>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Patron Experience Expert, Children Engagement and Enrichment\",\"identifier\":\"J13I2884581\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/8D97BA8F36996DA173518613D1DED70A/jobs/84581\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=8D97BA8F36996DA173518613D1DED70A\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":18,\"maxValue\":25,\"unitText\":\"\"}},\"datePosted\":\"2026-05-28\",\"description\":\"Job DetailsJob Location: 92NY May Center - New York, NY 10128Position Type: Full TimeSalary Range: $18.00 - $25.00 HourlyTravel Percentage: NoneJob Category: Sales&nbsp;\\r\\n\\r\\nLocation: 92nd Street Y - New York, NY\\r\\n\\r\\nPay Transparency: $18.00 - $25.00 per hour + annual bonus potential of up to 20% of base salary ($7,500 - $10,000 annual bonus potential) ;&nbsp;Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.\\r\\n\\r\\nRole and Responsibilities\\r\\n\\r\\nThe Patron Experience Expert, Children&rsquo;s Engagement and Enrichment, serves as a frontline sales representative responsible for driving enrollment across 92NY&rsquo;s children&rsquo;s programs, including summer camp, classes, and family-focused experiences. This role supports the revenue goals of the Children&rsquo;s Engagement division by managing inbound and outbound leads through Salesforce, Campsite and Tessitura, conducting consultative sales conversations and engaging in grassroots outreach efforts. Working closely with the Patron Experience Director of Children&rsquo;s Enrichment and Engagement and Marketing, this individual contributes to enrollment growth while delivering a high-quality patron experience.\\r\\n\\r\\nSpecific Responsibilities\\r\\n\\r\\nEssential Functions\\r\\n\\r\\n\\r\\n\\tEstablish sales opportunities by identifying and engaging prospective families, researching needs, and recommending appropriate programs\\r\\n\\tExecute sales strategies developed by leadership to drive enrollment and engagement\\r\\n\\tServe as a primary point of contact for prospective families from initial inquiry through enrollment\\r\\n\\tAdvance leads through the sales pipeline through consistent follow-up and relationship-building\\r\\n\\tSupport ongoing patron engagement to encourage retention and repeat enrollment\\r\\n\\tMaintain and update all prospect and enrollment activity in Salesforce and Campsite to ensure accurate pipeline tracking\\r\\n\\tPlan and participate in prospective family events such as Fall Fest, Countdown to Camp, and seasonal engagement initiatives\\r\\n\\tConduct consultative conversations to understand family needs and recommend suitable programs, camps,&nbsp;\\r\\n\\r\\n\\r\\nand classes\\r\\n\\r\\n\\r\\n\\tConduct consultative conversations to understand family needs and recommend suitable programs, camps,&nbsp;\\r\\n\\r\\n\\r\\nand classes\\r\\n\\r\\n\\r\\n\\tManage inbound and outbound leads, including phone and email inquiries, ensuring timely and effective follow-up to convert interest into enrollment\\r\\n\\tEnsure all prospective and current campers and their parents receive responsive and attentive customer&nbsp; service to provide a positive and rewarding experience prior to, and during, the camp season. Provide&nbsp; responsive and attentive customer service to ensure a positive and seamless enrollment experience.\\r\\n\\tPrepare key reports through the collecting, analyzing, and summarizing of sales and participation data\\r\\n\\tRepresent 92NY at tours, school events, community fairs, and recruitment activities to support grassroots outreach\\r\\n\\tAdminister emergency care to members and guests in need of assistance\\r\\n\\tWork as a TEAM with all other departments\\r\\n\\tOther duties and responsibilities as assigned by the supervisor\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOther Functions\\r\\n\\r\\n\\r\\n\\tMaintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional networks\\r\\n\\tEngage with prospective and enrolled patrons to address questions, manage enrollments, and ensure positive interactions\\r\\n\\tDevelop and deliver a strategy for expanding the 92NY&rsquo;s reach to new markets by conducting recruitment&nbsp;\\r\\n\\r\\n\\r\\nevents and working with the Marketing department to create targeted marketing collateral Support outreach&nbsp;\\r\\n\\r\\nefforts by participating in recruitment events and assisting Marketing with targeted campaigns\\r\\n\\r\\n\\r\\n\\tContribute to achieving enrollment and revenue targets through proactive outreach, follow-up, and event&nbsp;\\r\\n\\r\\n\\r\\nparticipation\\r\\n\\r\\n\\r\\n\\tEnsure all prospective and current patrons receive responsive and attentive customer service prior to and during program participation\\r\\n\\tCollaborate with administrative staff year-round\\r\\n\\tBe knowledgeable about all programs and activities offered by 92NY and Active Wellness\\r\\n\\tAssist with keeping the club well stocked and clean\\r\\n\\tAttend Active Wellness site meetings and training\\r\\n\\tHandle injury and illness and security incident reporting\\r\\n\\r\\nQualificationsQualifications and Education Requirements\\r\\n\\r\\n\\r\\n\\tAssociates Degree or higher&nbsp; and/or equivalent work experience in a cultural or community center work environment&nbsp;\\r\\n\\t2&ndash;4+ years of experience in sales, enrollment, or customer-facing roles\\r\\n\\tExperience with children&#39;s programming and summer camp experience is a plus\\r\\n\\tExperience in using multiple customer relationship management systems. Salesforce, Campsite and&nbsp;Tessitura is a plus but not required.\\r\\n\\tCollaborative work style\\r\\n\\tMust be detail oriented, organized and highly responsive with a commitment to customer service\\r\\n\\tStrong written and verbal communication skills\\r\\n\\tProficient in Microsoft Office Suite and familiarity with member management systems\\r\\n\\tResults-oriented, ability to multitask, and commitment to the fitness industry\\r\\n\\tAED/CPR/First Aid Certified\\r\\n\\tProof of citizenship or legal status\\r\\n\\r\\n\\r\\nPhysical and Working Conditions\\r\\n\\r\\n\\r\\n\\tAbility to take responsibility for the health and safety of others\\r\\n\\tAbility to stand for several hours in the same shift; ability to lift 25 lbs\\r\\n\\tFitness club environment\\r\\n\\tMust follow OSHA and Active Wellness safety standards\\r\\n\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tHealth, Dental and Vision Insurance (Full Time)\\r\\n\\tHealth Flexible Spending Account (Full Time)\\r\\n\\tPaid Time Off (Full Time)\\r\\n\\tParking &amp; Transit Flexible Spending Accounts\\r\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\r\\n\\tLegal Support Plan\\r\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\r\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\r\\n\\r\\n\\r\\nThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.\\r\\n\\r\\nActive Wellness LLC is an equal opportunity employer.\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"&nbsp;\\r\\n\\r\\nLocation: 92nd Street Y - New York, NY\\r\\n\\r\\nPay Transparency: $18.00 - $25.00 per hour + annual bonus potential of up to 20% of base salary ($7,500 - $10,000 annual bonus potential) ;&nbsp;Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.\\r\\n\\r\\nRole and Responsibilities\\r\\n\\r\\nThe Patron Experience Expert, Children&rsquo;s Engagement and Enrichment, serves as a frontline sales representative responsible for driving enrollment across 92NY&rsquo;s children&rsquo;s programs, including summer camp, classes, and family-focused experiences. This role supports the revenue goals of the Children&rsquo;s Engagement division by managing inbound and outbound leads through Salesforce, Campsite and Tessitura, conducting consultative sales conversations and engaging in grassroots outreach efforts. Working closely with the Patron Experience Director of Children&rsquo;s Enrichment and Engagement and Marketing, this individual contributes to enrollment growth while delivering a high-quality patron experience.\\r\\n\\r\\nSpecific Responsibilities\\r\\n\\r\\nEssential Functions\\r\\n\\r\\n\\r\\n\\tEstablish sales opportunities by identifying and engaging prospective families, researching needs, and recommending appropriate programs\\r\\n\\tExecute sales strategies developed by leadership to drive enrollment and engagement\\r\\n\\tServe as a primary point of contact for prospective families from initial inquiry through enrollment\\r\\n\\tAdvance leads through the sales pipeline through consistent follow-up and relationship-building\\r\\n\\tSupport ongoing patron engagement to encourage retention and repeat enrollment\\r\\n\\tMaintain and update all prospect and enrollment activity in Salesforce and Campsite to ensure accurate pipeline tracking\\r\\n\\tPlan and participate in prospective family events such as Fall Fest, Countdown to Camp, and seasonal engagement initiatives\\r\\n\\tConduct consultative conversations to understand family needs and recommend suitable programs, camps,&nbsp;\\r\\n\\r\\n\\r\\nand classes\\r\\n\\r\\n\\r\\n\\tConduct consultative conversations to understand family needs and recommend suitable programs, camps,&nbsp;\\r\\n\\r\\n\\r\\nand classes\\r\\n\\r\\n\\r\\n\\tManage inbound and outbound leads, including phone and email inquiries, ensuring timely and effective follow-up to convert interest into enrollment\\r\\n\\tEnsure all prospective and current campers and their parents receive responsive and attentive customer&nbsp; service to provide a positive and rewarding experience prior to, and during, the camp season. Provide&nbsp; responsive and attentive customer service to ensure a positive and seamless enrollment experience.\\r\\n\\tPrepare key reports through the collecting, analyzing, and summarizing of sales and participation data\\r\\n\\tRepresent 92NY at tours, school events, community fairs, and recruitment activities to support grassroots outreach\\r\\n\\tAdminister emergency care to members and guests in need of assistance\\r\\n\\tWork as a TEAM with all other departments\\r\\n\\tOther duties and responsibilities as assigned by the supervisor\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOther Functions\\r\\n\\r\\n\\r\\n\\tMaintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional networks\\r\\n\\tEngage with prospective and enrolled patrons to address questions, manage enrollments, and ensure positive interactions\\r\\n\\tDevelop and deliver a strategy for expanding the 92NY&rsquo;s reach to new markets by conducting recruitment&nbsp;\\r\\n\\r\\n\\r\\nevents and working with the Marketing department to create targeted marketing collateral Support outreach&nbsp;\\r\\n\\r\\nefforts by participating in recruitment events and assisting Marketing with targeted campaigns\\r\\n\\r\\n\\r\\n\\tContribute to achieving enrollment and revenue targets through proactive outreach, follow-up, and event&nbsp;\\r\\n\\r\\n\\r\\nparticipation\\r\\n\\r\\n\\r\\n\\tEnsure all prospective and current patrons receive responsive and attentive customer service prior to and during program participation\\r\\n\\tCollaborate with administrative staff year-round\\r\\n\\tBe knowledgeable about all programs and activities offered by 92NY and Active Wellness\\r\\n\\tAssist with keeping the club well stocked and clean\\r\\n\\tAttend Active Wellness site meetings and training\\r\\n\\tHandle injury and illness and security incident reporting\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Active Wellness\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=8D97BA8F36996DA173518613D1DED70A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1395 Lexington Avenue\",\"addressLocality\":\"New York\",\"addressRegion\":\"NY\",\"postalCode\":10128,\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualifications and Education Requirements\\r\\n\\r\\n\\r\\n\\tAssociates Degree or higher&nbsp; and/or equivalent work experience in a cultural or community center work environment&nbsp;\\r\\n\\t2&ndash;4+ years of experience in sales, enrollment, or customer-facing roles\\r\\n\\tExperience with children&#39;s programming and summer camp experience is a plus\\r\\n\\tExperience in using multiple customer relationship management systems. Salesforce, Campsite and&nbsp;Tessitura is a plus but not required.\\r\\n\\tCollaborative work style\\r\\n\\tMust be detail oriented, organized and highly responsive with a commitment to customer service\\r\\n\\tStrong written and verbal communication skills\\r\\n\\tProficient in Microsoft Office Suite and familiarity with member management systems\\r\\n\\tResults-oriented, ability to multitask, and commitment to the fitness industry\\r\\n\\tAED/CPR/First Aid Certified\\r\\n\\tProof of citizenship or legal status\\r\\n\\r\\n\\r\\nPhysical and Working Conditions\\r\\n\\r\\n\\r\\n\\tAbility to take responsibility for the health and safety of others\\r\\n\\tAbility to stand for several hours in the same shift; ability to lift 25 lbs\\r\\n\\tFitness club environment\\r\\n\\tMust follow OSHA and Active Wellness safety standards\\r\\n\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tHealth, Dental and Vision Insurance (Full Time)\\r\\n\\tHealth Flexible Spending Account (Full Time)\\r\\n\\tPaid Time Off (Full Time)\\r\\n\\tParking &amp; Transit Flexible Spending Accounts\\r\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\r\\n\\tLegal Support Plan\\r\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\r\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\r\\n\\r\\n\\r\\nThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.\\r\\n\\r\\nActive Wellness LLC is an equal opportunity employer.\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Qualifications and Education Requirements\\r\\n\\r\\n\\r\\n\\tAssociates Degree or higher&nbsp; and/or equivalent work experience in a cultural or community center work environment&nbsp;\\r\\n\\t2&ndash;4+ years of experience in sales, enrollment, or customer-facing roles\\r\\n\\tExperience with children&#39;s programming and summer camp experience is a plus\\r\\n\\tExperience in using multiple customer relationship management systems. Salesforce, Campsite and&nbsp;Tessitura is a plus but not required.\\r\\n\\tCollaborative work style\\r\\n\\tMust be detail oriented, organized and highly responsive with a commitment to customer service\\r\\n\\tStrong written and verbal communication skills\\r\\n\\tProficient in Microsoft Office Suite and familiarity with member management systems\\r\\n\\tResults-oriented, ability to multitask, and commitment to the fitness industry\\r\\n\\tAED/CPR/First Aid Certified\\r\\n\\tProof of citizenship or legal status\\r\\n\\r\\n\\r\\nPhysical and Working Conditions\\r\\n\\r\\n\\r\\n\\tAbility to take responsibility for the health and safety of others\\r\\n\\tAbility to stand for several hours in the same shift; ability to lift 25 lbs\\r\\n\\tFitness club environment\\r\\n\\tMust follow OSHA and Active Wellness safety standards\\r\\n\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tHealth, Dental and Vision Insurance (Full Time)\\r\\n\\tHealth Flexible Spending Account (Full Time)\\r\\n\\tPaid Time Off (Full Time)\\r\\n\\tParking &amp; Transit Flexible Spending Accounts\\r\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\r\\n\\tLegal Support Plan\\r\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\r\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\r\\n\\r\\n\\r\\nThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.\\r\\n\\r\\nActive Wellness LLC is an equal opportunity employer.\\r\\n\\r\\n&nbsp;\\r\\n\",\"industry\":\"Sales\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualifications and Education Requirements</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Associates Degree or higher&nbsp; and/or equivalent work experience in a cultural or community center work environment&nbsp;</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">2&ndash;4+ years of experience in sales, enrollment, or customer-facing roles</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience with children&#39;s programming and summer camp experience is a plus</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in using multiple customer relationship management systems. Salesforce, Campsite and&nbsp;</span></span></span></span></span></span><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tessitura is a plus but not required.</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Collaborative work style</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Must be detail oriented, organized and highly responsive with a commitment to customer service</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong written and verbal communication skills</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proficient in Microsoft Office Suite and familiarity with member management systems</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Results-oriented, ability to multitask, and commitment to the fitness industry</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">AED/CPR/First Aid Certified</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Proof of citizenship or legal status</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Physical and Working Conditions</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to take responsibility for the health and safety of others</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to stand for several hours in the same shift; ability to lift 25 lbs</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Fitness club environment</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#212121;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Must follow OSHA and Active Wellness safety standards</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Benefits</span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Health, Dental and Vision Insurance (Full Time)</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Health Flexible Spending Account (Full Time)</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Paid Time Off (Full Time)</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Parking &amp; Transit Flexible Spending Accounts</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">401(k) (Eligible after 1 year of service + 1000 work hours)</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Legal Support Plan</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Employee Assistance Program &amp; Mental Health Support Service</span></span></span></span></span></span></li>\r\n\t<li style=\"list-style-type:disc;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Complimentary Club Membership and Discounts on Active Products (where applicable)</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#262626;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Active Wellness LLC is an equal opportunity employer.</span></span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n",
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      "date": "2024-08-13T14:38:40.000Z",
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    "jobTitle": "Patron Experience Expert, Children Engagement and Enrichment",
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    "locations": "92NY May Center - New York, NY 10128",
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    "description": " \r\n\r\nLocation: 92nd Street Y - New York, NY\r\n\r\nPay Transparency: $18.00 - $25.00 per hour + annual bonus potential of up to 20% of base salary ($7,500...",
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