Contact Center Specialist

{
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  "source_hash": "5f283904c0c17b2c5fc1ec478ba06d80f8b033931c769d3bdfe6ee10c51c2ff8",
  "last_changed_at": "2026-05-31T19:06:30.916Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Baldwin Hills  Offices - Los Angeles, CA 90016; 3717 S La Brea Ave, Los Angeles, CA, 90016, USA",
    "city": "Los Angeles",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": 27.29,
  "salary_min": 25,
  "inferred_at": "2026-06-06T09:53:40.985Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Baldwin Hills  Offices - Los Angeles, CA 90016; 3717 S La Brea Ave, Los Angeles, CA, 90016, USA",
      "city": "Los Angeles",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "hour",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Los Angeles",
    "jobId": 363906,
    "level": "",
    "endDate": "",
    "legalId": 211,
    "isHotJob": false,
    "jobShift": "Day:8am-5pm / some later evenings & week",
    "jobTitle": "Contact Center Specialist",
    "location": "Baldwin Hills  Offices - Los Angeles, CA 90016",
    "startDate": "",
    "clientCode": "0R293",
    "remoteType": "",
    "description": "<p><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Requisition #: </span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">48849</span></span></p>\n\n<p><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Status:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Full-time, Non-Exempt</span></span></p>\n\n<p><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Schedule:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Monday &ndash; Friday, 8AM &ndash; 5PM </span></span></p>\n\n<p><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Onsite or Hybrid:</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Onsite </span></span></p>\n\n<p><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Bilingual (English/Spanish):</span></strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\"> Yes: Spanish Assessment required prior to offer.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">POSITION SUMMARY:</span></strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Under the direction of the Contact Center Manager, the Contact Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments</span><span style=\"background-color:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#2d2d2d\">.</span></span></span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">ESSENTIAL DUTIES AND RESPONSIBILITIES:</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. </span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Handle all scheduling calls and transfer other calls/patient inquires as appropriate.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Schedule patient appointments according to clinic scheduling protocols.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Register patients in eClinicalWorks according to clinic protocols.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Verifies patients&rsquo; insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team. </span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Protects patients&#39; rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Work with the referral coordinator and/or referring agencies to coordinate patient appointments.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Coordinate with other call center agents to improve customer service.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.</span></span></li>\n</ul>\n\n<p style=\"margin-left:24px; text-align:justify\"><span style=\"font-family:Garamond,serif\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></p>\n\n<p><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.</span></span></p>\n\n<p><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">On occasion, based on business necessity, staff may be required to work a non-standard schedule.&nbsp; </span></span></p>\n",
    "jobCategory": "Customer Service",
    "salaryRange": "$25.00 - $27.29 Hourly",
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&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;\\n\\nESSENTIAL DUTIES AND RESPONSIBILITIES:\\n\\n\\n\\tHandle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.\\n\\tAssist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. \\n\\tHandle all scheduling calls and transfer other calls/patient inquires as appropriate.\\n\\tSchedule patient appointments according to clinic scheduling protocols.\\n\\tRegister patients in eClinicalWorks according to clinic protocols.\\n\\tVerifies patients&rsquo; insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team. \\n\\tProtects patients&#39; rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.\\n\\tMaintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.\\n\\tExhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.\\n\\tWork with the referral coordinator and/or referring agencies to coordinate patient appointments.\\n\\tWork with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.\\n\\tCoordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).\\n\\tEnsure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.\\n\\tCoordinate with other call center agents to improve customer service.\\n\\tEffectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.\\n\\n\\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\n\\nOTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.\\n\\nOn occasion, based on business necessity, staff may be required to work a non-standard schedule.&nbsp; \\nQualificationsREQUIREMENTS:\\n\\nTraining and Experience:\\n\\n\\n\\tHigh school diploma or GED required. \\n\\tAt least two (2) years&rsquo; experience working in a medical office or two (2) years of other customer service experience preferred. \\n\\tKnowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.\\n\\tBilingual required &ndash; English/Spanish.\\n\\n\\nKnowledge of:\\n\\n\\n\\tBasic computer software (Microsoft Office Suite)\\n\\tCall Center operations\\n\\tHIPAA and OSHA guidelines\\n\\teClinicalWorks or similar electronic health record system\\n\\tRing Central or similar phone system\\n\\tManaged care eligibility \\n\\tHealthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)\\n\\n\\nAbility to:\\n\\n\\n\\tParticipate as an effective member of a large service-providing agency\\n\\tDemonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV\\n\\tBe customer service oriented\\n\\tPossess great active listening skills\\n\\tStrong telephone etiquette \\n\\tMaintain strictest confidentiality of patients\\n\\tMaintain a strict discipline in time management\\n\\tOperate standard office equipment \\n\\tDemonstrate excellent written and verbal communication skills\\n\\tPerform word processing and data entry tasks\\n\\tMeet assigned deadlines \\n\\tComplete assigned tasks with minimal supervision\\n\\tCommunicate effectively with patients, staff, peers, and superiors\\n\\n\\n&nbsp;\\n\\nWORKING CONDITIONS/PHYSICAL REQUIREMENTS: \\n\\nThis is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.\\n\\n&nbsp;\\n\\nSPECIAL REQUIREMENTS:\\n\\nCovid Vaccination and booster required or medical/religious exemption.\\n\\nEqual Opportunity Employer: APLA Health is an Equal Opportunity Employer.\\n\\n&nbsp;\\n\",\"responsibilities\":\"Requisition #: 48849\\n\\nStatus: Full-time, Non-Exempt\\n\\nSchedule: Monday &ndash; Friday, 8AM &ndash; 5PM \\n\\nOnsite or Hybrid: Onsite \\n\\nBilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.\\n\\n&nbsp;\\n\\nPOSITION SUMMARY:\\n\\nUnder the direction of the Contact Center Manager, the Contact Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;\\n\\nESSENTIAL DUTIES AND RESPONSIBILITIES:\\n\\n\\n\\tHandle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.\\n\\tAssist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. \\n\\tHandle all scheduling calls and transfer other calls/patient inquires as appropriate.\\n\\tSchedule patient appointments according to clinic scheduling protocols.\\n\\tRegister patients in eClinicalWorks according to clinic protocols.\\n\\tVerifies patients&rsquo; insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team. \\n\\tProtects patients&#39; rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.\\n\\tMaintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.\\n\\tExhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.\\n\\tWork with the referral coordinator and/or referring agencies to coordinate patient appointments.\\n\\tWork with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.\\n\\tCoordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).\\n\\tEnsure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.\\n\\tCoordinate with other call center agents to improve customer service.\\n\\tEffectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.\\n\\n\\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\n\\nOTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.\\n\\nOn occasion, based on business necessity, staff may be required to work a non-standard schedule.&nbsp; \\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"APLA Health\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A5559163F67395E0A2585D2135F98806\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3717 S La Brea Ave\",\"addressLocality\":\"Los Angeles\",\"addressRegion\":\"CA\",\"postalCode\":90016,\"addressCountry\":\"USA\"}},\"qualifications\":\"REQUIREMENTS:\\n\\nTraining and Experience:\\n\\n\\n\\tHigh school diploma or GED required. \\n\\tAt least two (2) years&rsquo; experience working in a medical office or two (2) years of other customer service experience preferred. \\n\\tKnowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.\\n\\tBilingual required &ndash; English/Spanish.\\n\\n\\nKnowledge of:\\n\\n\\n\\tBasic computer software (Microsoft Office Suite)\\n\\tCall Center operations\\n\\tHIPAA and OSHA guidelines\\n\\teClinicalWorks or similar electronic health record system\\n\\tRing Central or similar phone system\\n\\tManaged care eligibility \\n\\tHealthcare insurance plans (Medicaid, Medicare, and private/commercial plans; 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The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.\\n\\n&nbsp;\\n\\nSPECIAL REQUIREMENTS:\\n\\nCovid Vaccination and booster required or medical/religious exemption.\\n\\nEqual Opportunity Employer: APLA Health is an Equal Opportunity Employer.\\n\\n&nbsp;\\n\",\"experienceRequirements\":\"REQUIREMENTS:\\n\\nTraining and Experience:\\n\\n\\n\\tHigh school diploma or GED required. \\n\\tAt least two (2) years&rsquo; experience working in a medical office or two (2) years of other customer service experience preferred. \\n\\tKnowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.\\n\\tBilingual required &ndash; English/Spanish.\\n\\n\\nKnowledge of:\\n\\n\\n\\tBasic computer software (Microsoft Office Suite)\\n\\tCall Center operations\\n\\tHIPAA and OSHA guidelines\\n\\teClinicalWorks or similar electronic health record system\\n\\tRing Central or similar phone system\\n\\tManaged care eligibility \\n\\tHealthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)\\n\\n\\nAbility to:\\n\\n\\n\\tParticipate as an effective member of a large service-providing agency\\n\\tDemonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV\\n\\tBe customer service oriented\\n\\tPossess great active listening skills\\n\\tStrong telephone etiquette \\n\\tMaintain strictest confidentiality of patients\\n\\tMaintain a strict discipline in time management\\n\\tOperate standard office equipment \\n\\tDemonstrate excellent written and verbal communication skills\\n\\tPerform word processing and data entry tasks\\n\\tMeet assigned deadlines \\n\\tComplete assigned tasks with minimal supervision\\n\\tCommunicate effectively with patients, staff, peers, and superiors\\n\\n\\n&nbsp;\\n\\nWORKING CONDITIONS/PHYSICAL REQUIREMENTS: \\n\\nThis is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.\\n\\n&nbsp;\\n\\nSPECIAL REQUIREMENTS:\\n\\nCovid Vaccination and booster required or medical/religious exemption.\\n\\nEqual Opportunity Employer: APLA Health is an Equal Opportunity Employer.\\n\\n&nbsp;\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day:8am-5pm / some later evenings & week\",\"educationRequirements\":\"High School\"}",
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    "educationLevel": "High School",
    "qualifications": "<p><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">REQUIREMENTS:</span></strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><u><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Training and Experience</span></u><span style=\"font-family:&quot;Arial&quot;,sans-serif\">:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">High school diploma or GED required. </span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">At least two (2) years&rsquo; experience working in a medical office or two (2) years of other customer service experience preferred. </span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Bilingual required &ndash; English/Spanish.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><u><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge of</span></u><span style=\"font-family:&quot;Arial&quot;,sans-serif\">:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Basic computer software (Microsoft Office Suite)</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Call Center operations</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">HIPAA and OSHA guidelines</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">eClinicalWorks or similar electronic health record system</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ring Central or similar phone system</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Managed care eligibility </span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><u><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to</span></u><span style=\"font-family:&quot;Arial&quot;,sans-serif\">:</span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Participate as an effective member of a large service-providing agency</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Be customer service oriented</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Possess great active listening skills</span></span></li>\n\t<li><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong telephone etiquette </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maintain strictest confidentiality of patients</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maintain a strict discipline in time management</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Operate standard office equipment </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Demonstrate excellent written and verbal communication skills</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Perform word processing and data entry tasks</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Meet assigned deadlines </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Complete assigned tasks with minimal supervision</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Communicate effectively with patients, staff, peers, and superiors</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">WORKING CONDITIONS/PHYSICAL REQUIREMENTS: </span></strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><strong><span style=\"font-family:&quot;Arial&quot;,sans-serif\">SPECIAL REQUIREMENTS:</span></strong></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Covid Vaccination and booster required or medical/religious exemption.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Garamond,serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n",
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    "legalRevisionDate": {
      "date": "2021-10-27T14:29:44.000Z",
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