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Customer Support Technician 1

Aa75827f 04b8 4b5b A257 3078661693be 19000101 000001 · Dexter, MI, US, Dexter, MI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAa75827f 04b8 4b5b A257 3078661693be 19000101 000001
TitleCustomer Support Technician 1
Normalized title-
Department / team-
LocationDexter, MI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2023-07-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Aa75827f 04b8 4b5b A257 3078661693be 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Dexter.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAa75827f 04b8 4b5b A257 3078661693be 19000101 000001
Source4231cd27-941a-4222-a679-d690a22b16fb
ATS providerADP Workforce Now Recruiting

Description

Company Overview Opus IVS helps shops repair complex vehicles fast with diagnostics, programming and live repair guidance from OE brand-specific master technicians. Opus IVS is committed to helping mechanical and collision shops complete repairs with intelligent vehicle support today, for a safer world tomorrow. Opus IVS is the Intelligent Vehicle Support division of Opus Group, formed through the industry-leading acquisitions of DrewTech, Autologic, Farsight, BlueLink, and AutoEnginuity to address the evolving needs of independent repair shops, giving them the confidence to get the most complex vehicles back on the road safely and fast without having to send work out to the dealer. We're always interested in dynamic, entrepreneurial people who want to make the Opus IVS difference for independent shops. At Opus IVS, we offer our employees a host of additional compensation and benefits, including but not limited to: Paid Time Off and Floating Holidays Medical, Dental and Vision Insurance Company-Paid Life and Disability Insurance College tuition reimbursement Competitive 401k match Commission/Bonuses Referral bonuses Career advancement opportunities. Job Overview This position accurately documents customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center Environment. Responsibilities and Duties Answering all inbound phone calls Answering inbound Phone requests from clients in a timely fashion Documenting customer interactions properly within the CRM as a matter of record Provide accurate information to customers using online OEM resources as needed Programming Vehicle ECUs correctly OE scanning vehicles correctly Positive position the value of the solution(s) provided Troubleshooting all Opus IVS products/services Other duties as assigned Qualifications High School and successful customer service experience Strong Windows Operating System Familiarity Microsoft Office familiarity Superior customer service skills Strong problem-solving capabilities Ability to communicate effectively both verbally and in writing with customers Ability to multi-task Preferred Qualifications OE/Dealer level diagnostic and programming experience Automotive Repair experience/education ASE Certification(s) Call Center experience Familiarity with SLAs and meeting Metrics Familiarity with pre/post scanning of automobiles Collision automotive experience Bilingual a plus but not required Physical Requirements Must be able to hear on a telephone and at times with others speaking Work is in a temperature-controlled office

Full job record

Job ID9d04fcc215a66b7279d4e513f4743aeed9d41871
Org IDae87e0df-7b5b-4b3d-879d-2537125aca4a
Source ID4231cd27-941a-4222-a679-d690a22b16fb
Board ID4231cd27-941a-4222-a679-d690a22b16fb
Provideradp_workforcenow
Provider Job Key483050
TitleCustomer Support Technician 1
Normalized Title—
Statusactive
Activeyes
Location TextDexter, MI, US, Dexter, MI
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMI
CityDexter
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa75827f-04b8-4b5b-a257-3078661693be&ccId=19000101_000001&lang=en_US&type=JS&jobId=483050&jwId=9200887999593_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa75827f-04b8-4b5b-a257-3078661693be&ccId=19000101_000001&lang=en_US&type=JS&jobId=483050&jwId=9200887999593_1
First Seen At2026-05-31 18:28:29Z
Last Seen At2026-06-06 12:31:19Z
Last Checked At2026-06-06 12:31:19Z
Last Changed At2026-06-06 12:31:19Z
Inactive At—
Source Posted At2023-07-12 15:57:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=aa75827f-04b8-4b5b-a257-3078661693be|19000101_000001/date=2026-06-06/2026-06-06T12-31-19-065Z-e3b1490bee14f5867d130d4a141f511853d5156104a217a3eb348bcecf2e9960.json
Event Fields
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  "last_changed_at": "2026-06-06T12:31:19.297Z",
  "active_status": "active"
}
Parsed Structured
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T12:31:19.295Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 18px;\"><strong>Company Overview</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style=\"box-sizing: border-box; outline: none; color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box; outline: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">Opus IVS helps shops repair complex vehicles fast with diagnostics, programming and live repair guidance from OE brand-specific master technicians. Opus IVS is committed to helping mechanical and collision shops complete repairs with intelligent vehicle support today, for a safer world tomorrow.</span><span style=\"box-sizing: border-box; outline: none;\"><br style=\"box-sizing: border-box; outline: none; padding: 0px; margin: 0px; font-family: Lato, sans-serif; -webkit-font-smoothing: antialiased; line-height: 15px; color: rgb(80, 88, 99); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><br style=\"box-sizing: border-box; outline: none; padding: 0px; margin: 0px; font-family: Lato, sans-serif; -webkit-font-smoothing: antialiased; line-height: 15px; color: rgb(80, 88, 99); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"box-sizing: border-box; outline: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">Opus IVS is the Intelligent Vehicle Support division of Opus Group, formed through the industry-leading acquisitions of DrewTech, Autologic, Farsight, BlueLink, and AutoEnginuity to address the evolving needs of independent repair shops, giving them the confidence to get the most complex vehicles back on the road safely and fast without having to send work out to the dealer.</span><br style=\"box-sizing: border-box; outline: none; padding: 0px; margin: 0px; font-family: Lato, sans-serif; -webkit-font-smoothing: antialiased; line-height: 15px; color: rgb(80, 88, 99); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><br style=\"box-sizing: border-box; outline: none; padding: 0px; margin: 0px; font-family: Lato, sans-serif; -webkit-font-smoothing: antialiased; line-height: 15px; color: rgb(80, 88, 99); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"></span></span><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"box-sizing: border-box; outline: none; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: arial, sans-serif; text-align: start; background-color: rgb(255, 255, 255); float: none; display: inline !important;\">We&#39;re always interested in dynamic, entrepreneurial people who want to make the Opus IVS difference for independent shops.</span>&nbsp;</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong>At Opus IVS, we offer our employees a host of additional compensation and benefits, including but not limited to:</strong></p><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><br></strong></p><ul><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Calibri, sans-serif; font-weight: bold;\"><strong>Paid Time Off and Floating Holidays</strong></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Calibri, sans-serif; font-weight: bold;\"><strong>Medical, Dental and Vision Insurance</strong></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Calibri, sans-serif; font-weight: bold;\"><strong>Company-Paid Life and Disability Insurance</strong></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Calibri, sans-serif; font-weight: bold;\"><strong>College tuition reimbursement</strong></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Calibri, sans-serif; font-weight: bold;\"><strong>Competitive 401k match</strong></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Calibri, sans-serif; font-weight: bold;\"><strong>Commission/Bonuses</strong></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Calibri, sans-serif; font-weight: bold;\"><strong>Referral bonuses</strong></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: Calibri, sans-serif; font-weight: bold;\"><strong>Career advancement opportunities.</strong></li></ul><p><strong><br></strong></p><hr><p><br></p><h2><strong><span style=\"font-size: 14px;\">Job Overview</span></strong></h2><p>This position accurately documents customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center Environment.</p><h2><strong><span style=\"font-size: 14px;\">Responsibilities and Duties</span></strong></h2><ul type=\"disc\"><li>Answering all inbound phone calls</li><li>Answering inbound Phone requests from clients in a timely fashion</li><li>Documenting customer interactions properly within the CRM as a matter of record</li><li>Provide accurate information to customers using online OEM resources as needed</li><li>Programming Vehicle ECUs correctly</li><li>OE scanning vehicles correctly</li><li>Positive position the value of the solution(s) provided</li><li>Troubleshooting all Opus IVS products/services</li><li>Other duties as assigned</li></ul><h2><strong><span style=\"font-size: 14px;\">Qualifications</span></strong></h2><ul type=\"disc\"><li>High School and successful customer service experience</li><li>Strong Windows Operating System Familiarity</li><li>Microsoft Office familiarity</li><li>Superior customer service skills</li><li>Strong problem-solving capabilities</li><li>Ability to communicate effectively both verbally and in writing with customers&nbsp;</li><li>Ability to multi-task</li></ul><p><strong><span style=\"font-size: 14px;\">Preferred Qualifications</span></strong></p><ul type=\"disc\"><li>OE/Dealer level diagnostic and programming experience</li><li>Automotive Repair experience/education</li><li>ASE Certification(s)</li><li>Call Center experience</li><li>Familiarity with SLAs and meeting Metrics</li><li>Familiarity with pre/post scanning of automobiles</li><li>Collision automotive experience</li><li>Bilingual a plus but not required</li></ul><p><strong><span style=\"font-size: 14px;\">Physical Requirements</span></strong></p><ul><li>Must be able to hear on a telephone and at times with others speaking</li><li>Work is in a temperature-controlled office</li></ul><p><br></p></p>\n</div>\n",
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