Operations and Business Manager - McKinney Texas

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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Operations Lead &amp; Business Manager (Head of Operations)<br><br></span></p>\n<p><span style=\"font-weight: bold\"><span>Location:</span></span><span> McKinney, Texas (On-Site)</span><br><span style=\"font-weight: bold\"><span>Reports To:</span></span><span> Chief of Staff / Integrator</span><br><span style=\"font-weight: bold\"><span>Direct Reports:</span></span><span> Supply Chain Associate, Fulfillment Associate, Customer Service Associate</span></p>\n<br>\n<p><span style=\"font-size: 12pt; font-weight: bold\">The Opportunity</span></p>\n<p><span>Herbal Goodness is seeking an exceptional </span><span style=\"font-weight: bold\"><span>Operations Lead &amp; Business Manager</span></span><span> to help drive the next phase of our growth.</span></p>\n<p><br><br></p>\n<p><span>This is not a traditional operations role. We are looking for a builder, strategist, AI and tech-enthusiast, and operator who can help transform a fast-growing wellness company into a world-class organization with scalable systems, operational excellence, and strong profitability.</span></p>\n<p><br><br></p>\n<p><span>You will serve as the operational leader responsible for driving manufacturing, supply chain, inventory management, warehouse operations, fulfillment, quality systems, and process improvement. </span></p>\n<p><br><br></p>\n<p><span>Working closely with the Chief of Staff and CEO, you will play a key role in helping Herbal Goodness scale efficiently while maintaining our commitment to quality, compliance, and customer satisfaction.</span></p>\n<p><br><br></p>\n<p><span>If you are a self-driven leader who is passionate about operational excellence, enjoys learning, loves AI and technology, thrives in fast-paced environments, enjoys building systems from the ground up, and has experience in the neutraceuticals, food, beverage, or consumer packaged goods (CPG) industries, we would love to hear from you.</span></p>\n<br>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About Herbal Goodness</span></p>\n<p><span>Herbal Goodness is a premium wellness brand based in McKinney, Texas. We source high-quality herbs and superfoods from around the world and manufacture products that support holistic wellness, including teas, liquid extracts, supplements, and functional wellness products.</span></p>\n<p><span>We are a mission-driven company committed to making a positive impact. Through our partnership with WAAW Foundation, we donate 10% of profits to support girls' education and STEM opportunities in Africa.</span></p>\n<p><span>Our vision is to build a globally recognized wellness brand while maintaining excellence in quality, innovation, and social impact.</span></p>\n<br>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">1. Strategic Business Leadership</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Operational Leadership</span></p>\n<ul>\n<li><span>Serve as the operational partner to the Chief of Staff and CEO.</span></li>\n<li><span>Participate in strategic planning and execution of short-, medium-, and long-term company objectives.</span></li>\n<li><span>Translate the company vision into operational execution plans.</span></li>\n<li><span>Lead cross-functional initiatives that drive business growth and scalability.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Business Performance</span></p>\n<ul>\n<li><span>Develop and monitor operational KPIs, scorecards, and reporting systems.</span></li>\n<li><span>Identify opportunities to improve productivity, efficiency, and profitability.</span></li>\n<li><span>Drive a culture of accountability, ownership, and continuous improvement.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Cost Optimization &amp; Profitability</span></p>\n<ul>\n<li><span>Lead initiatives to reduce Cost of Goods Sold (COGS) and improve gross margins.</span></li>\n<li><span>Identify opportunities for operational efficiencies across procurement, manufacturing, warehousing, and fulfillment.</span></li>\n<li><span>Support inventory reduction initiatives while maintaining service levels and product availability.</span></li>\n</ul>\n<br>\n<p><span style=\"font-size: 12pt; font-weight: bold\">2. Manufacturing &amp; Facility Operations</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Manufacturing Leadership</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead and oversee internal tea and liquid manufacturing operations.</span></li>\n<li><span style=\"font-size: 12pt\">Develop production schedules and capacity planning processes.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure operational readiness for future manufacturing expansion.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Facility Management</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Oversee warehouse operations, facility organization, safety, and process optimization.</span></li>\n<li><span style=\"font-size: 12pt\">Improve warehouse layout, inventory flow, and productivity.</span></li>\n<li><span style=\"font-size: 12pt\">Establish scalable systems to support future growth.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Quality &amp; Compliance</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ensure compliance with FDA regulations and dietary supplement manufacturing requirements.</span></li>\n<li><span style=\"font-size: 12pt\">Drive implementation and adherence to FDA 21 CFR Part 111 standards.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain and improve quality management systems.</span></li>\n<li><span style=\"font-size: 12pt\">Support internal audits, supplier audits, and regulatory inspections.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Certifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead and support efforts to obtain and maintain:</span>\n<ul>\n<li><span style=\"font-size: 12pt\">cGMP Certification</span></li>\n<li><span style=\"font-size: 12pt\">Organic Certification</span></li>\n<li><span style=\"font-size: 12pt\">SQF Certification</span></li>\n<li><span style=\"font-size: 12pt\">Other relevant quality certifications</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">ERP &amp; Systems Ownership</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Own and optimize ERP implementation across manufacturing, warehousing, inventory, and fulfillment operations.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure data accuracy and process consistency across systems.</span></li>\n</ul>\n<br>\n<p><span style=\"font-size: 12pt; font-weight: bold\">3. Supply Chain &amp; Inventory Management</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Demand Planning &amp; Forecasting</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead forecasting and inventory planning activities.</span></li>\n<li><span style=\"font-size: 12pt\">Minimize stock-outs while reducing excess inventory.</span></li>\n<li><span style=\"font-size: 12pt\">Improve inventory turns and cash flow performance.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Procurement &amp; Vendor Management</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Develop and manage relationships with suppliers and contract manufacturers.</span></li>\n<li><span style=\"font-size: 12pt\">Negotiate favorable pricing and service agreements.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure supplier compliance and quality standards.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Inventory Management</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Establish strong inventory control processes.</span></li>\n<li><span style=\"font-size: 12pt\">Drive inventory accuracy through cycle counts and reconciliation.</span></li>\n<li><span style=\"font-size: 12pt\">Manage inventory reductions and discontinued-product initiatives.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Fulfillment Operations</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Oversee direct-to-consumer (DTC), Amazon, Walmart, wholesale, and retail fulfillment.</span></li>\n<li><span style=\"font-size: 12pt\">Improve shipping efficiency and customer satisfaction.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor freight costs and logistics performance.</span></li>\n</ul>\n<br>\n<p><span style=\"font-size: 12pt; font-weight: bold\">4. Team Leadership &amp; Development</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">People Leadership</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead warehouse, fulfillment, manufacturing, customer service, and supply chain teams.</span></li>\n<li><span style=\"font-size: 12pt\">Recruit, develop, coach, and retain high-performing team members.</span></li>\n<li><span style=\"font-size: 12pt\">Foster a culture of accountability and ownership.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">Performance Management</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Develop departmental KPIs and EOS Rocks.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct regular performance reviews and coaching sessions.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure alignment between departmental goals and company objectives.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">SOP Development</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Build and maintain scalable Standard Operating Procedures (SOPs).</span></li>\n<li><span style=\"font-size: 12pt\">Drive process documentation and operational consistency.</span></li>\n<li><span style=\"font-size: 12pt\">Support continuous improvement initiatives throughout the organization.</span></li>\n</ul>\n<br>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">5–7+ years of leadership experience in:</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Consumer Packaged Goods (CPG)</span></li>\n<li><span style=\"font-size: 12pt\">Dietary Supplements</span></li>\n<li><span style=\"font-size: 12pt\">Nutraceuticals</span></li>\n<li><span style=\"font-size: 12pt\">Food &amp; Beverage Manufacturing</span></li>\n<li><span style=\"font-size: 12pt\">Related industries</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Technical Expertise</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strong understanding of:</span>\n<ul>\n<li><span style=\"font-size: 12pt\">FDA 21 CFR Part 111</span></li>\n<li><span style=\"font-size: 12pt\">cGMP requirements</span></li>\n<li><span style=\"font-size: 12pt\">Quality systems</span></li>\n<li><span style=\"font-size: 12pt\">Ai for Inventory management</span></li>\n<li><span style=\"font-size: 12pt\">Ai and Supply chain operations</span></li>\n<li><span style=\"font-size: 12pt\">Demand planning</span></li>\n<li><span style=\"font-size: 12pt\">ERP systems</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Leadership Skills</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Proven experience building teams and systems.</span></li>\n<li><span style=\"font-size: 12pt\">Strong project management and execution capabilities.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication and organizational skills.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Builder Mindset</span></p>\n<p><span style=\"font-size: 12pt\">We are looking for someone who enjoys creating order from complexity.</span></p>\n<p><span style=\"font-size: 12pt\">You are not simply maintaining existing systems—you are helping build the operational foundation for a company entering its next phase of growth.</span></p>\n<p><span style=\"font-size: 12pt\">You are comfortable operating in an entrepreneurial environment while bringing structure, discipline, and scalability.</span></p>\n<br>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Success Metrics</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Inventory Accuracy ≥ 98%</span></li>\n<li><span style=\"font-size: 12pt\">Inventory Turns Improvement</span></li>\n<li><span style=\"font-size: 12pt\">Reduction in Stock-Outs</span></li>\n<li><span style=\"font-size: 12pt\">COGS Reduction Targets</span></li>\n<li><span style=\"font-size: 12pt\">Gross Margin Improvement</span></li>\n<li><span style=\"font-size: 12pt\">On-Time Fulfillment Performance</span></li>\n<li><span style=\"font-size: 12pt\">Manufacturing Efficiency Metrics</span></li>\n<li><span style=\"font-size: 12pt\">ERP Adoption &amp; Accuracy</span></li>\n<li><span style=\"font-size: 12pt\">Team KPI Achievement</span></li>\n<li><span style=\"font-size: 12pt\">Regulatory &amp; Certification Compliance</span></li>\n</ul>\n<br>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Why Join Herbal Goodness?</span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\">Make an Impact</span></span></p>\n<p><span style=\"font-size: 12pt\">Help shape the future of a purpose-driven wellness company committed to changing lives through health and education.</span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\">Build Something Meaningful</span></span></p>\n<p><span style=\"font-size: 12pt\">Play a key role in scaling manufacturing, operations, and supply chain systems that will support significant long-term growth.</span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\">Growth Opportunity</span></span></p>\n<p><span style=\"font-size: 12pt\">Work directly with senior leadership and gain exposure to strategic initiatives, business scaling, acquisitions, operational transformation, and future exit planning.</span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\">Mission-Driven Culture</span></span></p>\n<p><span style=\"font-size: 12pt\">Join a passionate, entrepreneurial team that values innovation, accountability, excellence, continuous learning, and social impact.</span></p>\n<br>\n<p><br></p>",
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