Patient Accounts Supervisor

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    "description": "<p><strong>Location:</strong> Newton, KS&nbsp;</p>\n\n<p><strong>Position Type:</strong> Full-Time, Leadership / Revenue Cycle</p>\n\n<p>Are you an experienced revenue cycle professional with a natural talent for mentoring, coaching, and leading others? Prairie View, Inc. is seeking a dynamic <strong>Patient Accounts Supervisor</strong> to provide leadership, oversight, and strategic guidance to our patient accounts specialist staff across our regional clinics.</p>\n\n<p>In this vital leadership role, you will do much more than oversee billing operations&mdash;you will set the behavioral tone for the team. You will foster a culture of positive, respectful, and compassionate communication between team members, patients, and coworkers. Serving as the department&rsquo;s subject matter expert, you will provide the training, mentorship, and daily guidance your team needs to meet our organization&#39;s quality, timeline, and financial resource goals.</p>\n\n<h2>What You&rsquo;ll Do (Key Responsibilities)</h2>\n\n<h3>1. Supervisory Leadership &amp; Staff Development</h3>\n\n<ul>\n\t<li>\n\t<p><strong>Team Supervision:</strong> Provide dedicated individual supervision and training for Patient Account Specialists operating out of our Newton, McPherson, and Wichita locations.</p>\n\t</li>\n\t<li>\n\t<p><strong>Group Leadership:</strong> Lead regular group supervision and department meetings to align goals, share updates, and review best practices.</p>\n\t</li>\n\t<li>\n\t<p><strong>Performance Management:</strong> Complete comprehensive annual staff evaluations and deliver ongoing mentorship. Partner with the Director of Patient Accounts and Analytics to manage interviewing, hiring, and onboarding for expanding team needs.</p>\n\t</li>\n\t<li>\n\t<p><strong>Communication Cascade:</strong> Serve as the crucial communication link between executive leadership and frontline administrative staff, ensuring operational changes are shared clearly and transparently.</p>\n\t</li>\n</ul>\n\n<h3>2. Revenue Cycle Excellence</h3>\n\n<ul>\n\t<li>\n\t<p><strong>Subject Matter Expertise:</strong> Maintain and share an advanced working knowledge of complex insurance benefit requirements, including referrals, pre-admissions, certifications, and specific managed care contract guidelines.</p>\n\t</li>\n\t<li>\n\t<p><strong>Confidentiality &amp; Quality:</strong> Ensure all telephone inquiries and information requests are handled by the team promptly, accurately, and with strict adherence to HIPAA and patient confidentiality protocols.</p>\n\t</li>\n</ul>\n\n<h3>3. Escalated Account Management &amp; Collections</h3>\n\n<ul>\n\t<li>\n\t<p><strong>Total Account Oversight:</strong> Take high-level responsibility for complex patient accounts, guiding staff on setting up structured payment arrangements and resolving delicate collection balances.</p>\n\t</li>\n\t<li>\n\t<p><strong>Funding Advocacy:</strong> Work collaboratively with patients, families, and clinical teams to identify and unlock alternative funding resources when standard options fall short, including grant funds and specialized patient assistance funds.</p>\n\t</li>\n</ul>\n\n<h3>4. Quality Assurance &amp; Culture Contribution</h3>\n\n<ul>\n\t<li>\n\t<p><strong>Positive Work Environment:</strong> Model a high standard of respect, dignity, and a positive attitude in all workplace interactions, actively fostering a collaborative culture across departments.</p>\n\t</li>\n\t<li>\n\t<p><strong>Performance Improvement:</strong> Participate in and lead organizational Quality Assurance &amp; Performance Improvement (QAPI) initiatives within the revenue cycle team to streamline operations and enhance the patient financial experience.</p>\n\t</li>\n</ul>\n\n<h2>Qualifications &amp; Requirements</h2>\n\n<ul>\n\t<li>\n\t<p><strong>Experience:</strong> Multiple years of experience in healthcare revenue cycle management, medical billing, collections, or patient registration is required. Prior leadership, supervisory, or team-lead experience in a medical office setting is highly preferred.</p>\n\t</li>\n\t<li>\n\t<p><strong>Core Skills:</strong> Exceptional communication, conflict-resolution, and verbal de-escalation skills. Must possess a proven ability to mentor staff and comfortably navigate complex insurance and managed care frameworks.</p>\n\t</li>\n\t<li>\n\t<p><strong>Organizational Abilities:</strong> Strong time-management and independent problem-solving skills, with the ability to manage multiple site operations (Newton, McPherson, Wichita) efficiently.</p>\n\t</li>\n\t<li>\n\t<p><strong>Mission Alignment:</strong> A commitment to bringing energy, empathy, and professionalism to a workplace dedicated to behavioral and mental health healing.</p>\n\t</li>\n</ul>\n\n<h2>About Prairie View, Inc.</h2>\n\n<p>Our organization is dedicated to a powerful mission: <strong>To foster healing and growth in individuals and communities by providing behavioral and mental health services with compassion, competence, and stewardship in the spirit of Christ.</strong></p>\n\n<p>We believe that supportive leadership is the backbone of a successful clinical team. In this role, you will have the unique opportunity to shape the financial care experience for our patients while directly cultivating the professional growth of your staff.</p>\n",
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