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    "requisitionDescription": "<div><div><div><p><strong id=\"isPasted\">Monarch Trade Services</strong>, as part of <strong>Foundation Partners Group</strong>, is seeking a driven, relationship-focused <strong>Customer Care Manager</strong> to lead business development and customer success efforts across the <strong>Seattle Metropolitan Area</strong>. This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the <strong>Kent, WA</strong><strong>&nbsp;Care Center</strong>. Success in this role requires a strong in-person presence and regular client interaction.</p><p>Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service.</p><p><strong>Key Responsibilities</strong></p><p id=\"isPasted\"><strong>Client Relationship Management</strong></p><ul type=\"disc\"><li>Serve as the primary contact for assigned accounts</li><li>Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners</li><li>Deliver proactive, responsive, and tailored support to ensure satisfaction</li></ul><p><strong>Business Development &amp; Sales</strong></p><ul type=\"disc\"><li>Expand existing client relationships through upselling and cross-selling services</li><li>Identify and acquire new trade cremation partners in the Seattle area</li><li>Customize service offerings in collaboration with internal teams to meet evolving client needs</li></ul><p><strong>Performance &amp; Strategy</strong></p><ul type=\"disc\"><li>Meet or exceed sales growth goals and new account targets</li><li>Maintain accurate pipeline activity, customer feedback, and market insights</li><li>Use data to refine outreach and improve client success strategies</li></ul><p><strong>Territory Management</strong></p><ul type=\"disc\"><li>Travel regularly across the Seattle Metro Area to meet clients and prospects</li><li>Represent Monarch Trade Services at industry events, community functions, and sales meetings</li><li>Partner with the Kent, WA Care Center team to ensure seamless service delivery<br><br></li></ul><p><strong>Qualifications &amp; Experience</strong></p><p id=\"isPasted\"><strong>Required:</strong></p><ul type=\"disc\"><li>3+ years in sales, client services, or account management</li><li>Strong communication and interpersonal skills</li><li>Self-starter with the ability to work independently in a field-based role</li><li>Valid driver&#39;s license and reliable transportation</li><li>Familiarity with the Seattle area and willingness to travel extensively</li></ul><p><strong>Preferred:</strong></p><ul type=\"disc\"><li>Experience in the funeral, cremation, or trade services industry</li><li>Knowledge of B2B service sales, retention strategies, and CRM tools</li><li>Familiarity with customer success metrics and pipeline reporting</li></ul><p><strong>Success Traits</strong></p><ul type=\"disc\"><li>Self-starter with a hunter mindset and a servant-leader approach.</li><li>Empathetic listener with a commitment to outstanding service.</li><li id=\"isPasted\">Highly organized, results-driven, and capable of managing a dynamic workload</li><li>A polished professional who can represent the brand with warmth and credibility<br><br></li></ul><p id=\"isPasted\"><strong>What We Offer</strong></p><p><strong><strong id=\"isPasted\">Team Member Benefits Include:</strong>&nbsp; &nbsp;</strong></p><ul type=\"disc\"><li><strong>Excellent Compensation:&nbsp;</strong>Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays.&nbsp;</li><li><strong>Unlimited Potential:&nbsp;</strong>Career paths and growth opportunities with a privately held, nationwide company.&nbsp;</li><li><strong>Exceptional Benefits:&nbsp;</strong>Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term).&nbsp;</li><li><strong>Matching Funds:&nbsp;</strong>Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option.&nbsp;</li><li><strong>Team Building:&nbsp;</strong>Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment.&nbsp;</li></ul><p><br></p><p><strong>Ready to make a difference in a meaningful industry while building lasting relationships and driving growth?</strong><br>Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space!</p></div></div></div>\n",
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