Community Bank Manager

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    "requisitionDescription": "<div><div align=\"center\" data-pasted=\"true\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"759\"><thead><tr><th><br></th><th><br></th><th><br></th><th><br></th></tr></thead><tbody><tr><td style=\"width: 177px;\"><p><strong>Impact Statement:</strong></p></td><td colspan=\"3\" style=\"width: 582px;\"><p>The <u>Community Bank Manager</u> drives branch success by developing a high-performing team, fostering and expanding community relationships, and ensuring operational excellence to achieve service beyond expectation goals.</p></td></tr><tr><td style=\"width: 177px;\"><p><strong>Objectives:</strong></p></td><td colspan=\"3\" style=\"width: 582px;\"><ul><li>Lead and develop a high-performing branch team to deliver exceptional customer experiences and high-quality banking services</li><li>Drive business development by identifying and pursuing new consumer and business banking relationships</li><li>Represent the bank in the local community, fostering and deepening relationships that enhance brand presence and customer loyalty</li><li>Collaborate across business lines with internal partners to deliver comprehensive financial solutions</li><li>Maintain operational effectiveness and integrity by ensuring adherence to bank policies, procedures, and regulatory requirements</li></ul></td></tr><tr><td style=\"width: 177px;\"><p><strong>Success Criteria:</strong></p></td><td colspan=\"3\" style=\"width: 582px;\"><ul><li>Branch staff turnover, retention, and performance reviews&nbsp;</li><li>Established branch sales and service goals</li><li>Customer satisfaction and retention (feedback, reviews, performance metrics)</li><li>Proactive initiation of community engagement activities, resulting in increased business opportunities</li><li>Compliance with all operational and regulatory standards, with minimal audit exceptions</li></ul></td></tr><tr><td style=\"width: 177px;\"><p><strong>Responsibilities:</strong></p></td><td colspan=\"3\" style=\"width: 582px;\"><ul><li>Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank&rsquo;s branches.</li><li>Consistently employs the 7 sales management practices: &nbsp; &nbsp; new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings.</li><li>Motivates team members to achieve assigned sales goals.</li><li>Serves as a role model for team members and colleagues in the delivery of the Bank&rsquo;s brand promise. &nbsp;&nbsp;</li><li>Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer. &nbsp;&nbsp;</li><li>Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks.</li><li>Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team.</li><li>Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers.</li><li>Identifies opportunities for wealth management relationships and present quality leads to Wealth Advisors.</li><li>Represents the Bank within the community. &nbsp; &nbsp; &nbsp;Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke &amp; Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions.</li><li>Develops solid understanding of the assigned branch market. &nbsp;Identifies opportunities for new business. Monitors and communicates local competitive activities. &nbsp;&nbsp;</li><li>Solves complex customer servicing issues and handles difficult customers effectively.</li><li>Manages and mitigates operational risks by following established policies and procedures and making sound business decisions.</li><li>Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence. &nbsp;Ensures effective team member communications. &nbsp; &nbsp; &nbsp;Identifies and supports training and development opportunities. &nbsp; Provides ongoing coaching. &nbsp; Prepares performance evaluations. &nbsp; Recommends team member promotions and takes disciplinary action or terminates as appropriate. &nbsp;</li><li>Prepares information/reports on branch performance/market trends as requested by senior management.</li><li>Attends educational functions, classes, and training and development sessions as assigned by Senior Management.&nbsp;</li></ul></td></tr><tr><td rowspan=\"2\" style=\"width: 177px;\"><p><strong>Knowledge, Skills, Experience:</strong></p></td><td style=\"width: 200px;\"><p>Knowledge:</p></td><td style=\"width: 195px;\"><p>Skills:</p></td><td style=\"width: 187px;\"><p>Experience:</p></td></tr><tr><td style=\"width: 200px;\"><p>In-depth understanding of retail banking, including bank products, services, and branch operations</p><p>&nbsp;</p><p>High school diploma or equivalent required; Bachelor&rsquo;s degree preferred</p><p>&nbsp;</p><p>Must be eligible to be a registered Notary Public, added to the NMLS registry, and Medallion Signature Guarantee</p></td><td style=\"width: 195px;\"><p>Technologically savvy with proficiency in MS Suite</p><p>&nbsp;</p><p>Highly organized with strong analytical, decision-making, and problem-solving abilities</p><p>&nbsp;</p><p>Skilled in motivating teams, driving performance, and fostering a culture focused on achieving sales and service goals</p></td><td style=\"width: 187px;\"><p>Progressive branch banking experience, including leadership in sales, service, and community engagement</p><p>&nbsp;</p><p>Proven success in developing business relationships and achieving sales goals</p></td></tr><tr><td style=\"width: 177px;\"><p><strong>Mission/Values:</strong></p></td><td colspan=\"3\" style=\"width: 582px;\"><p>We&rsquo;ve helped build steady prosperity for businesses, families, and communities since 1852, delivering expert guidance, strong local leadership, and an eye to what&rsquo;s next. We are our customers&rsquo; neighbors and biggest advocates that champion their success both in business and in life &ndash; always trusted, always secure, and always here for our community. To deliver extraordinary banking experiences, we operate with the following core values:</p><ul><li>Serve &amp; Lead</li><li>Deliver More</li><li>Elevate Everyone</li><li>Always Invested</li></ul></td></tr></tbody></table></div></div>\n",
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