IT Intern

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  "source_hash": "462399c39fd369aad0c8be575d9c273163e49d7e7123c969c3be6c205884370d",
  "last_changed_at": "2026-05-30T06:06:55.226Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Creve Coeur, Missouri, 63132, United States",
    "city": "Creve Coeur",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:13:07.140Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Creve Coeur, Missouri, 63132, United States",
      "city": "Creve Coeur",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "65",
    "isRemote": null,
    "location": {
      "city": "Creve Coeur",
      "state": "Missouri"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18641",
    "locationType": "0",
    "jobOpeningName": "IT Intern",
    "departmentLabel": "Information Technology",
    "employmentStatusLabel": "Intern"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Creve Coeur",
      "state": "Missouri",
      "postalCode": "63132",
      "addressCountry": "United States"
    },
    "datePosted": "2024-05-09",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 10pt\">The IT Intern is a part-time role designed for individuals pursuing a career in Information Technology. This position provides hands-on experience in a fast-paced support environment, delivering excellent customer service to both internal and external users. The IT Intern will assist in resolving basic technical issues, support daily IT operations, and contribute to maintaining accurate system documentation and inventory records.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">This role requires a collaborative team player who can take direction, follow established processes, and effectively manage assigned tasks while maintaining a high level of professionalism.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Duties &amp; Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Serve as a first point of contact by monitoring and managing the IT support ticket queue and handling incoming support calls.</span></li>\n<li><span style=\"font-size: 10pt\">Troubleshoot routine hardware and software issues in a courteous, timely, and efficient manner.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with maintaining accurate IT asset inventory, including tracking devices and peripherals.</span></li>\n<li><span style=\"font-size: 10pt\">Provide support to a highly mobile workforce operating across various environments such as corporate offices, construction sites, remote home offices, and client locations.</span></li>\n<li><span style=\"font-size: 10pt\">Document, track, and update all incidents, service requests, and resolution activities in the IT service. management system to ensure timely and accurate issue resolution.</span></li>\n<li><span style=\"font-size: 10pt\">Escalate complex or high-priority issues to Tier 2 and Tier 3 IT support staff as needed.</span></li>\n<li><span style=\"font-size: 10pt\">Configure, support, and maintain devices including laptops, tablets, and mobile phones.</span></li>\n<li><span style=\"font-size: 10pt\">Support multiple operating systems, including Windows, macOS, iOS, and Android.</span></li>\n<li><span style=\"font-size: 10pt\">Research solutions for undocumented issues using online resources and contribute to the continuous improvement of the IT Knowledge Base by creating and updating documentation and procedures.</span></li>\n<li><span style=\"font-size: 10pt\">Follow established IT policies, procedures, and service standards, including QSTAC principles (Quality, Speed, Technical Acumen, Approachability, and Communication).</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Education &amp; Experience:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Currently pursuing a Bachelor’s Degree in Information Technology, Computer Science, or a related field.</span></li>\n<li><span style=\"font-size: 10pt\">Basic understanding of computer hardware, peripherals, and mobile devices.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with operating systems including Windows, macOS (OSX), iOS, and Android.</span></li>\n<li><span style=\"font-size: 10pt\">General knowledge of: Active Directory, Microsoft 365, VPN technologies, Printers and related peripherals</span></li>\n<li><span style=\"font-size: 10pt\">Soft Skills &amp; Work Style</span>\n<ul>\n<li><span style=\"font-size: 10pt\">Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical users.</span></li>\n<li><span style=\"font-size: 10pt\">Strong customer service orientation, including effective listening and empathy.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to follow directions and work collaboratively within a team environment.</span></li>\n<li><span style=\"font-size: 10pt\">Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks.</span></li>\n<li><span style=\"font-size: 10pt\">Self-motivated and proactive, with a willingness to learn and take initiative.</span></li>\n<li><span style=\"font-size: 10pt\">Strong follow-up and communication skills to ensure users are informed of issue status, delays, and resolutions.</span></li>\n<li><span style=\"font-size: 10pt\">Receptive to feedback and committed to continuous improvement.</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Success Factors:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">A strong commitment to customer service excellence</span></li>\n<li><span style=\"font-size: 10pt\">Reliability and accountability in completing assigned tasks</span></li>\n<li><span style=\"font-size: 10pt\">Continuous learning and curiosity in technology</span></li>\n<li><span style=\"font-size: 10pt\">Alignment with QSTAC principles (Quality, Speed, Technical Acumen, Approachability, and Communication).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">KCI is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.</span></p>",
    "compensation": null,
    "departmentId": "18641",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18469",
    "jobOpeningName": "IT Intern",
    "departmentLabel": "Information Technology",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://kciconstruction.bamboohr.com/careers/65",
    "employmentStatusLabel": "Intern"
  }
}