Senior Manager, E-Commerce Operations

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    "jobTitle": "Senior Manager, E-Commerce Operations",
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    "description": "<p><span style=\"font-size:12pt\"><span style=\"background-color:#365f91\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#ffffff\">POSITION SUMMARY</span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#242424\">Provide strategic and operational leadership for all facets of the E-Commerce department, including staffing, inventory management, product listings, order fulfillment, customer service, and online marketplace optimization. Drive productivity, profitability, and mission impact through efficient operations, data-informed decision-making, and team development. This role requires the ability to thrive in a fast-paced, deadline-driven warehouse environment, with frequent standing, lifting (up to 50 lbs.), and hands-on engagement with daily operations. The Senior Manager must demonstrate flexibility in scheduling, including availability for evenings and weekends, to meet shifting business demands and support organizational growth through responsible stewardship of donated goods and digital sales platforms.</span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"background-color:#365f91\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#ffffff\">PRINCIPLE ACCOUNTABILITIES</span></span></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Serve as a role model and instructor in the subject of &ldquo;work&rdquo; for individuals participating in Goodwill&rsquo;s mission, consistently demonstrating a strong work ethic and commitment to quality.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Lead daily operations of the E-Commerce department, ensuring team productivity, accuracy in listings, order fulfillment, and compliance with SOPs and platform requirements.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"color:#111111\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Calibri,sans-serif\">Achieve a 5% year-over-year increase in retail sales by implementing strategies to drive sales through efficiency and effective customer service.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"color:#111111\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Calibri,sans-serif\">Collaborate with Vice President of Retail Operations to achieve 100% of annual budget targets.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"color:#111111\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Calibri,sans-serif\">Partner with HR to implement onboarding programs aimed at reducing hourly turnover by 5% annually and achieving 75% retention in key positions by 2030.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"color:#111111\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Calibri,sans-serif\">Monitor staffing levels and adjust to maintain operational excellence.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Set clear performance expectations and conduct timely evaluations; develop individual growth plans to promote employee development and retention.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Monitor inventory flow across e-commerce channels, ensuring rapid processing, minimal aging, and high-value goods reach their optimal marketplace.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Analyze data and online sales performance to identify pricing, volume, and cost control opportunities that maximize profitability.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Ensure compliance with safety procedures, including daily equipment checks and adherence to Occupational Safety and Health Administration (OSHA) lockout/tagout protocols.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Collaborate with cross-functional teams (e.g., Marketing, Finance, HR, Career Services) to support organizational initiatives and mission advancement through online operations.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Foster a culture of accountability, customer service excellence, and continuous improvement by proactively managing workflow, coaching staff, and celebrating achievement.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Maintain compliance with e-commerce SOPs, customer service guidelines, and platform-specific requirements (e.g., ShopGoodwill, eBay, etc.).</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Ensure timely redirection of goods not suitable for online sale to other channels (e.g., retail stores) to support inventory optimization.</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Provide accurate and timely reports to senior leadership as requested, including KPIs, sales trends, and operational improvements.</span></span></span></span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-size:12pt\"><span style=\"background-color:#365f91\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#ffffff\">REPORTS<span style=\"background-color:#2e5395\"> TO</span></span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">Vice President of Retail Operations</span></span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-size:12pt\"><span style=\"background-color:#365f91\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#ffffff\">CORE <span style=\"background-color:#2e5395\">COMPETENCIES </span></span></span></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Strong knowledge of e-commerce platforms, digital merchandising, and inventory control</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Proficiency with Microsoft Office 365, POS systems, and shipping/logistics platforms</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Ability to interpret marketplace data and adjust pricing and volume strategies accordingly</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Strong leadership, communication, and coaching skills to lead a culturally diverse team</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#111111\">Commitment to safety and familiarity with OSHA regulations in a warehouse setting</span></span></span></span></span></li>\n</ul>\n",
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They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the role. At times, employees may be required to perform tasks outside of their usual responsibilities to support specific projects or organizational needs. Goodwill Industries of Middle Georgia, Inc. reserves the right to modify, add, or waive job requirements at its discretion.</span></span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Employee Acknowledgment</span></span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">I acknowledge that I have received and reviewed a copy of my job description. I understand the duties and responsibilities outlined herein and recognize that I may be assigned additional tasks as necessary to support the mission of Goodwill Industries of Middle Georgia, Inc.</span></span></span></span></span></span></p>\r\n",
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