Head of Operational Assurance

{
  "content_hash": "4e99e03f06492331f5860fc8722020f60bace51300c84aa5f70d4e08e86fcb67",
  "source_hash": "197df1cfede82fc788c55faa77bae29e241d0fc24a1c5906769aa7d3e180b2b2",
  "last_changed_at": "2026-06-04T11:43:25.486Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Durham, DH1 5TS, United Kingdom",
    "city": "Durham",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-02T10:47:47.430Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Durham, DH1 5TS, United Kingdom",
      "city": "Durham",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "900",
    "isRemote": null,
    "location": {
      "city": "Durham",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19523",
    "locationType": "2",
    "jobOpeningName": "Head of Operational Assurance ",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Fulltime-Regular"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Durham",
      "state": null,
      "postalCode": "DH1 5TS",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-19",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Head of Operational Assurance (37 hours per week, Permanent) </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Location: Contractual base in </span><span style=\"font-weight: bold\">Salvus House, Durham with hybrid working opportunitie</span><span style=\"font-weight: bold\">s </span></p>\n<p><span style=\"font-weight: bold\">Salary Range from: £70,667 plus a discretionary bonus potential of up to 12% of annual salary</span></p>\n<p><span style=\"font-weight: bold\">Job Level: B</span></p>\n<p><span style=\"font-weight: bold\">Reporting to: Director of Operations</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">ABOUT US</span></p>\n<p>Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the<span style=\"font-weight: bold\"> Water Retailer of the Year award in 2021, </span>reclaim the title in<span style=\"font-weight: bold\"> 2023. </span>Most recently, we celebrated the win again in<span style=\"font-weight: bold\"> 2025, </span>where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service<span style=\"font-weight: bold\">. </span>Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.</p>\n<p><br></p>\n<p>The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you, and we give great things back.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">THE ROLE IN A NUTSHELL</span></p>\n<p>The Head of Operational Assurance is a strategic, people‑led role responsible for strengthening operational performance, consistency and resilience across the organisation. The role acts as a bridge between data, operations and change - translating complex performance, risk and insight into clear actions, scalable processes and sustainable improvements. It leads large‑scale operational change, embeds robust controls and ways of working, and drives continuous improvement through strong cross‑functional collaboration. Ultimately, the role ensures operations are compliant, efficient, well‑governed and ready to support growth, while developing teams and fostering a culture of accountability, engagement and operational excellence.</p>\n<p>You’ll be directly managing three people leaders, covering data integrity, account resolution and revenue assurance. These areas are being bought under this role to create synergy, bringing teams closer together who are working towards the same goals. You’ll be using these teams’ insights as well as guiding their focus and priority areas, which will then need to be delivered across Wave.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WHAT WILL YOUR TYPICAL DAY LOOK LIKE?</span></p>\n<ul>\n<li>At a high level, the Head of Operational Assurance spends their time ensuring the organisation’s operations are performing safely, consistently and effectively, while translating insight into meaningful improvement.</li>\n<li>Oversight and insight – understanding operational performance, risk, controls and emerging issues through data, assurance and listening to the business.</li>\n<li>Leadership and governance – guiding conversations, challenging constructively, and ensuring decisions are well‑informed and aligned to risk appetite.</li>\n<li>Change and improvement – embedding better ways of working, strengthening controls, and ensuring assurance findings lead to lasting outcomes rather than reports.</li>\n<li>Influence and communication – working across operations, risk, change and leadership to turn complexity into clarity and action.</li>\n<li>Future‑proofing – anticipating risks, pressures and impacts of change to keep operations resilient and ready.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">WHAT DO WE NEED FROM YOU?</span></p>\n<p><span style=\"font-weight: bold\">Skills/ Experience</span></p>\n<ul>\n<li>Senior operational leadership experience within complex, large‑scale environments</li>\n<li>Strong background in operational assurance, risk, controls or governance</li>\n<li>Ability to interpret data and assurance insight to identify systemic issues and priorities</li>\n<li>Proven capability to drive and embed sustainable operational change</li>\n<li>Confident influencer who can challenge and engage executives constructively</li>\n<li>Calm, resilient leader with strong judgement, integrity and an outcomes‑focused mindset</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">WHAT’S IN IT FOR YOU?</span></p>\n<p><span style=\"font-weight: bold\">Wealth</span></p>\n<ul>\n<li>Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave</li>\n<li>Bonus potential</li>\n<li>Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes</li>\n<li>Income protection scheme</li>\n<li>Personal accident insurance</li>\n<li>4x salary life assurance</li>\n<li>Free onsite parking</li>\n</ul>\n<p><span style=\"font-weight: bold\">Time off</span></p>\n<ul>\n<li>24 days holiday rising to 26 (plus bank holidays)</li>\n<li>A day off for your birthday</li>\n<li>Half a day on Christmas Eve and New Year’s Eve</li>\n<li>The option to buy holidays</li>\n<li>1 day paid volunteering</li>\n</ul>\n<p><span style=\"font-weight: bold\">Wellbeing</span></p>\n<ul>\n<li>Hybrid/Flexible working</li>\n<li>Healthcare cashback and treatment scheme</li>\n<li>Cycle to work scheme</li>\n<li>Annual conference and Christmas party</li>\n<li>24/7 Employee Assistance Programme</li>\n<li>Free flu shots</li>\n</ul>\n<p><span style=\"font-weight: bold\">Family Friendly</span></p>\n<ul>\n<li>Enhanced maternity and paternity pay</li>\n<li>Enhanced shared parental and adoption leave</li>\n<li>We care about you as an employee and have a range of resources available to both you and your family</li>\n</ul>\n<p> </p>\n<p>To apply, please ensure you attach your <span style=\"text-decoration: underline\">CV and a covering </span>letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.</p>\n<p><br></p>\n<p>Closing date: 4pm on 2 June 2026</p>\n<p>Interviews are planned for w/c 22 June 2026</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Please refer to the essential criteria in the job description as this is what you will be shortlisted against.</span></p>\n<p><span style=\"font-weight: bold\">For external candidates you can access the </span><a href=\"https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wave-utilities.co.uk%2Fsystem%2Ffiles%2Faccount_files%2FJD%2520-%2520Head%2520of%2520Operational%2520Assurance.pdf&amp;data=05%7C02%7CHR%40wave-utilities.co.uk%7C4dfd29d581ec4a66f26d08deb4eb1570%7C56df4290d2414a60bd58e3af9ea013ad%7C0%7C0%7C639147118931967901%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=o23TDCrAsO6xDwKQIcYOKyITzCoSRzDpuNgguOTOs04%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\">job description here.</span></a></p>\n<p><span style=\"font-weight: bold\">For internal candidates you can access the </span><a href=\"https://waveutilities.sharepoint.com/Shared%20Documents/Forms/AllItems.aspx?id=%2FShared%20Documents%2FRoles&amp;viewid=bb87dab7%2D84f5%2D499b%2Db30e%2D8d5a991427a6\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\">job description here.</span></a></p>\n<p><br></p>\n<p>Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.</p>\n<p>BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER</p>\n<p><em>Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting </em><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><em>[email protected]</em></a><em>.</em></p>\n<p><br><br></p>\n<p>Wave processes your data in line with data protection laws. You can find out more by accessing our <a href=\"https://www.wave-utilities.co.uk/sites/default/files/2024-11/Wave%20Recruitment%20Privacy%20Notice%20v1.0.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Recruitment Privacy Notice.</a></p>\n<p> </p>",
    "compensation": null,
    "departmentId": "19523",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Head of Operational Assurance ",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://nwgb.bamboohr.com/careers/900",
    "employmentStatusLabel": "Fulltime-Regular"
  }
}