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Front Desk Agent

28535a81 A077 4ac3 B70a 3d60fc908666 19000101 000001 · Conrad Nashville, Nashville, TN, US, Nashville, TN · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company28535a81 A077 4ac3 B70a 3d60fc908666 19000101 000001
TitleFront Desk Agent
Normalized title-
Department / team-
LocationConrad Nashville, TN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2022-11-09 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 28535a81 A077 4ac3 B70a 3d60fc908666 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Conrad Nashville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company28535a81 A077 4ac3 B70a 3d60fc908666 19000101 000001
Sourcecc5e13eb-1fcc-476d-8d11-d58e2d3981c6
ATS providerADP Workforce Now Recruiting

Description

Front Desk Agent at Conrad Nashville Through bold design and purposeful service, Conrad Nashville gracefully blends urban sophistication with refined elegance to create a luxury retreat within the bustle of the city. With an emphasis on top-tier service, standout amenities and thoughtfully curated partnerships, Conrad Nashville elevates the guest experience for today’s sophisticated sightseer. Job Summary: Greets and registers guests, providing kind, attentive, authentic, and courteous service. Welcomes all guests to conduct arrival and departure via POS. Offers and promotes all hotel services, amenities, and upsells products to our guests, offers clear communication and the ability to actively listen with empathy. Resolves guest challenges throughout their stay in our hotel, with empowerment to exceed expectations in line with company goals, objectives, vision, and values of The Conrad Nashville. If you were hired on or before July 31, 2022, you will be eligible for an Opening Bonus as part of our opening team! Key Responsibilities: Able to offer guest suggestions for appropriate local entertainment in Nashville Follows and offers a consistent authentic delivery of Forbes Service guidelines for excellence With empowerment to resolve any guest concerns, shows empathy, offers apologies, and demonstrates good listening skills with the ability to resolve concerns in a proactive manner, or seek guidance to do so. Upholds all procedures for VIP guests, security protocol, and safety of all Must possess the ability to post and balance all levels of charges efficiently and accuratel y Comply with all systems and procedures trained by Front Office Manager, as Rebates, Upgrade, Cash handling Procedures & all operational POS systems & hotel technology Promotes HHonors, as to ensure benefits are promoted and enrollments achieved, following all guidelines as trained Consistently demonstrates positive body language, a clear telephone voice with the ability to show empathy, kindness, and pro-active thinking in line with Conrad Nashville service excellence Remain calm and alert especially during emergency situations and heavy hotel activity. Education and Experience: Minimum of two (2) years experience in customer service High School Diploma or GED Equilvant Knowledge of Hilton systems preferred Luxury hotel experience preferred Cash handling experience Skills & Abilities: Detail Orientated Strong Customer Service Focus Excellent verbal communication skills Basic computer and math skills Physical Requirements: Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity. Must be able to lift up to 25 lbs. on a regular and continuing basis. All team members must maintain a neat, professional, clean, and well-groomed appearance. Benefits: · 401k after 90 days, fully vested, company match to 3% · Medical (4 plan choices) · Dental (2 Plan choices) · Vision · Employee Assistance Program (EAP) · Flexible Spending Account (FSA) · Awesome Paid Time Off policy · Hilton Discounts Worldwide · Northwood Hospitality Discounts · Free Parking

Full job record

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Org ID8f2da73d-b6a0-4c2a-99b6-51f594822d0e
Source IDcc5e13eb-1fcc-476d-8d11-d58e2d3981c6
Board IDcc5e13eb-1fcc-476d-8d11-d58e2d3981c6
Provideradp_workforcenow
Provider Job Key456021
TitleFront Desk Agent
Normalized Title—
Statusactive
Activeyes
Location TextConrad Nashville, Nashville, TN, US, Nashville, TN
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTN
CityConrad Nashville
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=28535a81-a077-4ac3-b70a-3d60fc908666&ccId=19000101_000001&lang=en_US&type=JS&jobId=456021&jwId=9200508091336_1
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First Seen At2026-05-31 18:55:20Z
Last Seen At2026-06-06 13:01:32Z
Last Checked At2026-06-06 13:01:32Z
Last Changed At2026-06-06 13:01:32Z
Inactive At—
Source Posted At2022-11-09 16:32:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=28535a81-a077-4ac3-b70a-3d60fc908666|19000101_000001/date=2026-06-06/2026-06-06T13-01-30-321Z-c8983f4d4ffd9205bbc45622f0c1a13a26576ed5474604e7600b0c9abc2fcb30.json
Event Fields
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Extensions
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    "requisitionDescription": "<div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.36.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.36.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.19.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p><strong><span style=\"font-size: 30px;\">Front Desk Agent at Conrad Nashville</span></strong></p><p id=\"isPasted\" style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size: 16px; font-family: \"Arial\", sans-serif; color: black; background: white none repeat scroll 0% 0%;'><em><strong>Through bold design and purposeful service, Conrad Nashville gracefully blends urban sophistication with refined elegance to create a luxury retreat within the bustle of the city. &nbsp;</strong></em></span><span style='font-size: 16px; font-family: \"Arial\", sans-serif; color: rgb(34, 34, 34);'><strong><em>With an &nbsp;emphasis on &nbsp;top-tier &nbsp;service, &nbsp;standout amenities and &nbsp;thoughtfully &nbsp;curated partnerships, Conrad Nashville elevates the guest experience for today&rsquo;s sophisticated sightseer.</em></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><br></p><h1 id=\"isPasted\" style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Job Summary:&nbsp;</span><span style='font-size:13px;font-family:\"Arial\",sans-serif;font-weight:normal;'>Greets and registers guests, providing kind, attentive, authentic, and courteous service. Welcomes all guests to conduct arrival and departure via POS. Offers and promotes all hotel services, amenities, and upsells products to our guests, offers clear communication and the ability to actively listen with empathy. Resolves guest challenges throughout their stay in our hotel, with empowerment to exceed expectations in line with company goals, objectives, vision, and values of The Conrad Nashville.</span></h1><p><br></p><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><em><strong><span style='font-size:24px;line-height:115%;font-family:\"Calibri\",sans-serif;'>If you were hired on or before July 31, 2022, you will be eligible for an Opening Bonus as part of our opening team!</span></strong></em></p><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;font-weight:normal;'>&nbsp;</span></h1><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Key Responsibilities:&nbsp;</span></h1><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-weight:normal;font-size:10.0pt;'>Able to offer guest suggestions for appropriate local entertainment in Nashville</span></h1></li><li style=\"font-weight: bold;\"><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'><strong>Follows and offers a consistent authentic delivery of Forbes Service guidelines for excellence&nbsp;</strong></span></h1></li><li style=\"font-weight: bold;\"><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'><strong>With empowerment to resolve any guest concerns, shows empathy, offers apologies, and demonstrates good listening skills with the ability to resolve concerns in a proactive manner, or seek guidance to do so.</strong></span></h1></li><li style=\"font-weight: bold;\"><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'><strong>Upholds all procedures for VIP guests, security protocol, and safety of all&nbsp;</strong></span></h1></li><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'><strong>Must possess the ability to post and balance all levels of charges efficiently and accuratel</strong>y</span></h1></li><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-weight:normal;font-size:10.0pt;'>Comply with all systems and procedures trained by Front Office Manager, as Rebates, Upgrade, Cash handling Procedures &amp; all operational POS systems &amp; hotel technology&nbsp;</span></h1></li><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Promotes HHonors, as to ensure benefits are promoted and enrollments achieved, following all guidelines as trained</span></h1></li><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Consistently demonstrates positive body language, a clear telephone voice with the ability to show empathy, kindness, and pro-active thinking in line with Conrad Nashville service excellence</span></h1></li><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Remain calm and alert especially during emergency situations and heavy hotel activity.&nbsp;</span></h1></li></ul></div><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp;</span></h1><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Education and Experience:</span></h1><ul style=\"list-style-type: disc;margin-left:0in;\"><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Minimum of two (2) years experience in customer service</span></h1></li><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>High School Diploma or GED Equilvant</span></h1></li><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Knowledge of Hilton systems <em>preferred</em></span></h1></li><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Luxury hotel experience preferred</span></h1></li><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Cash handling experience&nbsp;</span></h1></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>&nbsp;Skills &amp; Abilities:</span></h1><ul style=\"list-style-type: disc;margin-left:0in;\"><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Detail Orientated</span></h1></li><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Strong Customer Service Focus</span></h1></li><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Excellent verbal communication skills</span></h1></li><li><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Basic computer and math skills</span></h1></li></ul><h1 style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>&nbsp;Physical Requirements:&nbsp;</span></h1><ul><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity.&nbsp;</span></h1></li><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Must be able to lift up to 25 lbs. on a regular and continuing basis.</span></h1></li><li><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>All team members must maintain a neat, professional, clean, and well-groomed appearance.&nbsp;</span></h1></li></ul><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><span style='font-family:\"Arial\",sans-serif;font-size:10.0pt;'>Benefits:</span><br>&middot; <strong>401k after 90 days, fully vested, company match to 3%</strong><br>&middot; <strong>Medical (4 plan choices)</strong><br>&middot; <strong>Dental (2 Plan choices)</strong><br>&middot; <strong>Vision</strong><br>&middot; <strong>Employee Assistance Program (EAP)</strong><br>&middot; <strong>Flexible Spending Account (FSA)</strong><br>&middot; <strong>Awesome Paid Time Off policy</strong><br>&middot; Hilton<strong>&nbsp;Discounts Worldwide</strong><br>&middot; <strong>Northwood Hospitality Discounts&nbsp;</strong><br>&middot; <strong>Free Parking</strong></h1><p><br></p><h1 style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 15px; font-family: \"Times New Roman\", serif;'><br></h1><p><br></p></div></div></div></div></div></div></div></div></div></div>\n    </div>\n  </div>\n",
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          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Front Desk Agent ",
    "clientRequisitionID": "2536",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Nashville",
          "postalCode": "37203",
          "countrySubdivisionLevel1": {
            "codeValue": "TN"
          }
        },
        "nameCode": {
          "shortName": "Conrad Nashville, Nashville, TN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/456021?cid=28535a81-a077-4ac3-b70a-3d60fc908666&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17859
  },
  "detail_errors": []
}
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