Senior Product Manager - Customer Experience

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Location: Bangalore, India</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About ZAGENO</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">ZAGENO provides the largest online marketplace for life science lab supplies, acting as a comprehensive hub for scientists, lab managers, and procurement leaders. Our platform streamlines the procurement process, enabling users to compare products, identify alternatives, monitor deliveries, and communicate order statuses in real-time. This efficiency accelerates innovation by freeing up valuable time. Through advanced AI, ZAGENO bolsters supply chain resilience and delivers a superior customer experience. Our seamless integration with existing systems boosts productivity, making the online purchase of research materials convenient, efficient, and reliable. We are dedicated to innovation, excellence, and cultivating a supportive and dynamic work environment.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We are seeking a Senior Product Manager – Customer Experience to shape the core experience for researchers and scientists using ZAGENO. You will own the end-to-end customer journey, from search and product discovery to lab supply shopping and checkout.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This role demands a user-obsessed, data-driven product leader who can translate complex research needs into intuitive, AI-powered experiences. You will work at the intersection of marketplaces, personalization, and AI to ensure ZAGENO delivers a seamless, intelligent, and motivating platform for scientists worldwide.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Define and own the vision and roadmap for customer experience across search, discovery, merchandising, and checkout.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Leverage AI/ML to power personalized recommendations, smarter discovery, and intuitive navigation.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Build a deep understanding of customer personas—their workflows, motivations, and pain points—and translate insights into product solutions.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Partner with Design, Engineering, and Data Science to ship engaging, scalable, and user-friendly features.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Define and track experience metrics (engagement, conversion, satisfaction, retention) to guide prioritization.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Collaborate with Commercial and Operations teams to ensure experiences align with business growth objectives.</span><span style=\"font-family: Arial, sans-serif; font-weight: bold\"><br><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About You</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">5–8 years of product management experience, with strong exposure to marketplaces, search/discovery, or ecommerce platforms.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proven track record of building user-centric products with measurable impact.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Experience with AI/ML-powered personalization or recommendation systems.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Strong analytical skills and comfort with data, experimentation, and A/B testing.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Exceptional communication and cross-functional leadership skills.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">High bias for action, ability to prioritize in fast-paced environments.</span><span style=\"font-family: Arial, sans-serif; font-weight: bold\"><br><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why Join ZAGENO?</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Own and scale the experience for one of the most important user groups in the Pharma &amp; Biotech sector.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Work on cutting-edge AI-driven experiences that impact real-world research.</span><span style=\"font-family: Arial, sans-serif\"><br></span></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Competitive salary, benefits, flexible PTO, and professional growth opportunities.</span></li>\n</ul>",
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