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    "requisitionDescription": "<div><div><div><div><div><div><p id=\"isPasted\" style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced <strong>Service Coordinator</strong> in the <strong>Houston, TX</strong> area to support our fast-growing <strong>Security&nbsp;</strong>division.&nbsp;</span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. &nbsp;</span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u>WHAT YOU WILL BE DOING:</u></strong></span></p><ul><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Scheduling daily work with little downtime and updating WIP. </li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Assessing service needs of customers and connecting them with resources.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Ensuring each customer is given the necessary services and follow-up to fill ongoing service needs.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Maintaining good relationships with customers to keep customer base.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Completing tickets properly and&nbsp;on time. </li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Answering telephones and responding to email inquiries.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Fostering a safe work environment.  </li></ul><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u>WHAT YOU WILL BRING TO THE TEAM:</u></strong>&nbsp;</span></p><ul><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">1-3 years of industry experience or a related customer service experience</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Previous&nbsp;administrative experience&nbsp;preferred.</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Excellent customer service and problem-solving skills.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">High-quality organizational skills.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">The ability to work well under deadlines and to multitask.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Excellent verbal and written communication skills.&nbsp;</li><li style=\"line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);\">Excellent critical thinking and problem-solving skills.&nbsp;</li></ul><p><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u>YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:</u></strong></span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">The physical environment requires the employee to work inside. &nbsp;</span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. &nbsp;</span></p><p><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><u><strong>TRAVEL REQUIREMENTS:</strong></u></span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">Travel as necessary to support company and customer needs. &nbsp;</span></p><p><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><u><strong>DIRECT REPORTS:</strong></u></span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">No Direct Reports&nbsp;</span></p><p><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><u><strong>WHO WE ARE&nbsp;</strong></u></span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services &mdash; including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. &nbsp; &nbsp;</span></p><p><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><u><strong>WHAT WE BELIEVE</strong></u>&nbsp;</span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our &ldquo;Service First DNA&rdquo; culture. Service isn&rsquo;t just a motto for MCA, it&rsquo;s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  &nbsp;</span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><em>NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. &nbsp;</em></span></p><p style=\"line-height: 1.15;\"><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><em><strong>Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are &ldquo;better together.&rdquo;</strong></em>&nbsp;</span></p></div></div></div></div></div></div>\n",
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