Quality Assurance Manager - SMB Sales

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    "datePosted": "2026-06-22",
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    "description": "<p>Are you a game changer ready to transform our SMB Sales division? We are seeking a dynamic Quality</p>\n<p>Assurance Manager to be the driving force behind a world class customer experience. This pivotal role</p>\n<p>will dramatically elevate sales productivity, perfect our training programs, safeguard our brand reputation,</p>\n<p>and optimize internal efficiency.</p>\n<p><span style=\"font-weight: bold\">The Mission</span></p>\n<p>The QA Manager will be instrumental in developing the SMB Sales quality assurance program.</p>\n<p>Responsibilities include designing sales training, safeguarding the company's reputation, and</p>\n<p>coordinating with cross-functional teams to ensure high quality and efficient customer interactions.</p>\n<p><span style=\"font-weight: bold\">Required Qualifications</span></p>\n<p>- 5+ years of experience in a similar management role</p>\n<p>- Comprehensive understanding of the SMB sales lifecycle</p>\n<p>- Expertise in utilizing CRM platforms and various sales technologies</p>\n<p>- Advanced analytical skills in Excel to convert data into actionable strategic insights</p>\n<p>- Expertise in leveraging <span style=\"font-weight: bold\">call recording software</span> and advanced call analytics</p>\n<p>- Strong communication skills for team alignment and motivation</p>\n<p>- Commitment to continuous process improvement and workflow optimization</p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Lead &amp; Elevate</span></p>\n<p>- Direct the QA team to meet established quality standards</p>\n<p>- Conduct call reviews and coaching sessions to improve agent skills</p>\n<p>- Develop and implement scorecards and evaluation frameworks</p>\n<p>- Collaborate with Sales Leadership to support SMB market expansion</p>\n<p><span style=\"font-weight: bold\">Cultivate &amp; Enable</span></p>\n<p>- Develop and conduct training for new and existing sales talent</p>\n<p>- Manage and update Wiki resources and sales scripts</p>\n<p><span style=\"font-weight: bold\">Guardian of the Brand</span></p>\n<p>- Monitor and analyze CSAT and NPS data to improve the company's reputation on platforms like</p>\n<p>- BBB, Trustpilot, and G2</p>\n<p><span style=\"font-weight: bold\">Additional Details</span></p>\n<p>- Compensation: Depends on Experience (DOE)</p>\n<p>- Benefits: Company-subsidized Benefits</p>\n<p>- Events: Company Summer and Winter parties</p>\n<p>- Raffles: Company raffles including MacBooks, iPads, drones, Apple Watches, TVs and cash prizes </p>",
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