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Customer Care Representative

A4e7ddce 438b 4768 961c C0d3e13e4f8c 19000101 000001 · Johnston Downtown_Old Jefferson St, Lafayette, LA, US, Lafayette, LA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA4e7ddce 438b 4768 961c C0d3e13e4f8c 19000101 000001
TitleCustomer Care Representative
Normalized title-
Department / team-
LocationJohnston Downtown_Old Jefferson St, LA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-13 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from A4e7ddce 438b 4768 961c C0d3e13e4f8c 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Johnston Downtown_Old Jefferson St.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA4e7ddce 438b 4768 961c C0d3e13e4f8c 19000101 000001
Source9b965163-04a8-4d69-aec6-869fafa38caf
ATS providerADP Workforce Now Recruiting

Description

PURPOSE OF THE JOB This position consistently provides exceptional customer service in a timely and accurate manner resulting in customer satisfaction and retention. Provides direct assistance to customers by utilizing all methods of communication. MAIN DUTIES OF THE JOB Market products and services to customers who contact the bank through the Contact Center using any method of communication Answers all incoming phone/electronic inquiries regarding Bank products and services professionally and enthusiastically in accordance with established policies and procedures Logs incoming calls in Call Manager and Cisco Finesse Research inquiries using all resources available Resolves customer concerns regarding account issues such as balance inquiries, checks, deposit status, stop payments, transfers, errors, statement questions, rate information, update contact information, name, email and address changes, loan questions, loan payoffs, loan payments, website, cancel/reorder Debit cards, order checks, process payments, file disputes, process consumer wires, etc. Quote CD rates and loan payoffs Provide payment service information for Pay my Loan Research transactions on both debit cards and credit cards Provides service and maintenance for debit card and credit card request Encourages and offers assistance in the enrollment of Mobile and Internet Banking services Assists with Internet Banking and Mobile resets and issues for personal and business customers Assists with all digital channel access Keeps Contact Center management informed of the “pulse” of our customers. Displays a genuine concern for resolving customer concerns Handles the customer through to completion and only routes the customer/inquiry to the appropriate department for further research/resolution when appropriate to do so using a warm transfer. Uses tact and skill to handle the customer request Performs other related duties as required WHAT WILL YOU NEED TO SUCCEED High School Diploma or equivalent required Minimum two years of previous experience in Contact Center or Customer Service Previous work experience in a financial institution preferred. Knowledge of telecommunications system Exceptional verbal, written, and interpersonal communication skills Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation. Excellent reading and comprehension skills including policies, procedures, regulations, instructions, correspondences and memos. Ability to quickly assess (by phone) the customer needs and make recommendations or provide information to the customer. The ability to speak listen to understand information and ideas presented through spoke works and sentences. Work Independently with no direct supervision Must be able to work flexible hours that could range from (8:00 AM – 8:00PM) M-F; 8:00 AM -2:00PM, on a rotating Saturday work schedule. HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER GOOD CREDIT IS A MUST CREDIT REPORT IS REQUIRED FOR EMPLOYMENT

Full job record

Job ID9beb7e366fd04d4e038abb14778e42d38726d9e0
Org ID72c1ca24-a9b4-4f81-82f3-ee255fb1be19
Source ID9b965163-04a8-4d69-aec6-869fafa38caf
Board ID9b965163-04a8-4d69-aec6-869fafa38caf
Provideradp_workforcenow
Provider Job Key589753
TitleCustomer Care Representative
Normalized Title—
Statusactive
Activeyes
Location TextJohnston Downtown_Old Jefferson St, Lafayette, LA, US, Lafayette, LA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionLA
CityJohnston Downtown_Old Jefferson St
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4e7ddce-438b-4768-961c-c0d3e13e4f8c&ccId=19000101_000001&lang=en_US&type=JS&jobId=589753&jwId=9202894904134_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4e7ddce-438b-4768-961c-c0d3e13e4f8c&ccId=19000101_000001&lang=en_US&type=JS&jobId=589753&jwId=9202894904134_1
First Seen At2026-05-31 18:45:39Z
Last Seen At2026-06-06 11:29:56Z
Last Checked At2026-06-06 11:29:56Z
Last Changed At2026-06-06 11:29:56Z
Inactive At—
Source Posted At2026-03-13 16:53:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=a4e7ddce-438b-4768-961c-c0d3e13e4f8c|19000101_000001/date=2026-06-06/2026-06-06T11-29-55-642Z-e58b43d8d841864b3e688cc286cf200ec93be8337e766449f2e6342e43ed9b9e.json
Event Fields
{
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  "source_hash": "e0f85c318d35c88cfe4a861c4688111acabee106a9d515c8206d01dfacaad882",
  "last_changed_at": "2026-06-06T11:29:56.583Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "city": "Johnston Downtown_Old Jefferson St",
    "region": "LA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:29:56.575Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Johnston Downtown_Old Jefferson St, Lafayette, LA, US, Lafayette, LA",
      "city": "Johnston Downtown_Old Jefferson St",
      "region": "LA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><p><strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">PURPOSE OF THE JOB</span></strong></p><p id=\"isPasted\" style=\"margin: 0in 0in 8pt; font-size: 15px; font-family: Calibri, sans-serif;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">This position consistently provides exceptional customer service in a timely and accurate manner resulting in customer satisfaction and retention. Provides direct assistance to customers by utilizing all methods of communication.</span></p><p style=\"margin: 0in 0in 8pt; font-size: 15px; font-family: Calibri, sans-serif;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin: 0in 0in 8pt; font-size: 15px; font-family: Calibri, sans-serif;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>MAIN DUTIES OF THE JOB</strong></span></p><ul id=\"isPasted\" style=\"list-style-type: square;margin-left:undefined;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Market products and services to customers who contact the bank through the Contact Center using any method of communication</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Answers all incoming phone/electronic inquiries regarding Bank products and services professionally and enthusiastically in accordance with established policies and procedures</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Logs incoming calls in Call Manager and Cisco Finesse</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Research inquiries using all resources available</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Resolves customer concerns regarding account issues such as balance inquiries, checks, deposit status, stop payments, transfers, errors, statement questions, rate information, update contact information, name, email and address changes, loan questions, loan payoffs, loan payments, website, cancel/reorder Debit cards, order checks, process payments, file disputes, process consumer wires, etc.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Quote CD rates and loan payoffs</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Provide payment service information for Pay my Loan</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Research transactions on both debit cards and credit cards</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Provides service and maintenance for debit card and credit card request</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Encourages and offers assistance in the enrollment of Mobile and Internet Banking services</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Assists with Internet Banking and Mobile resets and issues for personal and business customers</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Assists with all digital channel access</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Keeps Contact Center management informed of the &ldquo;pulse&rdquo; of our customers.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Displays a genuine concern for resolving customer concerns</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Handles the customer through to completion and only routes the customer/inquiry to the appropriate department for further research/resolution when appropriate to do so using a warm transfer.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Uses tact and skill to handle the customer request</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Performs other related duties as required</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>WHAT WILL YOU NEED TO SUCCEED</strong></span></p><ul id=\"isPasted\" style=\"list-style-type: square;margin-left:undefined;\"><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">High School Diploma or equivalent required</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Minimum two years of previous experience in Contact Center or Customer Service</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Previous work experience in a financial institution preferred.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Knowledge of telecommunications system</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Exceptional verbal, written, and interpersonal communication skills</li><li id=\"isPasted\" style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Excellent reading and comprehension skills including policies, procedures, regulations, instructions, correspondences and memos.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ability to quickly assess (by phone) the customer needs and make recommendations or provide information to the customer.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">The ability to speak listen to understand information and ideas presented through spoke works and sentences.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Work Independently with no direct supervision</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Must be able to work flexible hours that could range from (8:00 AM &ndash; 8:00PM) M-F; 8:00 AM -2:00PM, on a rotating Saturday work schedule.</li></ul><p style=\"margin: 0in 0in 8pt; font-size: 15px; font-family: Calibri, sans-serif;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p id=\"isPasted\" style=\"font-size: 15px; font-family: Calibri, sans-serif; margin: 0in; background: white; text-align: center;\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER</strong></span></p><p style=\"font-size: 15px; font-family: Calibri, sans-serif; margin: 0in; background: white; outline: none; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; text-align: center;\"><span style=\" border-box;outline: none;\"><span style=\"outline: none; font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong style=\" border-box;outline: none;\">GOOD CREDIT IS A MUST&nbsp;</strong></span></span></p><p style=\"font-size: 15px; font-family: Calibri, sans-serif; margin: 0in; background: white; outline: none; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; text-align: center;\"><span style=\" border-box;outline: none;\"><strong style=\" border-box;outline: none;\"><span style=\"outline: none; font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">CREDIT REPORT IS REQUIRED FOR EMPLOYMENT&nbsp;</span></strong></span></p></div></div></div>\n",
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