Global Head of Operations

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      "province": "Karnataka"
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    "datePosted": "2026-06-16",
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      "city": "Bangalore",
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      "country": "India",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Role Summary</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>The Global Head of Operations is responsible for leading and scaling DysrupIT’s end-to-end global operations across </span><span>client operations, </span><span>workforce management, and operational excellence. This role will </span><span>manage teams </span><span>across our India and Philippines operations </span><span>centers</span><span>, driving efficiency, profitability, customer satisfaction, and sustainable growth.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Reporting directly to the CEO, the Global Head of Operations will play a critical leadership role in aligning operational strategy with business objectives</span><span>, </span><span>while </span><span>working with other functional leaders to ensure the company </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Responsibilities</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Global Operations Leadership</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Lead all operational functions across India and the Philippines.</span><span> The role is ideally based in Bangalore but candidate must be willing to travel between locations at least several times per year. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Develop and execute a global operations strategy aligned with company growth objectives.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure consistent service delivery standards, operational governance, and client experience across all business lines.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Build a unified operational culture across geographically distributed teams.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Service Delivery &amp; Client Operations</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Oversee delivery operations for staff augmentation, managed IT services, and consulting engagements.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure SLAs, KPIs, and client commitments are met or exceeded.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Partner with </span><span>cross-functional teams </span><span>to support client onboarding, transitions, and ongoing engagement success.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Drive continuous improvement in service quality, responsiveness, and client satisfaction.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Workforce &amp; Resource Management</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Oversee workforce planning, capacity management, and resource allocation across global delivery teams.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Optimize utilization, bench management, and staffing efficiency.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with Talent Acquisition to support hiring, retention, performance management, and leadership development.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure operational readiness to scale teams rapidly in response to client demand.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Operational Excellence &amp; Process Improvement</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Design, implement, and optimize operational processes, systems, and governance frameworks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Drive automation, standardization, and efficiency initiatives across operations.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Establish data-driven performance management through dashboards, reporting, and operational analytics.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead risk management, business continuity, and compliance initiatives across global operations.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Financial &amp; Commercial Management</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Manage operational budgets, cost controls, and profitability targets.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify opportunities to improve gross margins through operational efficiency and delivery optimization.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support pricing, solutioning, and commercial discussions from an operational perspective.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor operational performance against revenue, utilization, and margin goals.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Leadership &amp; Stakeholder Management</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Serve as a key member of the executive leadership team, contributing to company strategy and decision-making.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead, mentor, and develop operational leaders and managers across regions.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Foster strong collaboration between operations</span><span> and other cross functional teams.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Represent operations in executive meetings, client discussions, and strategic initiatives.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Performance Indicators (KPIs)</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Client satisfaction</span><span>, engagement,</span><span> and retention</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>SLA and service delivery performance</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Team utilization and workforce efficiency</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Revenue, g</span><span>ross margin and </span><span>manager’s operating income </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Forecast accuracy </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Employee engagement </span><span>and retention</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Operational scalability and process improvement outcomes</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>On-time delivery and project execution metrics</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Required</span><span> </span><span>Qualifications &amp; Experience</span></span></span><span> </span></p>\n<ul>\n<li><span><span>10+ years of experience in operations leadership within IT services, staffing, </span><span>business services</span><span>, or consulting environments.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven experience managing multi-country operations, ideally across India and the Philippines.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong understanding of staff augmentation, managed services, and IT consulting delivery models.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrated success in scaling operations, improving profitability, and leading </span><span>large distributed</span><span> teams.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong financial acumen, including budgeting, margin management, and operational forecasting.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent leadership, communication, and stakeholder management skills.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working directly with executive leadership and enterprise clients.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Preferred</span><span> </span><span>Qualifications &amp; Experience</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Bachelor’s degree in Business</span><span>, Information Technology, Engineering, or a related field.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience in high-growth or entrepreneurial technology services environments.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Familiarity with ITIL, ISO, or other service management frameworks.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Competencies</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Strategic thinking and execution</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Global team leadership</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Operational scalability</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Client-centric mindset</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Process optimization and automation</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Commercial and financial acumen</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Cross-cultural collaboration</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Problem-solving and decision-making under pressure</span></span><span> </span></li>\n</ul>",
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